Fairview Sonoma at Valley of the Moon

idn’t meet expectations. Your wedding day should feel effortless, and we regret that anything felt rushed or unclear. We strive to conduct three detailed planning meetings before each wedding to avoid surprises. That said, we acknowledge that things slipped through the cracks. For décor, we received a box of items without a layout, instructions, or even a quick sketch. When we asked for direction, the groom confirmed everything looked good in how we set everything up. We're sorry we didn’t have more to go on—we certainly tried our best. The seating chart was another area where confusion arose and we're sorry for not identifying the challenges even earlier than we did. We received multiple versions of the guest list, each with its own color system, which understandably led to complications. We flagged the inconsistencies with the groom the morning of the wedding and even in the moment worked hard to make it right. We know this can lead to confusion and frustration - for that we're sorry. We're actively improving our process to better manage unique formatting and unexpected changes after the final details meeting. While your contract allows access two hours before the event, we were happy to offer early entry to the ceremony site, suite, and reception space. A pre-scheduled tour did take place that morning, but was completed four hours before your timeline began. We’re sorry if that flexibility wasn’t experienced as helpful—our intent was to go above and beyond in accommodating your needs. Following your final detail meeting, we were unaware you were trying to reach us. Unfortunately, a local phone and internet outage affected the area. Once we received your email, we responded within five minutes via phone. Not ideal timing - we agree. The timeline for the day followed what was finalized during your 10-day planning meeting. We weren’t informed of a full hair and makeup change, which did delay the reception. Had we known, we absolutely would have adjusted the flow. You’re right—you deserve the time to feel your best. Last-minute timeline shifts are no problem at all when we’re kept in the loop about changes in the day’s rhythm. Although our coordination officially ends at the grand entrance, our team remained available to assist where possible throughout the evening. We’re sincerely sorry that our efforts didn’t come across the way we intended. It’s difficult to hear terms like “lazy” or “incompetent” when our team was doing their best with the communication and direction we had. We take your feedback seriously and to heart. We are glad to hear you had a positive experience with our vendor partners. They’re an essential part of the Fairview team and work hard to create memorable moments for every couple. We will be sure and pass along the review as well. While this wasn’t the review we dreamed of receiving, it’s heartfelt feedback like yours that fuels our mission to over-communicate, over-plan, and over-celebrate every love story that comes through our doors. Your voice helps us be better, bolder, and more intentional with every couple we serve. We genuinely wish you and Jessie a lifetime of joy, adventure, and unforgettable moments together.