Felly's Flowers

hen I asked. Hannah and Felly's Flowers were really easy to work with because they communicate so well and readily. I was planning a wedding a state away and figuring out flowers with them was so very easy. I loved my bouquet! Thank you, Hannah!

am leaving messages for florists because Felly’s threatened to cancel our floral contract if we didn’t pay them more fees than our initial contract -- does any bride want to go through that leading up to their big day? We started planning our wedding in February. I had to call and email repeatedly just to pay them the initial deposit to secure my date. Yes, I (the customer) had to repeatedly call just to pay THEM. When I reached out to both the owners of Felly's to express our concerns about the lack of communication I heard nothing back. Terrible customer service from day 1. IMO, the wedding coordinator was condescending and rude. She constantly said things were "obvious" or "assumed" when they were not. A prime example is that a month out from our wedding, we had a virtual meeting with her to discuss final details. This could have been an opportunity to square away all final decisions and clear up both parties' responsibilities. We told her we would be out of town the week prior to the wedding and asked for all details to be explained before we left town. Then, the TUESDAY before our wedding, she sends me an email with questions about items we'd already discussed during our Zoom meeting a month out from the wedding, it looked like she didn't take notes or didn’t pay attention on our call. We'd also opted to supply our own vases (which we specifically went to Milwaukee to buy special for our wedding months in advance). In her Tuesday email, she mentions for the first time that we need to bring them to their Monona location by end of day Wednesday (so barely a 24 hour notice) or we will have to pay to rent vases from them instead. We were out of town and had no way of doing this on such a short timeline. She offered to rent us vases (which meant paying them more money) and threatened to completely cancel our contract if we didn't either rent the vases or get the vases to her (again, we were out of town). We felt forced into renting just to move things forward. She also said the vases had to be returned by the following Wednesday, we already had our honeymoon planned and we'd be out of town. I asked if they could be lenient and let us return the vases one day late. She said we'd be charged in full as if we purchased them. So, we cut our honeymoon short to drive home, drive all the way out to Monona and return the vases before they closed. When we returned them no one even bothered to ask what wedding it was for. They also charged us nearly $200 in setup fees. When I asked why those charges were so high and if we could do the setup ourselves, she said it was a complicated process, requiring training and a full hour of setup by 2 people. I sent a friend to oversee setup the day of since I would be busy. Felly's was supposed to arrive at 1:30 pm to deliver the flowers and setup, I told my friend to arrive at 2:15 to catch them towards the end. She luckily arrived early at 1:45 and Felly's had already left! We had a horrible experience and ended up paying $350 more than we originally planned to spend, spent dozens of hours of extra time agonizing over our wedding flowers when we could have been doing something else.

beautiful work she did!

d she was able to help my vision come to life! Jennifer even took the time to find me to bring my bouquet to me on my wedding day and make sure everything was perfect and beautiful! I highly recommend Felly's for all your floral needs!

were real.

d my minimal flower vision to create exactly what I had in mind. We got so many compliments! Communication was responsive and thorough, and delivery was on time and seamless. I highly recommend Felly's for not only your wedding, but day to day flower needs as well! My now husband has bought me flowers from here and they are always stunning. Thank you, Felly's!!

tely recommend her.

some of the best wedding flowers they have ever seen, including our photographers. Kayce is timely and efficient in production, up front about cost, and even came day of to set up her creations. We could not be happier with Felly's as a choice.

got to see the flowers the day before to make sure everything was perfect. The flowers were absolutely gorgeous and made the day even more beautiful!

to complement the style I was going for. I would recommend her to anyone who is looking for flowers.

e does! Great experience!

our baker. When on the phone, she could tell that I was flustered from so much going on. I wish I would've gotten her name, but she assured me that they will make sure that it would all work out. She even reminded me to take a deep breath and that things will be alright. I've received flowers from felly's before, even before the wedding, and they are always beautiful. We will be returning for sure.

gs they had been in! She went above and beyond setting up the flowers to make the venues perfect. It was helpful that she also set up some of the decorations for us the day of the wedding as well. Highly recommended!

I thought we discussed. Overall, I would say they did an OK job.