FINGERS IN INK

welcome, because it keeps me accountable and it allows the client(s) to share their experience. However, it is essential that the client(s) be truthful about the experience. You have not given an accurate account of this experience. I was instructed by your planner to only communicate through her. She felt it important to filter all communication. So, the delays and communication breakdown began with the translating of your corrections and changes to the Save the Dates. Because, I have a proofing process which requires the client(s) to see every change made before the order is placed into production, You and Toshiro were required to proof the order and sign off on it before the order could go to print. This is standard practice, no exceptions! Everything met with your approval and expectation. I always do quality control before passing along an order to client(s). I noticed that one (1) out of one-hundred and forty (140) announcements were not printed properly. It was not printed the way it was sent to the printer. (The last letter of the guest's last name was not printed). It was not sent to the printer this way. You saw the final proof, which you approved and knew it was not this way. To correct the situation, I had my preferred calligrapher address the Save the Date Postcard that day! AND just in case you wanted this one (1) Save the Date Postcard to look like the others, I had the printer do a rush reprint of that Postcard. After speaking with your planner, she informed me that you wanted me to send out the one(1) Postcard that my calligrapher addressed. I am so glad that you provided images of your Save the Date Postcards for people to see. I believe that your complaint with regards to the damaged Postcards lies squarely with the U.S. Postal Service. On three (3) occasions during your consultation (when discussing going with the postcard option), in writing before you picked up the order and in-person when picking up the order, I stressed the importance of having the Save the Date Postcards hand cancelled, so they would not be machine metered. (In the images you can see the cards have been machine metered because the damage on the edges is from the metering machine.) I cannot be held accountable for damage to cards that I stressed could not handle the metering machine. Also, during the consultation, I suggested that you might want to place the announcements in envelopes because postcards get bumped around in the process of mailing. You voted for no envelope just the postcard! Your planner called me very frantic and almost in tears, I wanted to help her to help you, so I offered to reprint the Save the Date Postcards that were received poorly in the mail. She said that you were so dissatisfied and wanted a full refund or you would trash me on all review platforms (which you have done; Yelp, TheKnot and Wedding Wire.) I told your planner, that I was not concerned with you posting a poor review. I was not going to be blackmailed into providing a full refund for a client’s dissatisfaction because they clearly did not follow the advice as provided. The Save the Date Postcards would have arrived intact if you had adhered to the written and verbal instructions as provided. This situation was very unfortunate and I would have preferred a much better outcome and experience . I wish you and Toshiro all the best on your upcoming wedding celebration!

ted your time, that is never the feeling that I like to provide to any of my clients. I truly pride myself on customer service. If you would like to see the proofs that were designed for you please let me know. (I can set aside some (in-person) time, whenever you are available. I will work around your schedule.) I will also rush the order at no charge to you, to make your mailing deadline. But if you don't accept, I understand. Again, I apologize for any inconvenience. And hope that I can do something to make this process a bit better for you. Kind regards, Nicole