We used Fleet to reserve a 24 passenger van for our rehearsal, 2 12-person vans for our wedding, and 2 55-person buses for our wedding guests. The booking and sales process was ver...y easy. While the prices were expensive, they did seem to be more reasonable than several of the other places we looked into.
Our experience with the smaller vans was good - they arrived early/ on time and went right to the destination. Unfortunately, our experience with the larger buses was disappointing. While they arrived on time and went right to the venue (although one had a broken air conditioner), upon arriving at the venue, the drivers said they would not be able to turn around in the parking lot after dark. This meant that after doing a shuttle run an hour before the wedding ended, that bus would not be returning to take more guests back as previously arranged. This was incredibly frustrating and confusing the day of our wedding. First, every seat would be filled, which left us scrambling to come up with a solution in the moment (there were no larger buses available). Instead, Fleet sent a smaller van to do a few shuttle runs, which ultimately got everyone back but the wedding party was left at the venue about 45 minutes longer than planned. Second, we booked Fleet because they had been to Woodlawn "many times" before. It's confusing that the booking agents weren't aware of their driver's restriction at a venue they travel to frequently when making the shuttle arrangements.
I appreciated Fleet's willingness to find a solution in the moment, but the whole situation seemed fairly avoidable. Also, I was surprised to see most of our drivers using Google maps on their hand-held phones for navigation. While I was pleased they were using a real-time traffic app (rather than built-in navigation or no GPS navigation), I was surprised there wasn't a dashboard mount or a more integrated GPS system.
I would still recommend looking into Fleet for their large selection, ease of booking process, and reasonable rates. However, I would make sure to ask a lot of questions, over-communicate, and find out about back-up plan options if something goes wrong.