Four Seasons Hotel St. Louis

When we toured we fell in love with Kristen, the event coordinator. She was extremely organized and well spoken. After we confirmed our date, we got passed on to someone else who was fine but not Kristen. Kristen was amazing from the start but then we didn’t hear from her after about a month post signing the contract. Thank god we had a wedding planner to keep the hotel on track. This is the most unprofessionally run hotel I have ever come across. They refused to set up my wedding in a reasonable amount of time due to “chance of rain” even though the wedding day coordinator through the hotel assured me they would set up rain or shine because the chance of rain was so low. The stage was set up totally incorrectly and again my wedding planner had to come to the rescue and tell them to rework the stage. My wedding started late. We told the hotel to set up for 205 people, they set up for 250 for the ceremony, so there were a ton of open seats. The ushers for my wedding couldn’t guide people to fill the seats front to back like we told the planner/ four seasons staff because the set up was so late and people arrived and were waiting for the set up team to finish. It was incredibly unprofessional. This luxury hotel was the most un-luxurious event I have ever been apart of. That was all the day of, the prep for the wedding was terrible too. When we arrived with our decor, the drop off spot staff refused to help with the decor though the event staff assured us they would guide us and help us take the decor to the storage room. They market the venue as being a hands off wedding venue and no need for any wedding planners because they take care of you on the day of the event. Then, after we signed a contract, they later suggested hiring a wedding planner for the day off coordination. Again, thank goodness I decided to hire an outside wedding planner. If the servers and decor outside vendors provided weren’t so great at the reception I would have more to say. The chairs for the ballroom are also so ugly and the event staff even admits it, that again, we would have had to rent chairs to make this “luxury hotel” look luxury. Which again, this “hands off venue” had another thing to add onto the price to make it more hands ON. We paid so much for luxury wedding service and this venue was the furthest thing from luxury service. The hotel is stunning but the staff seriously needs to get it together. Lastly, the food at the tasting and the food at the event was different. This seems small but the chicken at the event was different than the chicken breast at the tasting two months prior. Why change?

Our experience overall at the Four Seasons was wonderful. It is a beautiful space and they provide almost of the amenities you could need. They were very accommodating to our dietary needs, which is why we ultimately booked them for our large wedding. Kristen, the sales manager, was amazing when we toured the venue, but we did have some difficulties with our event coordinator. We saw her once during the day of the wedding, and multiple things did not end up going as planned (lights were incorrect, dessert was served too early, hors d'oeuvres not adequately passed, etc.) None of this ruined our wedding, but given the cost of the venue and the amount of money spent, it was disappointing to see.

We had an absolutely stunning and flawless wedding ceremony and reception experience at The Four Seasons Hotel in St. Louis. Our guests are still raving about the smoothness of the evening from the execution of the order of events to the food. Kristen did a great job communicating throughout our wedding journey, and whenever a discrepancy occurred, she’d always be willing to work with us. The only reason I am giving 4 stars is because our guests were definitely inconvenienced by a few things that I wouldn’t expect at such a luxurious hotel that prides itself on guest satisfaction and experience. On the Friday before the wedding, I’d say over 50 % of our guests were not able to check in until 6pm or after because the rooms were not ready. We had a rehearsal dinner at 6:30pm, so that was stressful for all of our out of town guests. The room service was also incredibly slow to non-existent. We also paid for immediate families’ rooms months in advance, but they were all charged the same room amounts that were already paid for. We received several phone calls the day after our wedding from unhappy friends and family members who’s cards were incorrectly charged- meaning that the hotel double charged for the rooms. That was very embarrassing for us. I really, really wanted to give a 5 star review, however the things that did go wrong were major and could not be overlooked. The hotel did rectify all of the inconveniences experienced by our guests, my husband and myself. If you’re looking for an elegant wedding experience book here, just be cognizant of staffing issues and other internal things that may still be affected by the pandemic that a lot of hotels are experiencing still.

Four Seasons Hotel did an absolutely unbelievable job with our entire wedding weekend & engagement. The venue is stunning, the food is some of the best food we have ever had (guests agreed), and the service was wonderful. Specifically Kristen Swidrak, the event coordinator at Four Seasons, helped us make every decision from small to large. She answered multiple emails with a long list of questions for our entire 18 month engagement. She executed all of our plans beautifully and made our wedding a dream come true. She met with and coordinated all our wedding vendors without our prompt, ran our rehearsal, and gave us her personal cell phone number the weekend of the wedding in case we needed anything. Four Seasons was not only beautiful, but it was efficient for the people planning the wedding & the wedding guests. You have a one stop shop for the food, alcohol, pastry chef, tables, linens, and day of coordinator. If you chose to not use Four Seasons house items, you can bring your own in - but it was so nice to only have to go to one meeting for all of these items. You don’t have to be emailing a ton of vendors because it is all through the same venue. For guests, once they arrive they don’t have to leave the venue if they don’t want to. There are great restaurants, room service, relaxing pool & spa, and more. If you even need a babysitter to stay in the hotel for kids during the wedding reception, they can help you find one! This made our process stress free. We can’t thank Four Seasons enough for their wonderful service & the beautiful wedding they hosted for us.