THEY TRACKED ME DOWN AND CALLED MY JOB OFF OF THE 1 STAR REVIEW I GAVE THEM ON GOOGLE. THEY SAID I WAS SPREADING HATE SPEECH ABOUT THEIR BUSINESS. THE REVIEW IS POSTED BELOW. Absol...utely terrible.
The most TERRIBLE experience that I can’t even sleep at night because I’m so stressed. I had my appointment back in March 2021. I was my heaviest and told them I’d be losing weight with my doctor, not on my free will because of health issues. During the appointment, the owner was bringing dresses that wasn’t what I explained at all. I had to go through the dresses myself to find 2 that I loved. One I fell in love with on the hanger was discontinued, the other was my second choice. I got the dress that day and tried on a size 16, which didn’t zip all the way. She owner took my measurements and told me she would size up but I said I’m losing weight and my wedding isn’t until October 2022. I felt extremely rushed through my whole appointment, I didn’t get the champagne toast, and she gave me my whole total at checkout when their policy is 65% down. Fast forward to September 2021. I’m 25 pounds down and my dress is in. I also work at a bridal shop and know that when a bride tells me she’s losing weight, we do size down. I call the shop and they tell me “we agree on size when you first order, we do not reorder sizes, that’s our policy.” NO ONE told me this the day I bought my dress. When I tried my dress on, the waist fit but my boob area is extremely big. I also said I’d pay the remaining balance a few days later (when I get paid) and after trying my dress on, the owner tells me about my remaining balance, even when I said I’d come back to pick up and pay a couple days later. I felt the whole time they wanted to prove me wrong about the size, I felt humiliated. It’s been 4 months since I picked up my dress and I’m still upset and it’s something that keeps me up at night being 9 months away from my wedding. Now I’m going to have to pay for alterations to make it a completely different size and possibly pay close to the amount I paid for my wedding dress in alterations. I work in a bridal shop and from my terrible experience, I make sure that each bride I work with never feels the way I felt.