About this vendor
Stretch your wedding dollars, minutes & fun!
DOLLARS - Photo booth or dessert bar? Late night snacks or live music? When planning a wedding, there are lots of tradeoffs! Transportation doesn’t have to be one. Let us transport everyone safely and reliably. PLUS, save a little money for all the other details that make your day special.
MINUTES - We run a tight ship. With all the planning, it’s critical you arrive to all the day’s destinations on time. Our experienced drivers will make sure you don’t miss a minute of your big day.
FUN – Our ship is tight, but it’s also fun! Why wait to celebrate until the reception? Start immediately by transporting your whole crew! From ceremony, to pictures and reception, it’s a great chance to hangout, AND ensure everyone arrives on time (yeah, we worry about the groomsmen from college, too).
Details
Transportation
- Shuttle Service
Wedding Activities
- Rehearsals & Parties
- Wedding
Pricing
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Reviews
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3.1
out of 5.067 reviews
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First Charter was great to work with! Had no issues from the day of booking to the wedding day. I was able to call and confirm our reservation details the week of the wedding and also get our bus drivers information. Both of our busses showed up promptly at the end of the night and were easy to work with. We had no issues working with First Charter!
Horrible experience. Booking process was fine, but that’s where it ended. Day of: drivers were grumpy and refused to abide by the timeline when picking up guests (I had requested a 10-15 min stagger so guests would arrive in two waves and there would be a first and second bus). So they refused to do that and just waited for everyone to get on. They all got on one bus. The second bus… not sure where he went all that time but he decided to show up at the venue DURING THE CEREMONY (imagine a big bus backing up BEEP, beep, BEEP, engines, brakes… complete nightmare). I was humiliated and crushed… almost cried at the altar in front of everyone. WHY didn’t the guy follow the timeline??? To add insult to injury, at the conclusion of the wedding, they decided to park the busses in a way that blocked the exit for everyone else (wasn’t necessary —- they had an entire lot they could have picked up the guests in). So, the dozens of guests who weren’t staying at the hotel were stuck in the lot for more than a half hour after the wedding. Real nice! I filed a complaint, and they did call…. SEVERAL TIMES while we were on our honeymoon. No tact. Totally out of touch. No business taking part in someone’s wedding day. PAY UP for better ladies!
Hiring First Student Charter for guest transporation at our wedding was overall a positive experience. They were well priced compared to the other options available, and it was easy to set up and confirm our arrangements. The drivers were also friendly. The buses did arrive a little later than expected to the hotel to pick up our guests before the wedding. Ultimately, there was not a significant delay, but it did leave some guests wondering if they had missed the bus. The buses arrived promptly at the end of the night to return us and our guests back to the hotel.
Any questions?
They did exactly what they said they would. Super chill and fun. Easy to work with.
We got married in Poughkeepsie in October 2024. Two out of the three buses we booked for our wedding showed up on time. Those two drivers were professional and good to work with. The third bus didn't show up to the hotel to pick up guests until our wedding ceremony time, and no one called us to notify us of the issue. It caused a delay for our ceremony, stress for us, and confusion for our guests. We were able to work with First Charter for a small refund, but the day would have been less stressful if this hadn't happened.
I was so nervous to hire First Charter for my wedding shuttle based on some terrible reviews. However, I had a personal recommendation for the local branch (Rochester, NY) and they were so much cheaper than any other option. This was a wonderful experience and everything went flawlessly! We confirmed with the local branch the week of the wedding that everything was all set. They showed up on time and guests had a great experience, the driver even made sure at the end of the night that everyone who needed the shuttle was on it and waited for a couple lagging guests!
We used them for our wedding before the day of, communication was subpar. They were not allowing us to add on another time for our shuttle between the hotel and ceremony. On the day of, the driver was great and our guests definitely were pleased.
We used this bus transportation service for our wedding day, and it was an excellent experience from start to finish! Our driver was punctual, arriving right on time, which helped keep our day running smoothly. Not only was she professional, but she also added a fun and lively atmosphere, making the ride enjoyable for everyone. Using this service was a fantastic addition to our wedding, and we highly recommend them for any special event. Thank you for helping make our day unforgettable!
We booked months ago and got a call that they cancelled on us four months before our wedding due to a time conflict. They never warned us of that being a possibility and knew of our ceremony time at time of booking.
First Charter was my transportation vendor on my wedding day. I have worked in event logisitcs for my day job for several years. This is the WORST experience I have ever had with a vendor, & on my most important day -- my wedding day.
Leading up to the day, I called First Charter on several occasions to get clarity on the trip details, as their explanation of trip rotations was unclear. Additionally, I requested the day of driver several months, weeks, & 3 days in advance of the event and the driver contact was never provided.
On my wedding day, the shuttle missed a stop entirely & left my guests stranded for 45 minutes. We called the emergency number on our contract (because the driver details was never provided) & it went to voicemail. After several calls to First Charter trying to locate the bus & transport the remaining guests, First Charter never returned our call.
I would NOT recommend First Charter due to their unresponsiveness & unreliability.
Buyer beware! We used this company for my daughter’s wedding in St Louis. While they were very easy to work with beforehand, and the price was fair, we couldn’t get in touch withANYONE from the company on the day of the wedding. We needed to clarify and confirm the drop off location. I finally just had to have a friend that was riding the bus to the wedding give them my information. After the ceremony, most of the wedding party was left at the church until we could get word to come back for us. This messed up timing of entire reception. At the end of the evening, we had paid for buses to shuttle back and forth to the hotel starting 2 hours before reception was over. All buses showed up at 11 pm( ending time). Some guests had to Uber back to hotel earlier because buses were all parked off site. I would not use them again.
First Charter was great for transportation of our guests on the day of our wedding! They arrived on-time and got our guests to the venue safely and on time! Would recommend to everybody!
Do NOT - I repeat DO NOT book this vendor! I had a signed contract and confirmed scheduled for First Charter to pick up my bridal party and all my out of town guests on 10/21/23 - they never showed up - never answered their phones and left us completely ghosted and stranded on my wedding day! My entire wedding was delayed and we had to spend a lot of money to last minute book another transportation service for my guests.. I lost out on time for my photographer to take pictures becuase we were so late to our venue waiting on a bus that would never come. Customer service refunded our money but won't take responsibility for anything else because "they're system doesn't allow for it" I hate this company for the black stain they put on my wedding day.
Do NOT book this vendor!!! I am a wedding planner who worked as a month of coordinator for someone who booked this vendor. I spoke with them multiple times to confirm details over the phone and create a detailed transportation guide leading up to the day. When their wedding came up I reached out the the driver to confirm details the day of and it went straight to voicemail- every single number provided was useless and either continued to ring or go straight to voicemail. The two school busses meant to bring guests to a ceremony 20 mins away never showed- their booking meant to be from 3-9 was never fulfilled and we were never able to get ahold of anyone. We were ghosted! BEWARE!!!! This is a vendor that should absolutely NOT be trusted- bring your business elsewhere to a vendor that is reliable and will not leave you in a horrible spot on one of the most important days of your life. DO NOT BOOK THIS VENDOR!!! IT IS A SCAM!!
First Student was a simple and reliable solution for needing to get our wedding party and families down the road for pictures before our wedding. We had about 27 people to move, and it was easy to schedule a school bus to suit our needs at a more affordable price than the average party bus. Our local Elk Grove, IL office assigned a driver, and we were able to get their contact info the week of the wedding in case anything came up. Our driver Xavier was great: on time, a safe driver, and very agreeable as we led him on a somewhat winding path through the park to where we wanted to take our photos. And the bus itself was also a great backdrop for a few pictures! We highly recommend them.
Got married on 9/1/23 in plymouth and we hired and paid in full two buses that never showed to pick up our guests at both hotels!! I have confirmation from them and they had no problem making sure they took full payment a week before the wedding. Ruined my entire wedding timeline! Disgusted to see several other reviews just like mine, not sure how they run a business like this and ruin someone’s wedding day. Will be taking legal action!
If you want a company that literally takes your money and does not show up for the most important day of your life then this company is for you! First Student did not show up for our guests for our wedding day, my husbands cousin had to call them to which they responded they did not have any trips booked that day (despite a written contract and itinerary) They must’ve then realized they messed up and sent a bus to which 80% of our guests ended up driving themselves due to it being AN HOUR late. So our ceremony was an hour late because of these Aholes. They then sent a bus the second day on our day after party “to make up for it” which we never asked for? Wasn't in our contract. That said bus driver was then drinking beer and taking shots with our guests… who then drove our family back to their hotels AFTER DRINKING. Which he denied of course stating he was “drinking water because it was hot”. It was 60 degrees, raining and windy that day on a mountaintop. We had the heat on. We have multiple witnesses who saw him drinking. It is nearly impossible to get ahold of them via telephone, and we were told we would get a call back. It has now been over a month and they refuse to contact us back or give us any sort of refund so we will now be proceeding with legal action. DO. NOT. BOOK THEY ARE A NIGHTMARE.
Response from the Vendor on 09/13/2023
We are sorry to read this. Can you please reach out to us at info@firststudentinc.com and provide confirmation number and your contact info?
DO NOT USE THIS COMPANY IF YOU CAN AT ALL AVOID IT! I called in mid July to reserve buses for my wedding that's on 9/16. They told me no problem, you're all set but we'll have to check to make sure that we have availability a couple weeks before your wedding, but that parts a formality. By 9/11 I hadn't received a call so I called them again. They still made it seem like no problem they'll get them reserved today. Just now (9/12) I get a call that all busses in the area are booked so I'm just without transportation for my guests. They clearly did nothing between July and 9/11 when I called again, and now there are no busses left. Just a horrible way to run a business and if I could give them less than 1 star I would.
Busy did not show on event day. Planning and working with reservation staff was fine and they were all helpful, although I had to call first thing in the morning to get ahold of someone/ receive a cal back. Bus did not show for the event due to a claimed scheduling system error. We spoke with both booking agency and local bus contact multiple times prior to event to make sure all was set. On the day of (Saturday) when bus did not show, there was no way to get ahold of anyone via phone. We received a full refund, but the complete lack of communication options day-of and resulting stress on us and confusion of our expecting riders was not worth it.
Would not recommend this company at all. You get what you pay for, and the service we got on my daughter’s wedding day was awful. The bus driver was a half hour late to pick up the bridesmaids and bride, which wasn’t a big deal. But the driver left the hotel 10 minutes early with the guests to go to the reception and there were over 30 guests waiting for her to come back and get them. Because of this, we had to start the wedding 45 minutes late, which impacted the entire timeline. We ended up paying $2,000 to extend the reception because our guests were just beginning to enjoy the music and dancing at 10 pm, instead of 8:30. After planning the wedding for a year, this was the only thing that went wrong.
We chose First Charter after a friend recommended them as an affordable and reliable option to bring our guests to and from our wedding. First Charter was easy to work with, provided detailed documentation, and was flexible for changes to our schedule. The drivers were timely and friendly and the buses were clean and in good condition. Our guests were grateful for the transportation and we were excited to have our guests enjoy the night without worrying about driving home safely. Definitely recommend!
My wife and I hired First Charter for our wedding in Geneva, New York. Our experience was mostly positive, although the corporate office did charge us $50 to switch the order of hotel drop offs a few days before the event. Whatever, that's on us, I guess. That being said, our actual drivers were affable, flexible, and our guests safely transported. Cheers!
I would recommend removing this company from a wedding recommendation site. I was told that none of their drivers are willing to stay up for the “wee hours” for a wedding. When asking for recommendations on a company that would, they said that they don’t know anyone that would do “late night/alcohol related” trips.
Every time I reached out to this company to update my quote they extended the "number of hours" I needed transportation and kept upping the price on me despite no change in route or timing.
When it came time to book this vendor they would not even respond to emails or pick up the phone to book a reservation and take my money. I cannot even fathom what the support is after booking if they will not even answer the phone to book new reservations.
We decided last minute that we wanted to provide shuttle services to our guests with some leftover money we had in our wedding budget. we loved working with them. they accommodated all of our requests and helped with all of our questions. they arrived on time and everyone had a great experience.
First Student was a fantastic option for our guest transportation for our wedding in Moultonborough, NH! They were punctual, easy to work with, and the drivers were friendly and professional! Everyone loved the school bus throwback :)
We used First Bus for our guests to get to and from hotel. They were extremely easy to book & they called prior to the wedding to confirm everything. The guests enjoyed the bus and weren't on top of each other to get there.
As far as I know, everything went smoothly with my wedding shuttle! We used the Chicago (Maywood) location. We had one bus make two runs before our wedding from our guest's hotel and then two more runs at the end of the night. The later runs also included a second hotel that the wedding party stayed at. The booking process was a breeze, and they helped me pick shuttle times to get everyone in and out of the venue when they needed to be.
I love that I didn't have to have a guest act as a shuttle coordinator on the wedding day and be on the bus most of the time (someone had to do that at my sister's wedding with a different company). They were so on time that my husband and I actually were not able to use the shuttle at the end of the night because we still had a few things to wrap up, but I didn't mind at all, it got all of the guests out on time!
Wanted to save someone else from the horrific experience I just had with First Student for our wedding transportation. They are very misleading in their communications and do not disclose all guidelines and policies up front. They have led us to a transportation nightmare 5 days before our wedding. They limit the number of stops on hourly rentals but do not tell you this until your final route is due the week before your wedding. There was no warning, nothing in writing, nothing in the agreement, no discussion of the multiple stop issue. They were well aware that we would need multiple locations due to the location of our wedding from the get go and no one mentioned the limitations. Do your research and avoid them at all costs if you have a similar setup. Nothing like scrambling five days before your wedding...
I’m not one to ever write reviews, but I wanted to share how terrible this company is so other brides do not use them in the future. I had confirmed with this company multiple times and even got a call to confirm pick up times and drop off times the day before my wedding. The bus never came to pick up my guests from the hotel the day of my wedding. My guests had to scramble to try and find rides to get to our wedding. The bus finally showed up to my venue about an hour after my ceremony had ended. The bus did stay at the venue till the end of my reception to drive all of us back to our hotel but the driver had no idea where he was going and got completely lost and had to be directed where to go. My husband confronted the driver and asked why he didn’t show up to pick up our guests before our ceremony and he said it’s because he had “a bad week”. Completely unacceptable. They will not refund you any money either. Future Brides, please take your business elsewhere.
DO NOT TRUST THIS COMPANY! They cancelled our booked event 6 days before without any excuse or warning.
Booking with First Student was quick and easy. The driver was punctual when arriving and stayed for the duration of the evening. However, it was raining the night of our wedding, and the windows were left open when the wedding party was being picked up. When the wedding party boarded the bus, the groomsmen had to get towels from the inside of the hotel to wipe all of the seats down. I think there was an issue with the bus as well, because there was hot air blowing for the duration of our ride to the venue. We asked the driver to turn the heat off, but he said that it wasn't on. The driver also took a wrong turn on the way to the venue. I understand mistakes happen, but this was on top of the wet seats and very hot bus. The "big yellow school bus" was something I specifically looked for, but I would not recommend to brides in the future.
Do NOT book for Cleveland weddings. No call/no show, leaving ~100 guests stranded at the hotel 15 minutes before the start of the wedding. Not to mention they cashed the check AND confirmed via email + phone prior that everything was good to go. When we reached them via phone, the lady hung-up not once, not twice, but FOUR times. You want a good review? Don't leave the bride crying in her wedding dress because 100 guests are missing the start of the wedding. Mistakes happen, we're all human - this review is STRICTLY due to the lady answering the phone and treating the bride like garbage on her wedding day, with the check already cashed. The buses never arrived at any point throughout the evening.
Our trip was confirmed both via email and phone. Our check was cashed. The bus never came. We called the number we were given to call for “day of” on our receipt and they told us they had no record of this trip. The lady on the phone was rude and horrible. The no show of the bus had guests late to the wedding. Do not use this company. Can not say enough about how horrible this experience was. Giving them a 1 star because 0 star is not an option.
Hired this company for our wedding - confirmed 2 days prior to the wedding and had a point of contact for day of. On the day of the wedding, our contact called the company 15 times at least to no response - bus never showed up - and many of our guests had to Uber. This then made our wedding start late, and the reception in turn.
When we called for customer service, they never called back until we called 2 times more and finally disputed with our credit card as we were fully charged.
I’m not someone who typically complains much about vendors and businesses but this changed so many factors of our day - especially after guaranteeing transportation to guests, which never came.
Would not recommend.
First Student was a perfect option for our wedding transportation. They were easy to work with. On the day of, they were very timely, professional and had no problem accommodating a noisy post-wedding group!
I urge you to look elsewhere for your wedding transpiration needs.
On our wedding day, one of the buses arrived 30 minutes late to the hotel for pickup. The worst was once they got there, the bus driver started arguing and yelling at our guests. They were scolding our guests saying that we didn’t book them for two pick-ups (when we did, and even confirmed over the phone on the week of.) The lateness of the bus was a problem, but yelling at our friends and family was beyond unprofessional and left a bad impression on our big day.
Because of the delay, at this point well over 45 minutes late, we had to start our wedding without key family members and friends. One of them was even a key part of our ceremony and it broke our hearts that they weren’t able to be a part of our ceremony.
SALEM, NH - We found first student after a quick google search for bus companies in the area of our wedding venue. First Student was easy to work with, provided transparent pricing and did not try to upsell on how many buses we needed for our guest count. They were clear on what time they would arrive and depart, were on time, and the buses were CLEAN! I highly recommend booking them for your wedding transportation!
We booked first student for our 9/25 wedding and called 3 times the week prior to confirm the booking. 30 minutes before our wedding we found out that all the guests at the hotel were stranded because the bus didn’t show up. We tried calling first student twice and no response. They never showed up the ENTIRE night to take guests to or from the hotel and we never heard from them after paying $530.
They helped provide wedding shuttle services. They got our guests to and from venue safety and in a very prompt fashion.
Twelve days before my daughter's wedding, we lost our shuttle service. After two days of searching, someone recommended First Student. They were able to find us an air conditioned bus and driver. I was not on the bus, but my relatives who were said the driver was extremely professional and his handling of the mountainous roads was great. First Student was cheaper than other companies and we thought their contract was fair. They were easy to work with and did everything they said they would do. I highly recommend them.
STAY AWAY! They cancelled on me at the last minute because I asked for a bus with air conditioning (in August!). Tried to blame it on COVID, but really was a mistake in their "sales" office. Why take a reservation in the first place if you can't fulfil the invoice that was agreed upon and paid for. Ridiculousness. DO NOT RECOMMEND unless you want to be scrambling for transportation on short notice.
First Student was excellent for our transportation needs. They arrived at the end of our reception, to pick up guests and transport them back to the hotel for the after party. Our driver was polite, professional, and very accommodating - especially given the rowdy nature of our guests. Highly recommend!
We booked First Student Charter to be a shuttle for our wedding guests to go back and forth from the venue and hotel. An hour before our ceremony was set to begin, we started receiving calls that the shuttle had never come to pick our guests up. My husband and I then had to stop what we were doing and call the emergency numbers. We called over 50 times leaving voicemails for all the after hours numbers and never received a call back. We then had to have our family members shuttle guests back and forth because people were relying on the shuttle. Our ceremony was delayed because no one made it on time due to the shuttle not arriving. We contacted them the next day and were told we would receive a call back from the manager that never came. It took three days for us to come to a final answer and they could not have been more rude about resolving this issue. They told us that there was a miscommunication and that they believed we had cancelled the trip. Kathy Henry claims she had an email for our "cancelation" but could never find it. Only offered an apology, even though it quite literally ruined our wedding. As a consolation, they offered a discounted rate for a future service, as if we would ever book them again. I hope that everyone that is thinking about booking them sees this and runs the other way. Do not take a chance on them. They are unorganized, rude and careless when it comes to providing services for the most important day of peoples lives.
We used 3 buses from First Student charter to shuttle our guests home from the venue at the end of the night and were pleased with the service. First Student was organized and communicative in advance of the event, showed up early enough to be ready for loading promptly, had extremely clean buses, and the drivers were all very friendly. The drivers had no issue with guests continuing to sing loudly and have a great time during the drive, which was great to keep the energy up!
We had several unacceptable issues for our Friday wedding. We had two different hotels booked, both with separate issues.
Hilton: Driver had no idea where they were going. Guests had to provide directions both ways. Driver demanded tips from guests.
Fairfield: -Extremely late to the hotel, causing guests to be late and the ceremony to start late. -We were told we would get a school bus, we received a much smaller shuttle instead. -Late to pickup at the venue.
General Issues: The bride and groom were left by the busses and had to order an uber home in an area with very little cellular service. -The driver claimed they spoke with the groom and confirmed they had other transportation. This did not occur. -Our contract stated they would remain on site for the duration, this did not occur.
If I could leave 0 stars I would. An overall terrible experience.
We were very pleased with their services! They picked us up and dropped us off for all of our locations. Our guests were very thankful for their service!
If I could give 0 stars I would. We worked with this company and they did not show up at the venue despite the bride confirming with them and event planners confirming with them in advance. Contract was signed, confirmed etc. The bus never shows up, we are trying desperately to contact someone. Finally we reach them and they claim the branch was closed, they had no record of our booking and they couldn't get someone there for 2 hours... the contract was very clearly signed and confirmed. But someone on their end chose to not make a note of it or book a driver for the day.
The wedding was about an hour late, we frantically had to hire ubers and taxis to get everyone to the venue. It was an absolute mess and incredibly unprofessional. Could've ruined the day, had the family not been such good sports about everything. Stay away at all costs
They didnt show up for our welcome party. 70 people were left stranded, ubered to venue, but venue was remote so no way back to hotels. Never answered phone, no way to contact anyone when family told us no shuttle was at hotel.
I am so glad we used First Student! After looking into a ton of different trolley companies I realized we needed to go another route. A trolley was going to cost us over $1000 which was way over our budget. We paid $285 for about 4 hours on the bus. The drive was on time and took the wedding party around to different locations to take pictures. There was also plenty of space for everyone. I would highly recommend it for anyone on a budget.
The busses for my wedding were one of my biggest concerns. Almost every company had mixed reviews, and how was I to be sure my guests would arrive on time from 3 separate hotels?! I was nervous. However, First Student really came through. First of all, the busses were clean, comfortable and air conditioned. My black tie guests were totally fine in them. They showed up on time and got everyone where they needed to go. I highly recommend double checking all your itinerary information a few days before, because there was a mistake in there, but it was easily corrected and on the day of there were no problems. I also had friends serve as bus captains at each hotel to make sure everyone who needed to be there was there. At the end of the day, First Student got the job done and provided a clean, safe trip for my guests. Highly recommend!
These guys were great!! So easy to book and we’re great at accommodating any changes I had to make. The driver was wonderful and the bus worked out great for my out of town guests. Thank you First Student staff !!
They were amazing! Very affordable and reliable. We never had issues getting in contact with them. Highly recommend!
Response from the Vendor on 10/28/2019
Congratulations! Great to hear. Thanks for leaving feedback and for trusting us on your big day!!
If I could leave zero stars, I would. WORST COMPANY I’VE EVER WORKED WITH. Booked them for the end of the night of my wedding so our guests would get home safe. They canceled on me 2 weeks before our wedding, spent hours on the phone with them telling them that’s completely unacceptable and that they had to make it work. I was given a confirmation form saying yes they will be there, charged a week in advance, night of our wedding - NO ONE SHOWED UP. DO NOT RECOMMEND.
We’re so glad we worked with First Student Charter Bus! It was the most budget-friendly shuttle option we found, and they were incredibly flexible and easy to work with. The drivers also went above and beyond on our wedding day—they arrived early, so I got the special treat of riding a shuttle to our venue, and the driver who stayed until the end of our after party was incredibly warm and friendly despite the long day. We highly recommend First Student Charter Bus for any couple that wants to give their guests a fun option for boozing it up AND getting home safely after their big day!
Easy to book, easy to get in touch with, and wonderful drivers who really cared... glad I went with First Student for my wedding!
This company was recommended by our venue (Black Diamond Gardens, WA) and it was probably one of the funnest times of the wedding riding an actual school bus back to a large AIR BNB we rented for our whole wedding party and out of town guests! We blasted our bluetooth speaker and danced away on the school bus heading back! I did not experience the bus on the way to the wedding, but my guests that did take it had a great time. Seats were new and the driver was awesome, communication was clear and if you are looking for an easy to transport a lot of guests on a budget, GO FOR IT! Thank you First Student for making our big day that more special!
Response from the Vendor on 09/13/2019
Congratulations and thanks for the great feedback. School buses are built for partying.
Extremely disappointed in our experience with First Student. 15 minutes prior to the wedding, I (mother of the bride) was frantically on the phone trying to find out where the bus was. Many guests, who were waiting for the shuttle, ended up having to Uber to the wedding so they wouldn’t miss it. None of the emergency numbers provided connected me with a live person, just going to an answering machine. The shuttle ended up arriving at the hotel 10 minutes before the wedding started – guests that had waited for the shuttle were late to the wedding.
The bride and groom were distraught that their guests had to pay out of pocket for car services because First Student dropped the ball. We called 2 days after the wedding to follow-up and proceeded to get the run-around for 6 weeks from a manager, Taylor Mezger. We called dozens of times and were always told ‘We’re looking into it,’ ‘We need more time,’ or that everyone who could help us was conveniently in workshops or on vacation. Taylor claimed the GPS on the bus showed the bus had arrived and completed its trip to the venue on time, but refused to share a copy of the GPS data with us. One of our guests that had been stranded called in to provide more information. Taylor was rude and dismissive to him. She specifically asked us not to have our other guests call.
It got to a point where we were so frustrated with First Student’s lack of professionalism, customer service, and integrity that we started a conversation with our lawyer. Within an hour of letting First Student know we were pursuing legal action, we received a call that a portion of our money would be refunded. When asked why they were refunding our money after adamantly denying they had done anything wrong for weeks, Taylor said they didn’t want us to have to wait anymore and wanted to provide “good customer service”. Funny that the first time they seemed to care about “good customer service,” was when we contacted a lawyer. WOULD NOT RECOMMEND FIRST STUDENT TO ANYONE.
First Student Charter Bus was a great form of transportation for the bridal party on our wedding day. There was clear communication with the dispatcher and the driver was punctual. They are a very affordable option compared to other companies. For a small extra fee we were able to bring a cooler with drinks and snacks on the bus which was fun! The only reason I did not give five stars is because the busses are not air conditioned and I don't think that was clear in the booking process. If you don't mind taking a chance on the weather, I think First Student is a great option. We definitely recommend them!
Response from the Vendor on 08/19/2019
Congratulations! Thanks for trusting us on your big day. I apologize for the miscommunication on AC. We do have AC buses that can be reserved for a small, additional fee. I'm glad it worked out well and best of luck to you both in the future! M...
aybe we could do an anniversary party bus next year : )
First Charter was half the price of a tour bus. We have hired them for both our daughter's and our son's weddings. They were on time, the bus was clean, the drivers were safe. The most recent time was April 2019. The bus was newer than the first time we used them. The driver was also delightful and patient. She communicated with me as soon as she got to the hotel and told me where she was parked. The company helped me figure out the time frame to make two trips to the venue and two trips back. As long as you don't mind a school bus instead of a tour bus, I would definitely recommend them.
Response from the Vendor on 07/01/2019
Great to hear! Thanks for taking time to leave a review and for trusting us for these three big days.
Terrible service on our wedding day. Would never recommend. The communication leading up to the event was unorganized with misinformation. And then day of, the driver made our ceremony 20 minutes late because she left the pickup point late. And then it took her 45 minutes to turn the bus around after the event, when everyone was sitting on the bus. Keep in mind she had 6 hours during the wedding to have done this. And then the icing on the cake was that she almost got on the onramp going the wrong direction and decided to back up...very dangerous and unprofessional.
Response from the Vendor on 07/01/2019
Hi Shannon,
Let me begin by apologizing for the service you received. I would like to understand more about you experience and the driver involved so we can take some action on our end, but also work to make your situation right. First I need t...
o understand more about your trip; can you give me your confirmation number or any info about yourself so I can begin the process? My name is Chris and you can reach me at info@firststudentinc.com.
I was very impressed with the service and flexibility of First Student Charter Bus. Being able to book well in advance while still figuring out the details made it very easy to commit.
All of the representatives I spoke with were friendly and helpful. They coordinated with our local bus company to confirm all the details before the big day. We recommend to anyone looking for an inexpensive way to transport guests.
Response from the Vendor on 06/28/2019
Thanks for taking time leave a review. Providing guests with a shuttle is a great way to make the night more enjoyable for everyone. All our best as you begin your lives together!
First Student Charter buses were a fantastic choice for transportation for our guests on our wedding day! They were affordable, efficient, on time, friendly, and accommodating. When our wedding ran a little over the expected end time and we wanted to give our guests a little more time to get ready, we were able to easily call and shift the pick-up time at our hotel for the guests. They were fantastic, and we would highly recommend them for your transportation needs!
Response from the Vendor on 06/28/2019
Thanks for leaving us a review. We love your description of our service, because those adjectives are the same ones we use. Thanks for trusting First Student on your big day.
We used First Student Charter Bus for our wedding in Gloucester, MA this past weekend and they were so great! We had two hotel blocks for our guests so we had two buses, one for each hotel. The buses were clean and the drivers were so nice and personable. Everyone was happy to have a quick easy ride to the wedding venue and then back to their respective hotels at the end of the night. I would highly recommend First Student Charter Bus for wedding transportation!
Response from the Vendor on 06/28/2019
Awesome to hear. Thanks for trusting us with your wedding transportation, we know how big of a responsibility it is. Congratulations...We wish you the best as you start your lives together!
All buses arrived on time. There were no issues with getting to the right destination. Honestly, this was one of the best ways to cut the price down. I really didn't need a limo (and honestly it was nice to be able to stand up instead of hunched over in a dress). Everyone had their own seat which was nice too when you're all dressed up (at least on the 'bridal party' bus). By going with a school bus company instead of a party bus or limo I literally saved at LEAST $1k. I promise you, it isn't going to matter that your ride isn't fancy. In fact, some people really had a lot of fun being on a school bus again! Definitely one of the best decisions I made was to go with these guys.
This was a great idea for a budget bride. It was cute and all the guests loved it. It gave us plenty of room for everyone. We even used it as transportation for the bridal party back and forth everywhere. Just make sure you ask them to clean the bus beforehand.
Not the cheapest, but way cheaper than limo, but worth it if you have guests staying in a hotel and need to be transported later on so they can have fun and drink, or not worry about directions back
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First Charter Bus Rental
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