Overall, Feastivities was a good caterer. Our event went off without any major problems, the food tasted good, and they were kind and helpful throughout the planning process. My favorite part is that they did a lot of organization and coordinat...ing with other vendors, which made a wedding planner more or less unnecessary.
The downside is that we were surprised by their staff turnover--in the 10 months between when we signed the contract and when we had our wedding, we changed event managers three times, which created some confusion. One person booked us but left the company before our tasting, one person ran our tasting but left the company before our planning meeting, one person ran our planning meeting but left the company before our wedding--it all worked out and we ended up with someone very sweet on our wedding day, but it was pretty annoying how many times we were shuffled around, especially since we booked Feastivities because our venue had specifically recommended the event manager who left after we booked.
Here's the run-down on their process:
1-You sign a contract with them.
2-You schedule a tasting with them. Again, I'm not sure if it was our staff turnover issue or just the way it works, but you should reach out to them about this; they won't reach out to you.
3-The tasting is DELICIOUS, and bring another couple because they bring you all of the meal selections and it is too much for two people.
4-You fill out an event questionnaire around three months before the wedding. They used a form in Microsoft Word to make the template which is awful to work with and format, so I ended up having to delete the form and just copy and paste the questions into a fresh document.
5-You schedule a planning meeting no more than three months before your wedding. They may give you a nudge on this, but again, if you have limited availability make sure you initiate and reach out early to schedule. I'd also recommend doing the planning meeting closer to the wedding. We did ours around the ten-week mark, which worked best with our work schedules, but then our event manager got changed closer to the wedding, and I think our day-of flow would have been better if we had planned with the person we were actually going to have with us on the day of the wedding.
6-You talk on the phone a week or so before the wedding.
7-You get married!
8-Throughout this whole process, you're making payments as you go. They didn't invoice us for individual payments, which made it harder to organize. I would have loved it if they'd told us ahead of time that we wouldn't be invoiced so I could set up a Google Calendar alert for each payment. Also, review each contract carefully: when we got the updated contract with the final meal selections included ten days before the wedding, it was quite a bit higher than what we'd been quoted in our original contract. I wrote to them and they were super-nice about fixing the discrepency (again, I think a vestige of the staff turn-over), but it definitely pays to actually read the final contract line by line at the ten-day mark.
All in all we were very happy with our wedding!