I’ve always admired Ferncroft’s work on social media, but working with Erin for my wedding left me disappointed in the business. I met with her almost a year in advance prior to the wedding day. I was hoping for some guidance to get a good expe...ctation of what to do and what I’d be spending. We talked about ideas, but it was very hard to envision things like how large bouquets would be, or what the ceremony statement piece would look like as she did not use reference photos. I understand it was pretty far in advance, but Erin didn’t want to discuss things again until 1 month out. That was stressful, because I wasn’t sure what I’d be getting in terms of pieces (centerpieces, accent arrangements, etc) or flowers up until that point. I actually was never told what flowers would be used, although she used photos I found for inspiration. We had our 1 month appointment, and I left the venue in tears. I felt like Erin wasn’t listening to me in terms of what I wanted, and had ideas of her own she insisted on doing. I had to email her after the experience to express how out of line I felt she was, and she ended up following my vision. Then the day came, and while I was overall happy with the flowers, there were some disappointing factors. Like how she used carnations, which is a flower I hate. Or that one of the main flowers of my bouquet was really wilted (which I didn’t notice until photos were already taken). I’ve planned another wedding before, and in comparison, I felt Ferncroft was overpriced for what I got. Maybe if I loved the flowers, I would think differently. I did order a bouquet from Erin back in 2013 and absolutely loved it. But in general, the service aspect is really lacking.