We hired Fairytale Productions for our wedding videography, and unfortunately our experience was deeply disappointing.
From the beginning, we were clear that we wanted our full da...nces, speeches, and key ceremony moments included in our film. We agreed to pay an additional $250 for extended coverage specifically for this reason. After the wedding, we were told that the extra hour only applied to capturing content for a short highlight film, not for inclusion in the Full Length Film. This was not what we understood or agreed to when paying for the additional coverage.
Several important moments were also not captured well. During the ceremony prayer, the framing cut off the top of my husband’s head, and there was no usable alternate angle. This was later explained as a limitation of live events; however, for professional wedding videography, it was extremely disappointing.
There were also technical issues throughout the footage, including shaky clips, glitches, and abrupt transitions, which required multiple rounds of communication. At one point, my husband’s name remained incorrect despite repeated requests for correction.
When we received the raw footage, we had to research on our own how to access the files due to recurring errors, as no guidance was provided.
While the team was generally polite, communication was often slow, concerns frequently went unaddressed, and we did not feel heard throughout much of the process. After multiple requests and escalation to management, Fairytale Productions ultimately refunded the additional-hour charge. We appreciated that gesture, but the majority of the issues that led to our disappointment remained unresolved and it was a challenge to even get that.
After posting my original review, it was challenged through the review platform’s verification process and ultimately removed. I am reposting my review because it accurately reflects our experience and is supported by extensive documentation and correspondence.
Wedding videography is one of the few lasting keepsakes from your wedding day. Because of that, quality, communication, and attention to detail matter immensely. Unfortunately, our experience fell well short of expectations, and based on our experience, we would not recommend this company.