Four Points by Sheraton Fairview Heights

u would get it and the cost was of the utmost service. They were accommodating to special needs for guests whether it be a vegetarian meal to offering a room right off the hall for the more senior adults to sit during cocktail hour. The food tasting event was more than I expected. We were sat in a small room that was made up to reflect how tables would look at the reception. In addition the spread of food that they wanted us to taste to determine our menu was unbelievable and delicious. It made it very difficult to decide what we wanted to serve to our guests because the choices were so good. The day of the wedding the staff worked diligently to make the evening flawless.

l of our questions were addressed promptly & even became our personal concierge on the day of our reception. We can't thank them enough for making our big day so special!

credibly frustrating experience, but definitely worked out in the end. We worked with Kayla for the last couple months of our engagement. She was amazing. She was attentive and responsive. She was as flexible as she could be for us. We were nervous about having a plated meal, and the chef and Kayla did everything to ease our fears and make sure the food was incredible, and on our wedding day, it definitely was. We have heard nothing but compliments on the food and atmosphere of our wedding this past weekend. Even our vendors were impressed with the coordination of everything for such an incredibly large wedding. We could not have been happier with the end result, and even through the frustrations of change, we would choose the Four Points again in a heartbeat!

rything was taken care of leading up to and during our entire wedding weekend. The hotel was able to meet all of the bridal party's needs to get ready. The reception staff were prompt with service and the food was delicious! Having our reception at the same location of our guest accommodations was so convenient. We received many compliments on our reception from family and friends. We highly recommend Four Points by Sheraton in Fairview Heights for your big day!

ts planner that made us feel very comfortable from the get-go. About a month after signing our contract to have our reception at this venue, we emailed The Four Points to schedule our meal tasting/selection and got a delayed response from their new events coordinator. We scheduled our tasting and then problems started... We were contracted to have a block of rooms--which we were responsible for booking 80% of or we would be responsible for the lost income to the hotel. Even though we had been contracted for over a month, the hotel still hadn't set up our block of rooms. So the relatives who had already called to make reservations were placed under a different block of rooms and had to call again to be moved to our block. We were told there was an event coordination intern who would be coordinating our event. We were told in April and since our wedding wasn't until October, I felt comfortable with that since she would have many other weddings to practice on before she had to execute on ours. The intern was the one to put our block of rooms together. As the deadline for the block of rooms came closer, we started reminding our guests that they needed to make room reservations in order to get the negotiated rate. Our best man and his wife called to make a reservation and they were told there was only one room left. When I ran the report, we only had four of the 30 rooms in our blocked booked. They were also told that the negotiated rate was for the day of our event. Our contract had negotiated rates for Friday, Saturday and Sunday night. So not only were they putting our guests in the wrong block of rooms, they were not following the contract we had signed with them. It took us a call to Sheraton's customer service, the hotel's general manager, and our event coordinator and 2 full business days before things were straightened out. They then gave us all the guests with reservations at the hotel for our event weekend to make sure that all of our guests were in our block--which I'm pretty sure violates some kind of privacy law. Two weeks before our event, we met with the event coordinator--the intern who had now been hired full time by the hotel--and she had forgotten many of the details we had picked out and gone over at our tasting, so we had to go through all of it all over again. She also talked very loudly, often over my husband and I, and didn't listen very well to what we wanted, so we had to go over things a second time. The day before our event, we took all of our decorations and explained where everything was supposed to go. The day of the event, the room looked wonderful, but the small details--the ones that we had discussed both at tasting and at our meeting 2 weeks before the event--weren't what we asked for. We had a mailbox for cards at the gift table which was right next to an open door. We asked that the mailbox be moved, and the event staff refused to move it. Our head waiter was very polite and on top of all the service details. The event coordinator--someone different than who we had worked with up to the wedding--was wearing grey sweat pant/leggings and a shirt that opened in the back with no sleeves. She was dressed very inappropriately and had a little bit of a mouth on her. Overall, the night and event worked out.

lped on our special day, were so friendly and helpful to us and our guests needs. I have continued to praise about how great the Four Points was to have on our day! I want to thank everyone at the Four Points for all the hard work they have done for us!! THANK YOU!!!!!

ception in the ballroom was everything we hoped for and every detail was executed flawlessly. The food is top-notch and the staff is very personable. Our guests enjoyed their stay at the hotel and it was great to have enough hotel rooms for everyone. We would definitely recommend the Four Points Fairview Heights!

was so good I want to go back just for dinner as if it was a restaurant and not a hotel/entertainment hall. Will recommend this place to anyone. I had a work function here years before our wedding and the food was just as good and the service was just as great. That is the main reason why we went here for our reception.