Deception of the Highest Order
A wedding is one of the most beautiful moments in a family’s life, and planning a classy, elegant and sophisticated wedding is daunting enough. When hiring professional food services, you expect everything to be... taken care of completely and in a professional manner. The food service becomes an extension of the family and their etiquette; The wedding guests are to have a perfect experience with their food and beverages. In return, these guests will look back at the ceremony with blissful and content memories. Our family wanted a very similar outcome for the wedding of our loved one and all the guests.
Enter Food, Glorious Food.
TASTING: We were very pleased with the initial tasting. The food options were very well presented to us. The food itself was fresh and every tasting was delicious. The plates were well decorated and the whole experience was extremely tasteful. We chose Food, Glorious Food as our professional food service for this special wedding after such an impressive tasting.
SERVICE: Severely lacking in professionalism; the servers seemed to struggle with the simplest tasks so it was obvious they weren’t trained well enough. We chose to pay extra for two additional waiters to focus solely on serving all wine glasses, and they failed completely. To start, the wine glasses were not on the dinner tables. Halfway through the meal, the wine hadn’t even been served to each of the guests. After they finally got around to serving the wine, they failed to go around and refill glasses that were empty. It was embarrassing to see wedding guests continuously look around the room, puzzled expression on their faces, searching for the wine servers. Even worse is being told by one of our special guests that they have been waiting too long for their glass to be refilled. To finish, there was an uncomfortably large wait time between the salad and the main course. Again, guests visibly stirred in their seats awaiting their main course.
FOOD: when the dinner plates arrived, there was stark contrast to the beautifully presented plates from the initial tasting. These were not pleasing to the eye, instead they were overall very basic and plain. The salad was bland and dry; the main course was colder than it should have been. Why in the world would the main course be cold? I sat in my chair frozen with embarrassment, exchanged looks with my spouse, and quickly gazed around the room. It was obvious the food wasn’t very popular with the guests, as most plates were left half-eaten. Once the food gets cold, who wants to touch it? The food generally lacked the flavor (salt) and juiciness that the initial tasting had.
VALUE: The price per each plain, dry and bland plate was NOT worth it. The two extra wine servers we paid for didn’t even do their job until I had to micromanage them! So much for complete customer care.
FINAL RECOMMENDATION: Please stay away from this poor and deceptive company. They reel you in with a great initial tasting and then stick a knife in your back when it matters. Et tu, Brute?
Simply put, Food, Glorious Food failed to stand by the stipulated contract which outlined how the service should have been carried out and the basic expectations that had to be met.
In one fatal swoop, our pride had been shot, and the wedding’s standard dropped. We had been duped. On our loved one’s wedding day. Sigh. 1/10