Five Star Wedding Gown Specialists

9806 Huebner Road suite 1, San Antonio, TX

About This Vendor

Gown Cleaning, Preservation, Restoration & Press

We are a team of certified & licensed fabric experts who have been expressly trained to clean every fabric imaginable with the utmost care. Our specialists take every precaution to protect the delicate pearls, crystals, sequins, lace, ribbons, flowers, appliqués and embroidery that make your gown uniquely yours. Perhaps you’ve chosen a luxurious new gown that perfectly expresses your individual style, or a family gown that has been passed on to you by your mother or grandmother. Whatever you choose, the experts at Five Star Wedding Gown Specialists can assist you with cleaning, restoration, pressing, alterations, and gown preservation. We offer the same special care for couture gowns, vintage gowns, quinceañera gowns, debutante gowns, christening gowns, and fine fabric of all types. Our written international guarantee is honored by Members of the Association of Wedding Gown Specialists, represented in more than 500 cities around the world. Your wedding gown is one of the most precious possessions you’ll ever own. It will always be symbolic of one of the most important days in your life. The time and money invested into your gown is considerable. That’s why it’s so important to trust its cleaning, care and preservation to the experts at Five Star Wedding Gown Specialists. Brides nationwide, count on Five Star Wedding Specialists to preserve their dreams for future generations.

Details

Business Attributes

Woman-owned Business

Fashion Services

Alterations, Dry Cleaning & Preservation

Awards and Affiliations

Pricing for Five Star Wedding Gown Specialists

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Five Star Wedding Gown Specialists Reviews

4.9 out of 5.0

172 reviews

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Reviewed On 11/30/2023 by Jessenia C

They were so helpful and accommodating with my timeline and assisting with getting my wedding dresses cleaned and looking brand new. I highly recommend

Reviewed On 11/30/2023 by Ashley D

Had an absolutely amazing experience with the alterations of my wedding dress! The 3 ladies who work in the shop are great to work with and are willing to spend time to make you vision work and answer any questions. My dress alterations and bus...

tle was beautifully done. They went the extra mile to write out and draw instructions for the bustle which was so helpful. Definitely will recommend using this business for any gown alterations!!

Reviewed On 11/11/2023 by Olivia W

Marissa and Veronica are the best!! We have absolutely LOVED working with these ladies over the years. They always make sure our brides are taken care of. Go see them for your gown cleaning and preservation needs!

Any questions?

Reviewed On 10/30/2023 by Christian R

Great service, found them on the knot, they were able to clean and preserve my wife’s black dress. They were exceptional and kept in contact with me the whole way!

Reviewed On 10/28/2023 by Deanna M

The ladies here are fantastic and very reasonable, I didnt feel like I was getting pressured to spend money unnecessarily and that I HAD to use them. Having run into multiple seamstresses that stressed how much they are a perfectionist and how ...

much time they'll need and extra costs, it was a breath of relief to find a place that was laid back but also knew exactly what they were doing. They were very pleasant to work with and would recommend them to anyone.

Reviewed On 10/18/2023 by Rachel S

Five Star was great to work with and made my dress fit perfectly for my big day!

Reviewed On 10/10/2023 by Anne R

BEYOND professional and knowledgeable. Honest and nice people.

Reviewed On 10/10/2023 by Bridget S

Super nice helpful. Hand clean dress. Can help with all your gown emergencies too

Reviewed On 10/02/2023 by Sophia A

So fast and efficient! They were recommended to me by the place that did my alterations, and they 100% delivered. They worked with me on my pickup date and my dress is spotless for my wedding day!

Reviewed On 10/02/2023 by Ariel E

Great communication. Very helpful and friendly staff! Everything was explained to our understanding!

Reviewed On 9/03/2023 by Claudia N

Seriously, such an amazing company to work with!! They helped me tailor my dress perfectly and had it pressed and ready to go for my bridal shoot. It was so hot out that day and the pictures were outside, so I then needed it dry cleaned again b...

efore the wedding day. They did it no problem and it looked amazing!

Response from the Vendor on 10/02/2023

You both look stunning!!! It was a pleasure taking care of your wedding gown and true honor, thank you for entrusting us with such an important duty. Congratulations on your special day, we wish you a long life full of love and happiness. 🥂

Reviewed On 7/17/2023 by Kristen C

So kind and helpful with my bridal shower dress recommendations! That did a beautiful job. :)

Reviewed On 4/01/2023 by Kerstey S

absolutely amazing shop. they helped me with my bustle and even sent me trial photos before sewing to make sure it was perfect. 100% recommended 👌

Reviewed On 3/31/2023 by Kassandra G

Every appointment was great! Went here for my wedding dress, and had an amazing experience!

Reviewed On 3/28/2023 by Yvette P

They were great! Super responsive and thorough. I got my wedding dress back in beautiful condition - almost like new! We appreciate their hard work.

Reviewed On 9/28/2022 by Chelsie Z

Five Star Wedding Gown Specialists is the place to go for the best service. They do anything they possibly can for not only your dress to look great on you but to also have it done on time for your special event! Also the seamstress is 100% the...

best I’ve known! Highly recommend this place to be your go to place! Thank you ladies!

Reviewed On 9/22/2022 by Andrea G

My wedding is next year, but I wanted to use my moms gown from 1983. It's changed colors over time sitting in a wedding bag for 40year. I didn't think that much could be done. Well I think the ladies here at Five Star checked off on of the most...

important things on my list because my moms gown looks fantastic after the restoration cleaning!

Reviewed On 9/13/2022 by Gloria V

I won’t go with anyone else! Great customer service from Mari & her team.

Reviewed On 9/13/2022 by Leilani G

Marissa and the whole Five Star team truly live up to their name! They are simply amazing. Great customer service and super helpful.

Reviewed On 9/13/2022 by Bonnie A

Great customer service! I would highly recommend their services to my friends!

Reviewed On 9/12/2022 by Nicole G

Mari and her team are the best! Definitely the best at what she does !

Reviewed On 9/12/2022 by Brittney D

Mari and her team are the best Wedding Gown Specialists in San Antonio! My dress came out gorgeous, I highly recommend their services.

Reviewed On 1/21/2022 by Kara H

Veronica and Five Star Wedding Gown Specialists are amazing!! They made my dress fit like a glove and I am so amazed by their work!! My bustle was perfect and I couldn't be happier with how my dress fit and looked. If you are in need of a dress...

alteration or cleaning, look no further! These ladies are amazing and I wouldn't trust anyone else to handle my wedding dress. Thank y'all!

Reviewed On 10/27/2020 by Vanessa M

Marissa and the team are absolutely AMAZING! I highly recommend, the attention to detail is on point! I can’t thank these ladies enough!

Reviewed On 10/23/2020 by Alexis N

Alexis N.

Reviewed On 10/21/2019 by jessica h

Phenomenal job cleaning my grandmother's 1936 gown and my back up white pant gown. They even had it ready early for my needs on top of an endless line of requests!

Reviewed On 10/19/2019 by Carly G

I WILL RECOMMEND UNTIL THE END IF TIME. I bought a sample sale dress which had a reasonable amount of dirt along the train and was fairly dingy from being tried on so many times in the show room. The dress has fringe on it so no cleaner in the ...

entire city of austin would touch it. I took it to five star in a bind with only 1.5 weeks until my wedding and they saved my butt!!!!! They made it look BRAND NEW and rushed it to get it done in time. They had clean everything which no one else does!! They literally saved my wedding and I would recommend them over and over again!!! Cannot thank them enough for this big save. 15/10!!!!

Reviewed On 10/04/2019 by Debbie J

Marissa and her staff were amazing. Kind and courteous, I will definitely come back for any future gown alterations and preservations.

Reviewed On 9/21/2019 by Rachel D

What an eye for fit and talent to bring it to life! These ladies were friendly and quick. I lost 30 lbs and needed the whole top of my dress redone. They made my dress fit so well and I felt beautiful in it! They have done 3 of my formals and a...

lso formals for other girls in my family. Go see these ladies for any alterations needed! I always will.

Reviewed On 9/10/2019 by Joe P

Marissa and her staff did a great job in preserving my suit and my wife's dress. I highly recommend their services.

Reviewed On 7/22/2019 by Catherine T

The service given to me was so personal! It felt like I was the most important customer Marissa and Veronica had. They took their time with me and made sure I was completely happy. The seamstress is phenomenal! I will be having my dress pre...

served there as well.

Reviewed On 7/15/2019 by Alexis G

My dress came out amazing! They did a very good job and the staff was very friendly! They were a little pricey

Reviewed On 5/06/2019 by Jenna H

Absolutely amazing service! My dress was 30 years old and they were able to do alterations and make all my dreams come true!! 100% recommend them to anyone

Reviewed On 4/28/2019 by Elizabeth O

Marissa and Veronica at Five Star Wedding Gown Specialists are the absolute best!! They were always so friendly and accommodating. I do not live in San Antonio and had to make a good drive to get there for my appointments, but I would do it all...

over again in a heart beat. I was extremely nervous to take my wedding dress anywhere, but after my first fitting they put my mind at ease. I knew that my dress was in the best hands possible. Julie, the seamstress, was the absolute best. She always made sure that I was 100% happy with every alteration she did to my dress. I would take any wedding dress or formal dress alterations to these ladies in a heartbeat!!

Response from the Vendor on 04/29/2019

Thank you so much for your kind words! You made our hearts smile, all three of us. Sharing your experience, means so much to us; we each try really hard to make every girl feel special and truly cared for. We are wishing you a lifetime of lo...

ve and happiness. - FSWGS team

Reviewed On 12/30/2018 by Danielle R

The BEST for Bridal alterations! I live in Austin & found them online after researching alterations in both Austin and San Antonio. I had gone to several other top reviewed alteration places before coming here. I knew after the 1st consultation...

with Five Star Wedding Gown Specialists that they could get my dresses to look EXACTLY like I wanted and that the drive would be worth it. I had 2 bridal dresses done with them and they both were completed perfectly! I wanted to use my mother’s dress for walking down the aisle of the church and my 1st dance and I had found a 2nd dress for a good bargain that I wanted to use for the reception party time. My mom’s dress was complex because it didn’t fit me (my mom was a size 4-6 and I’m a size 10), it was a bit discolored since it was about 35 years old, and I wanted a different neckline (the original neckline when all the way up like a turtleneck). First, they restored my mom’s dress back to its original bright off-white color by using all organic ingredients. Then, they took the material from the original sleeves to make the back of the dress bigger so that it would zip. Finally, for the fun part! We reconstructed the neckline and sleeves with new tulle and her original applique peices to create the most beautiful and perfect wedding dress ever! They added a bustle and even added more tulle to my petticoat to make my dress even more full - just like a princess. I LOVE it! They were even able to customize my veil by sewing my cathedral veil with my mom’s blusher. This came out perfect. For the 2nd dress, they altered the cap sleeves to tank sleeves (about 2” wide) so that I would be able to fully move my arms around comfortably on the dance floor. They sewed a beautiful hemline that was perfect for dancing and I feel like a movie star when I have this dress on! It’s amazing! The women that work here truly work magic!! The drive from Austin was completely worth it and they can schedule fittings far in advanced so you can plan your trips. They also try their best to minimize the number of fittings so that when you come in it’s focused and the time is productive. I am so blessed to have found them and will recommend them to all of my friends.

Response from the Vendor on 01/04/2019

Hello Danielle, Thank you so much for your thoughtful review! You were seriously the best to work with, you and your mother are the sweetest. We hope every bride is as happy and kind as you have been through this special process. Congratulat...

ions to you and your husband, we truly wish you a long life of love and happiness. - Five Star Wedding Gown Team

Reviewed On 10/30/2018 by Fiona B

I'm a petite woman 5'5" and so my dress needed major alterations. I already knew my dress was two sizes to big and the lace hem needed to be taken up 6". I had gone to a few places that charge for their consultations but when I arrived at Fiv...

e Star I was told their consultations are free and when I spoke with Julie she put me at ease. She is fantastic and told me it was no problem. I pick up my dress and it fit so perfect. Can't wait to walk down the aisle!

Reviewed On 10/30/2018 by Valerie R

I'm not a bride, but a maide of honor. My bride is a customer of Five Star and she sent me to them to do my alteration. I had a baby 3 months before the wedding, I haven't bounced back fully, but time is ticking. I told the staff and they h...

elped me sooo much even though they were so busy! My dress fit the for the big day!!! Huge thanks to you ladies at five star!

Reviewed On 10/30/2018 by Ashlee R

I got married last year and didn't know what to do with my wedding gown. I searched online and came across Five Star Wedding Gown Specialists and their amazing reviews. I walked into their location and they answered all my questions. They do...

all the repairs, cleaning, and boxing. My wedding gown looks amazing after, I'm so happy I went with them. :)

Reviewed On 10/22/2018 by Missy D

I cant say enough about this place. When my wedding gown arrived it was extremely big on the sides and I didn't know where to go. I called and scheduled my consultation. Once i arrived they made me feel at ease and explained to me what my go...

wn needed. They are very nice and professional. Cant wait to walk down the aisle. : )

Reviewed On 10/13/2018 by Malena M

The ladies at Five Star are amazing!!!! The seamstress is FANTASTIC! They ensure your wedding dress fits to your body perfectly! The customer service is awesome and I loved that I was able to schedule appointments on Saturdays. Pricing was very...

reasonable, especially considering the fantastic results you get. I’m very happy and excited for the big day!

Reviewed On 10/11/2018 by Stefanie C

This has been such an amazing experience for me. The staff went above and beyond and were very kind through this journey. Thank you Five Star Wedding gown for being the best at what you do♡

Reviewed On 10/11/2018 by Mo T

Five Star Speacilsts were highly recommended by my bridal shop for alterations. My gown is lace so I was so scared to hem it. 😲 These ladies explained the entire process and let me tell you they do not cut corners! Nearly 5 " Off! And you w...

ould never even know. Thank you so much for everything.

Response from the Vendor on 10/19/2018

Thank you so much for your review! We have an amazing seamstress, and are so grateful to have her on our Five Star team. Brides like you is exactly why she loves doing what she does. Sending you lots of well wishes and a life time of happiness...

. -FSWGS

Reviewed On 10/11/2018 by Renteria L

They preserved my mother's wedding gown from 1957. I was so pleased with their great attention to detail dealing with such a fragile gown. I can never thank them enough for such excellent work. And customer service was excellent. Will always re...

commend them to take care of any gown wedding or otherwise. 5🌟

Response from the Vendor on 10/19/2018

Thank you for sharing your story! Our favorite part of our job is the restoring wedding gowns, we appreciate the kind words. We wish you well in all you do. Thanks again, FSWGS

Reviewed On 3/23/2018 by Hayleigh D

WOW! Incredible job. They cleaned my dress and made it just like new. I seriously cannot believe they made my dress so clean after all the spills and stains it endured during the wedding. The bottom of my dress was COMPLETELY black by the end o...

f the night, but after it was cleaned it looked totally new! They fixed holes, broken bustles, snagged lace, EVERYTHING! This place was more expensive than other places we looked up, but it had just such outstanding reviews, we wanted to give it a shot. We are so happy we had it cleaned and preserved with them because they did such a thorough job. I am so happy we get to keep my dress looking nice forever!! The process took about 2 months in full, which was longer than I expected. Overall, amazing job! I would highly recommend them!

Reviewed On 3/22/2018 by Felice G

We chose Five Star Wedding Gown Specialists for my daughters wedding gown. It didn't fit right and they did a great job. Julie made it look like it was made for her. She also did my alterations as MOB. She did a super job on mine too she is an ...

artist when it comes to alterations. The staff has a wonderful attitude. They all are so happy so it makes for a very happy experience.

Reviewed On 3/06/2018 by Kelsey M

Five Star Wedding Gown did an amazing job getting my wedding gown back to its original beauty after my bridal portraits. I was super happy with my service and the way everything turned out. They even repaired some of the beading too! Top not...

ch place!

Reviewed On 2/25/2018 by Vanessa B

Top notch place for gown alterations and cleaning! My gown came out beautifully and I was thrilled with it when I went to pick it up. Highly recommend.

Reviewed On 2/25/2018 by Brittany C

I was super impressed with my experience at Five Star Wedding Gown Specialists and wanted to share. The ladies who work there are super knowledgeable and easy to work with. They communicated with me every step of the way of the gown preservat...

ion process. I was even able to see it to be sure I liked it before they boxed it all up! I love knowing that my gown will be preserved forever and the process (for me anyway) was totally painless.

Reviewed On 2/20/2018 by Gina A

Five Star Wedding Gown Specialists preserved my gown after my wedding and did BEAUTIFUL work! I am thrilled with just how gorgeous it is. There isn't a spot on it and it looks better than ever. I cannot even believe it is the same dress as t...

he one I dropped off!

Reviewed On 2/20/2018 by Katelynn S

I went to Five Star Wedding Gown to have my dress altered a bit before my wedding. I was super happy with the way I was taken care of and was very impressed with the quality of work they do there. I also ended up taking my dress back there af...

ter my bridal portraits were taken to have it cleaned and pressed. I will definitely be going back to have my gown preserved too.

Reviewed On 2/13/2018 by Stacy S

I loved everything about my experience at Five Star Wedding Gown. They were easy to work with and kept me informed every step of the way. I was amazed with all of the work they have done for my gown and would highly recommend going to them wi...

th your gown for anything that it might need.

Reviewed On 2/13/2018 by Vanessa M

Five Star Wedding Gown Specialists helped to turn my second-hand gown into the most dazzling gown I could ever imagine. They essentially made a new gown from the gown that I found for a great deal. They were able to turn it from a long-sleeve...

d dress to a short-sleeved dress, transformed the bustle to be more accommodating and made a much shorter train. It was absolutely amazing when it was completed and I was one happy bride as a result. Thank you, ladies!

Reviewed On 2/12/2018 by Raven I

I didn't deal with Five Star directly, but my now Mother-in-Law and Sister-in Law did. My dress was quite wrinkled up to the day before my wedding, and my MIL and SIL had both spent hours trying to steam the wrinkles out. The owner of Five Sta...

r worked with them, and found a way to get my wedding dress perfect....THE DAY OF MY WEDDING!!! I cannot tell you how thankful I am for your dedication to making every bride's day so special. Because of you, my dress was even more perfect than I could have ever imagined! Thank you, thank you, thank you!!!

Reviewed On 2/06/2018 by Jennifer M

The best thing I ever did for my wedding gown was take it to the ladies at Five Star Wedding Gown. From consultation to picking up the finished product, it was a very pleasant experience. They were very responsive to my requests and very atte...

ntive to my needs. The money I spent was well worth every penny to have my gown absolutely perfect for my wedding day. I am super appreciative of all of their hard work!

Reviewed On 2/06/2018 by Katy G

Five Star Wedding Gown was able to take care of my gown in a pinch for my big day and I was super thrilled with how everything turned out. Five Star all the way!

Reviewed On 1/30/2018 by Megan W

Five Star Wedding Gown Specialists did a great job getting my dress cleaned and pressed for my wedding day! They even repaired one of the buttons that was about to fall up. I highly recommend them for anything your gown may need!

Response from the Vendor on 02/01/2018

You are so kind to share your experience with us. We hope to see you back after the wedding for your gown cleaning and preservation. Congratulations on your wedding, we wish you a life time of love and happiness. - FSWGS

Reviewed On 1/30/2018 by Tricia J

Five Star Wedding Gown did an amazing job on the alterations needed for my wedding gown to fit like a glove. It was handled with care and I loved how it turned out. I am super pleased with their services and my overall customer experience.

Response from the Vendor on 02/01/2018

Thank you! Your review just made our day! I have to say our seamstress is pretty awesome. We appreciate all her efforts as well, she will work tirelessly to make you are happy and feel like a princess. She is our very own fairy godmother. Again...

thank you so much for your kind review; brides like you make our jobs worth wild! -FSWGS

Reviewed On 1/23/2018 by Ann K

Five Star Wedding is five star! These ladies did a stellar job preserving my wedding gown and I am so happy I chose to use them. They seriously work miracles over there. The ladies were super easy to work with and I knew I was leaving my gown...

in the best hands.

Response from the Vendor on 02/01/2018

YAY! We love to know our effort have not gone unnoticed! We put care in each gown that comes into our store. If there ever comes a time you want to loan or wear your gown again, please do not hesitate to return to us for your free pressing. We ...

still care for your gown long after you have it preserved. Thank you so much for sharing your experience with us. -FSWGS

Reviewed On 1/23/2018 by Amanda G

I went to Five Star Wedding Gown to have my dress altered for my wedding. I regularly go to the Five Star Cleaners on Huebner Rd., so I was already very familiar with the work they do. I had been super pleased with all of the alterations I ha...

ve had done over the years, so I thought I trusted them with my wedding dress. I was not disappointed! My dress was absolutely perfect when it was completed and was done with plenty of time to spare. I will definitely be going back there to have my dress preserved. Thank you, ladies!

Reviewed On 12/23/2017 by M T

❤👰

Reviewed On 11/14/2017 by Jillian M

This place is run by a squad of ultra-patient fairy godmothers. I changed my mind the whole time my dress was being altered. The top of my dress was sheer with heavy beading covering all of the important parts, but out of concern for a potenti...

al wardrobe malfunction, I asked them to add a lining, which I then decided I didn't like anymore and had them take it back out. I added a bustle, then didn't want a bustle, then decided I needed the buste. I also decided last minute to change dresses completely for the reception. Honestly, I was pretty irritated with myself, but if they were, it never showed for a minute. They were so sweet and understanding and accommodating from the start to the finish. Veronica in particular was great to work with. Any time I called and gave my name, she knew exactly who I was, which dress was mine, and what the status was. Maybe it's because I was such a pain, but I like to think it's because she's super attentive to each and every bride. I highly recommend them!

Reviewed On 9/21/2017 by Hannah J

I am so very impressed with the work that I had done at Five Star Wedding Gown Specialists. I called them a few months away from my wedding day and needed some last-minute alterations. I almost just let the dress be as it was, a little loosey...

-goosey, but I figured I would at least try to see if they could help me out. Marissa and Veronica were wonderful to work with and the seamstress had my dress perfectly fixed up in no time! I am so happy I decided to call and I was just thrilled they made my gown actually fit me for my big day.

Reviewed On 9/19/2017 by Chloe A

I went to Five Star Wedding Gown to have my dress clean and pressed after getting it super dirty after my bridal portraits. It came back good as new and I will be using them again in the future to have my gown preserved!

Reviewed On 9/08/2017 by Amy S

I used Five Star Wedding Gown Specialists to have my wedding gown altered for my wedding day. The train was too long. I ended wanting to shorten the sleeves. It also was a tad too big. They were able to do all of those things BEAUTIFULLY! ...

The dress was just perfect and I could not be any happier. Thank you, ladies!

Reviewed On 8/31/2017 by Andrea S

Five Star Wedding Gown is the absolute best and they know exactly what they are doing! I was so very impressed with my alterations and clean/press for my wedding day that I went back to them to have my gown preserved. I highly recommend them!

Reviewed On 8/23/2017 by Sarah Q

I utilized Five Star Wedding Gown to alter my gown significantly before my wedding. The gown that I fell in love with was a tad too big and I did not want to look like I was swimming in the gown for my wedding day. The train was also a tad to...

o long for my taste, so that needed some adjustments too. The dress came out PERFECTLY and fit like a glove for my wedding in June. I could not have been any happier with everything! Thank you ladies!

Reviewed On 8/16/2017 by knottie98b1962810bf469d

I went to Five Star Wedding Gown to get my wedding gown preserved after my wedding this past May. I wanted to be sure I could have it for my future children to see/wear if they so choose. The consultation was painless and the staff made me fe...

el right at home. I felt comfortable leaving my gown with them. You get to see your gown before they get it in the big white box, so that is awesome. When I got the call that it was all boxed up and ready to take home, I nearly cried. It was all so perfect and I am so happy I have this treasure for generations to come.

Reviewed On 8/11/2017 by knottie7a1ec8e161439dc4

I decided to go to Five Star Wedding Gown to have my dress altered as well as clean and pressed. The price was reasonable and they had it all ready to go in a short amount of time. I was treated with the utmost respect and trusted them with m...

y gown. I was super pleased with all of their services and I would recommend them to anyone!

Reviewed On 8/03/2017 by knottie7bede2cd0d303cea

Five Star Wedding Gown Specialists did a fabulous job on my gown preservation and it was a very pleasant experience. After my initial consultation, I felt super comfortable leaving my gown with them. They called me when it was time to come se...

e it to be sure it was perfect before they boxed it up! It was just beautiful. It comes in a beautiful box with your own set of white gloves too. I love all of those little details to make sure our gown stays perfect forever.

Reviewed On 7/26/2017 by knottie2c5b5edab224ea06

Hands-down THE best place to go to in San Antonio to have anything done to your gown! I couldn’t have been any more pleased with the ridiculous amount of work they did on my gown! They basically had to re-design the whole thing and it came ou...

t better than I could have ever imagined. I also had it cleaned and pressed after my bridal portraits. I will be going there to have my gown preserved next year too. Thank you, ladies, for everything!!

Response from the Vendor on 08/03/2017

Thank you for your kind words, we truly appreciate you. We wish you and your lots of love and happiness. We will be here after your wedding day to clean and preserve your beautiful gown. Thanks again, - FSWGS

Reviewed On 7/24/2017 by Alexandra S

I did my research before choosing a place to take my wedding dress to for alterations. I was willing to pay as long as they did a great job and this place was the best rated. I took my dress for alterations and at the final fitting still had a ...

large gap between my breast and dress they said they couldn't do anything more. My 90-yr old grandmother had to fix it the night before my wedding. I was disappointed they couldn't do what took her 10 minutes to fix after paying $600+ for alterations. I took my dress there again to be cleaned. They did a subpar job of cleaning and made me pay $200 prior to seeing the final result, and then requested another $300 even though the stain was not out. When I asked to speak with the owner she was out of town for 3 months and they couldn't help me. This was not the experience a bride hopes for. So now I'm out $200+ and my wedding dress because I can't justify paying the $300 when they weren't able to successfully clean my dress or provide good customer service. Please avoid this chain and take your items elsewhere.

Response from the Vendor on 07/25/2017

Thank you for your review, we value your views and opinions of our services. Positive or negative, we consider all feed back important for the growth of our company. Also, thank you for giving us a platform to clarify, recount and share your ...

situation with Five Star Wedding gown Specialists...Please let me reintroduce myself to you Ms. Sierra, I am Marissa Gonzales, Manager here at FSWGS. I feel it was important that I personally take the time to respond to your review. I have had the pleasure of assisting in your alteration fitting appointments. I was also present for the inspection of your wedding gown after the cleaning was completed. As a business manager for over a decade I find being transparent is the best service I can provide. We are 100% up front, accountable and take personal as well as professional pride in the work we provide. Each and every gown we service has an invoice you sign and are given a copy of stating the services provided and dress inspection. At no point was I under the impression you were unhappy with your gown alteration in 10/2016. It was only brought up to my attention after you were asked to pay your remaining balance on the gown on cleaning pick up 2/ 06/17. I have tried to reach out to you with no response; we then get a call from the Culebra location that if we did not meet your demands of waving your $278.88 you will be forced to write a slew of bad reviews against our company. I have to stand by our process and the exceptional work we provided you and unfortunately can not agree. Given the opportunity I would have tried to resolve any issues you may have had with alterations. Lets begin with your alterations, you did not pay “$600.00 +” for alterations you paid exactly $495.00 plus tax= $535.84. The cleaning of your gown is an entirely different type of work; you dropped your wedding gown off 11/02/2016 at Five Star Cleaners on Culebra Rd. They then send me your gown with your signed invoice and a quote that is provided to you before you sign in agreement. Your cleaning quote is $350.00 plus tax = $378.88 with every gown we ask for a deposit; you stated you were forced to pay $200.00. This is inaccurate you placed only $100 deposit on your gown cleaning. . Please feel free to contact me directly; if you feel we can resolve this matter reasonably. We want nothing more then for you to have you beautiful wedding gown . See detailed response and before and after photos on https://www.facebook.com/pg/Five-Star-Wedding-Gown-Specialists

Reviewed On 7/19/2017 by knottie8a04a885ff1c64ab

I had a wonderful experience at Five Star Wedding Gown Specialists and I wanted to be sure to share that. I went there to have my wedding gown preserved and was pretty apprehensive to leave my gown with just anyone. After my first consultatio...

n, I was feeling super confident leaving my gown with them. When it was ready a few weeks later, it was as if someone had literally taken my gown inch by inch and made it perfect. Come to find out, that is exactly what they do there! Talk about attention to detail. My gown was perfect and I am so pleased to have it preserved for my future children and grandchildren.

Reviewed On 7/15/2017 by knottie44819693f0fdf249

I highly recommend Five Star Wedding Gown Specialists for gown work of any kind. I went there to get my dress altered after I first bought it. I went back there after I finished my bridal portraits to get it cleaned and pressed and then I wen...

t back for a third time to have my gown preserved. They should call it the “Five Star Wedding Gown Trifecta.” I make sure to tell anyone who gets engaged to go there so that they know since someone told me when I became engaged. Their work is top-notch!

Reviewed On 7/14/2017 by knottie87fc97d0c69c7bb4

I took my dress to Five Star Wedding Gown to see if they would be able to preserve my wedding gown that had a run-in with red wine. I thought if anyone would be able to get it out, it would be them and figured it would be worth a shot to see i...

f they could. Marissa was the one who did my consultation. She was friendly and easy to get along with. She explained how the process worked and what to expect. I felt perfectly comfortable leaving my dress there. A few weeks later, I received a call to come and see my dress before they boxed it up. When I got there, I could not believe my eyes! The red wine stain was gone. GONE! As in, I couldn’t see even the tiniest trace of it where it had been on the dress. I was beyond thrilled with the work they did on my dress and I would recommend their work for anyone!

Reviewed On 7/10/2017 by knottiec366bebd01fdd31f

Nearly all of my wedding party needed alterations for their gowns. I needed alterations as well and I was already planning on having it cleaned and pressed after my bridal portraits, since I took the photos outdoors in Gruene and knew it would...

be getting super dirty as a result. So my bridesmaids and I headed to Five Star Wedding Gown for Phase 1: alterations. The ladies there were so very helpful and made the entire process a breeze. Phase 1 was a success and we got our dresses back quickly and all were perfect. Phase 2: cleaning and pressing was definitely a necessity after getting my portraits done and took it in the very next day to have that done. Phase 2 was completed perfectly as well and my dress was good as gold when they were done. I am so very pleased with my experience with Five Star Wedding Gown that I will be going back to get my gown preserved as well for a Phase 3. Thank you so much, ladies!

Reviewed On 7/10/2017 by knottie44013966f25b32e8

I went to Five Star Wedding Gown Specialists to have my grandmother’s wedding gown restored and preserved. We didn’t even know that she still had it, but found it when we helped her move. It was in an old trunk and well-worn and a nice yellow...

-ish color. I wasn’t quite sure if they would be able to help out her gown, but I had seen some of the work they had previously done on their social media, so I thought we would just give it a shot. Marissa inspected it and assured me they had not only seen way worse, but that they were up to the challenge to get it back to what it once looked like. And that, they did. They are definitely miracle-workers! The dress looked EXACTLY like it had in my grandma’s wedding pictures! And my grandma was over-the-moon happy with how beautifully it came out. I am sure it brought back some of the fondest memories for her. Thank you, ladies, for the beautiful work you did! My family and I are beyond thrilled.

Reviewed On 7/08/2017 by knottiec2aabdc306557265

My best friend went to Five Star Wedding Gown to have her gown preserved and she had so many good things to say, so I ventured there to have my wedding gown preserved as well after I got married in March. The staff were friendly and helpful an...

d made me feel comfortable leaving my gown with them. Just a few weeks later, it was done! I got to see it before they boxed it up and I nearly cried it was so perfect! I love, love, love it, just as I thought I would. I will cherish the memories for the rest of my life and I am so thankful they helped me to preserve that precious memory too.

Reviewed On 7/08/2017 by knottie09b3fb816c6a5513

When I went to get my bridal portraits taken, I had no idea that my dress would get as dirty as it did. Instead of freaking out, I took it to Five Star Wedding Gown Specialists to get it cleaned and pressed before my wedding day. It didn’t ta...

ke very long to get back to its beautiful original condition and it was back to being the most perfect gown for my big day. I will be back in the future!

Reviewed On 7/07/2017 by knottie7c0217be6c6d31f5

I went to Five Star Wedding Gown Specialists to have my gown preserved in the hopes of passing it on to future generations. It was seriously the best thing that I ever did for myself. Once it was completed, my dress was as stunning as the day...

that I tried it on and bought it. I have no idea how they do what they do, but they somehow made it perfect once again. I get it out every so often to just see it. Thank you for the wonderful work that you do!