Four Seasons Resort Hualalai at Historic Ka'upulehu

1. Overcharged $11k+ during the deposits process.  We spent hours going through their accounting and pointed out the error, we were told we were incorrect. It took five emails to have them recognize the error and not continue to tell us we were in the wrong. 2. Construction disclosed the day our deposit went through. We were guaranteed it would be an issue. There was noise and multiple large machines were driving by 6 of the 10 days. We stayed in two different rooms (pre wedding and then honeymoon suite) One of the mornings started at 7:27am. 3. My sister (who was billed to the master account and shares the same last name) called to book a room and was charged separately even though her name was one the excel spreadsheet that the room reservations team had. After explaining this mistake months before the wedding and being assured it wouldn't happen again, we learned that happened to another guest. We paid for their room in full. They paid for their room in full. Had we not compared notes and caught it, then had to fight to prove we both paid, we’d never been refunded. We were also told those guests couldn’t check in until noon Saturday even though we paid for Friday night so they could check in early.  4.  It took 22 days for them to contact photographer and videographer to lock down dates (we ended up contacting most our vendors for them to save our dates after another bride gave us the heads up that it was normal). 5. Wrong appetizer6. Wrong display cake flavor 7. Wrong chairs as we had discussed them not being foldable so I didn’t smash my finger. I found out they were wrong when I smashed my finger assuming they weren’t foldable. We were refunded $680 for those. Only because I went up during the wedding to ask why my finger was smashed and red in chairs we’d specifically asked not be there.  8. Wrong charger plates. Dark, not light as our wedding was all light colors. Refunded $189. A band was playing 100 yards from our reception which we weren't told about. It was discussed we'd have our own music and would have happily not planned for that had we known there'd be competing music.10. The bar was opened before the ceremony even though we asked for it not to on several occasions, including the day of the wedding reminding them we didn’t want alcohol served before the ceremony. That bill turned out to be insane. 11. Custom designed fans for the rehearsal dinner not set out and forgotten about 12. They lost my custom bridal hanger. After professional photos were done, they found it in the exact location I said it would be.  13. We were told we'd have the final bill 'contractually two days after.' We hadn't received it by Tuesday, so we asked for it. We received it at 5:01pm on Friday night (6 days post event) and the credit card charged in full almost immediately.14. The bar was opened before the ceremony even though we asked for it not to on several occasions, including the day of the wedding reminding them we didn’t want alcohol served before the ceremony. 15. We were told open bottles of wine could be taken after events since we were charged for any open. Yet we were also charged for an UNopened bottle that we never used and left unopened in the room to be returned.  Countless other issues. For a $150K+ wedding we were refunded $698 in total for a nightmare wedding.