Flowers By Van Brunt

edding flowers, there was no question that we would go with them. I should have checked more reviews beforehand and followed my gut. During the two appointments I had with Frank (one with my mother in law and husband and one just on my own with him), I was treated as an inconvenience and as if my business was not wanted. Frank measured my head for a bridal flower crown only to have measured the wrong part of my head, so I had him do it again. On the day of my wedding, the flower crown was outrageously big (big as in style; not a bridal flower crown-it looked like something for a little girl) and it was still too small for my head. The sad part is, I had a plan B because I had a feeling it wouldn’t be what I envisioned seeing as Frank didn’t ask any questions about what I was wanting. My bridal bouquet, while lovely, had flowers falling out of it by the time we were doing our exit from the ceremony. These issues were nicely brought to Frank’s attention after the fact with no offers of a refund or making things right. My husband’s family has gone to you for years and we hand over hundreds of dollars for a few basic bouquets and bouts and you can’t offer any sort of resolution? Many of these issues could have been avoided if a) Frank actually took the time to ask us about our vision, show us some photos/samples of our wedding flowers and b) if he put quality/care into customer service and his product in general. From my point of view, it seems he exploited the fact that he has a long-standing business relationship with my in-laws and assumes their loyalty will blind them to poor treatment/quality. Even they agree the quality of Van Brunt’s work is just “okay” for the price. While Frank and his team produced lovely flowers, there were some clear issues that cannot be overlooked. I will not be returning my business to Van Brunt’s if only for the fact that he made me uncomfortable and unable to communicate my preferences/needs.