Frame The Moment Photobooth

Terrible Customer Service, Unprofessional Attendant, did NOT vet wedding venue. I booked Frame The Moment photo booth in September 2015. I selected this vendor because they were affordable and located in Pembroke Pines which was close to my wedding venue in Davie. I lived in NY, and visited FL twice prior to my wedding and arrived 1 week earlier. Michelle was responsive for the most part, however she was never available to meet given that she was 'out of town'. I mentioned to Michelle my wedding was outdoors and described the venue, she noted that she needed to be in a covered location. I encouraged her to go to the venue and do a walk through with the owner even though I will not be in FL. On Mar 14, I followed again encouraging her to visit the venue but they never did. The Wednesday before my wedding my wedding coordinator notified all vendors that there's inclement weather in place so we need to do a plan B. The photobooth team never visited the venue until the day of my wedding and that's when things went downhill. FTM refused to setup because they determined the location wasn't sufficient and didn't want to damage the equipment. This is understandable, so the venue owner and my wedding coordinator did their very best to accommodate FTM but they did not approve of the alternatives. They tried to accommodate by changing the time. Luckily, the thunderstorms never came. So FTM had to provide their service. Once they did, it was AVERAGE, here's why: 1) Photobooth was available for 3 hours but guests weren't aware and the attendant could have been proactive to notify the wedding coordinator or even my maid of honor to maximize usage. 2) At midnight, the attendant stopped despite there were 6 people in the line including my mother, sisters and father-in-law. He told them the photobooth is closed. Talk about TERRIBLE customer service and especially to bride and groom's family! My guests also gave me feedback the attendant was rude when folks were trying to select their props. 3) Photobook received was not with my color scheme. But I did get a refund. The lack of due diligence by not vetting the venue during the 6 months prior to my wedding and terrible service to my family and guests was unjustified and inexcusable. I do not recommend this vendor.