Francesca's Bridal

eaningful it was. From setting up my appointment to having Francesca herself have a hand in my choice, every single person I encountered was warm and professional. And it was fun! I am so thankful, and I can't wait to wear my dress!

er, and rarely get too dressed up or treat myself to fancy things. Francesca made me feel totally comfortable and helped me get in the spirit and celebrate! I tried on a total of only 5 dresses and ended up back in the second dress Francesca picked out! I did not have the immediate "this is the dress" moment...and I don't think I'm the kind of person that would. Francesca must have seen my wheels turning and jumped right in to help me think it through. She clearly knows her stuff and her brides :) I absolutely LOVE my dress - it combines all my favorite pieces of the dresses I've tired on. I visited Francesca's after 3-4 other dress stores- I was overwhelmed and hesitant to try on any more dresses. I had the honor of working with Francesca herself - and am so grateful for her experience, patience, and confidence. I am not a shopper, and rarely get too dressed up or treat myself to fancy things. Francesca made me feel totally comfortable and helped me get in the spirit and celebrate! I tried on a total of only 5 dresses and ended up back in the second dress Francesca picked out! I did not have the immediate "this is the dress" moment...and I don't think I'm the kind of person that would. Francesca must have seen my wheels turning and jumped right in to help me think it through. I had three fittings total. The team was helpful in figuring out where to bring in, hem, etc. They work quick, and know what they are doing. We had the best wedding day - feeling so beautiful in my dress definitely helped. It fit perfectly, and looked so beautiful in our garden setting. I LOVE my dress and am sad I don't get more occasions to wear it :)

dget. I was a lucky one and she found my dream dress that day! Since finding my dress, Dominique and the entire staff have been so wonderful. They have kept in touch with my wedding planning process and have reached out with opportunities for events for mother of the bride dresses. Not only is this company professional, but they truly care about their brides. I cannot say enough wonderful things about them!

t one of the sales associates be there with the seamstress as well since they obviously know wedding dresses better than I do - that's the only reason I took off a star. When Francesca or Kara are there, you have nothing to worry about!

enjoyable one but a journey that she would personally see through till we stepped in the limousine. And that is exactly what she did – making every single visit fun and enjoyable, finding the perfect hair accessories, custom designing a veil, overseeing each and every fitting, personally delivering and laying out our garments the day before and assuring us that there wouldn’t be any wardrobe malfunctions on the big day but if there was, she was just a short drive away and would be there in a jiffy. My MOB gown was ordered during a trunk show six months before the wedding. It was the first venue we visited and the second dress I tried on. I felt like a million dollars walking out of that salon knowing that in fifteen minutes my dress search was over. When it was time for fittings, I feel like they spent as much time on me as they did on the bride – tweaking here and there to make sure that the fit was as perfect as could be. I will never forget how I felt when I slipped into my dress on the big day not to mention how beautiful and happy my daughter was in her Francesca Bridal gown and veil. The princess bride and her queen mother! – thanks to Francesca, Cara, Tori, Elle, Sandra and Gana. We are forever grateful and we will be back! xo

comes in. After our first appt, I knew she would make me look good on my wedding day because she'd make sure that tailoring was impeccable, that the correct undergarments were worn, that the bustle worked for my rear, and that ultimately, I got a dress that worked for me, which can be easier said than done. It's hard to put into words, but it was very clear to me that selling a dress was not Francesca's first goal, and just like that, she had my trust. The only wrench in this blissful account? I, picky as ever, didn't love any of the dresses that I saw at the boutique that first day. I tried a few on, kept an open mind, but nothing left me feeling like it should be the most important dress of my life. I was stuck. I knew I wanted to work with Francesca over the next few months, but I also knew I wanted a dress I felt excited about. What I didn't realize was that she is getting in new stock all the time. It's a very small but very steady trickle. Francesca told me what she had coming down the pipeline that she thought would interest me, and we set up another appointment. It turns out the dress I ultimately got was one of those shipments though it took me a long time to decide. She was incredibly patient with me and never held a timeline over my head that I was x amount of time out from our date. One of the things I most appreciated about her calm and cool demeanor was that since she knew me and my intent at that point, she'd allow me to shop in without an appointment just to go through her racks one by one to revisit my B-list and to check for new things. This did a lot for my own peace of mind. This is why I kept circling back to Francesca's after visiting multiple shops in the Balt & Wash areas. I could go on and on about specific examples of the time and personal dedication I received from Francesca's but one little above and beyond example I've thought of multiple times since the big day really highlights the custom experience you get at Francesca's should you become a customer. My pregnant bridesmaid came in to learn how to bustle my dress just over a week before the big day. My wedding coordinator insisted that I get written instructions or a diagram just in case. My bustle was not a simple pull-it-out and button-it-on. It wasn't typical at all. When my dress and veil were delivered to my mom's house, so too was a step-by-step diagram complete with an actual photograph with each step. Handmade? Yes. Time-consuming? I'm sure. Effective and stress-reducing? Most definitely. And of course, things did not go as smoothly as they did in the boutique , and that diagram came to the rescue. After also being so pleasantly surprised with our experience, my mom didn't hesitate to get her own MOB dress from Francesca's other boutique, the Atelier. My very particular sister also ended up getting her gown there too. Just like working with Kara and Francesca, hearing about them working with Tori at the Atelier was another no-pressure, relaxed, but highly professional experience. Now, I'm looking forward to my sister getting married just so I can have the excuse to interact with this family and fabulous group of professionals again. They are true gems in this area, and Baltimore is lucky to have them.

have unique gowns for different body types. When you walk down the aisle- people will be in awe! I bought my dress here and my groomsmen even obtained their tuxs at this location. Kara is always available whenever you call. I just completed my fitting today and I am in awe with my Eddy K gown. They helped me select it, gave recommendations on shoes and I even purchased my hair attire here. I can't wait the big day and I thank you ( Francsaca) for making this a memorable stressless process!

Thank you Francesca and team!

e staff was helpful throughout the process and I highly recommend them to any bride that is looking for their perfect wedding dress!

a week) made the dress absolutely perfect! There is no chance a better team or shop exists.

so glad that she pulled things that I would not have because in the end she was the one who found my dress.

ing me dresses that could be provided in the required timeline. Francesca listened carefully to what i was looking for in a wedding dress, but also gently encouraged me to try other options just to be sure. I left that day, trying to decide between two dresses. I then went to another bridal salon the next day, and the experience was totally impersonal and the dresses seemed cheap and dirty. Total opposite from my experience at Francescas. I promptly made my appointment to go back the next day and order the dress that I could not stop thinking of from the day before. Kara and Francesca were able to help me put the whole outfit together with a beautiful veil and belt. I would definitely recommend visiting this salon.

e me honest opinions on how each look. While I ultimately did not find the perfect dress at the store, I highly recommend Francesca's. Thank you again.

ever felt pressed into things I wasn't comfortable in. Alterations have been great as well. Definitely recommend this salon!

l gown would be. The dress came in and the alteration process began. Her seamstress does an amazing job and worked with Lindsay to find the perfect fit. They also made adjustments to the train putting in hooks so it can be removed after the ceremony. The salon is beautiful and most of all calm. It feels like you are a guest in someone's home and not part of a bridal gown mill. I highly recommend Francesca's as the place to find your perfect gown and have a wonderful and memorable experience.

SO grateful to have decided to make an appointment at Francesca's. The staff is patient, knowledgable, and was receptive to my vision. Kara helped me find the most beautiful dress for my wedding. I never felt pressured into committing to anything before I was ready. I couldn't have asked for a more pleasant wedding dress experience. I'd highly recommend this shop to all brides! They treat their customers like family and it's been a pleasure working with the entire team.

find the right one. I went to another popular salon in the Baltimore area and did NOT have a good experience at all - it was clear that they only cared about me if I was going to spend a lot of money. Francesca was amazing and even allowed me to hold on to a dress at sale price for a few extra days so my mom could come from out of town to see it on me first! I'm so happy to have gone there and found my dress!

found the one. She made me feel so comfortable and never once did I feel pressured. Additionally, Francesca's was so accommodating. I live in London bought my dress in December and did not see the dress again until two weeks before my wedding day and I was not stressed at all. I had four alterations in two weeks as I had lost weight and Francesca's team made me feel comfortable and my dress was exactly as I wanted it to be. They are all wonder women. Francesca was also able to find the perfect earrings to match the beaded design on the back of the dress. I would highly recommend Francesca's Bridal if you are looking for a relaxing, fun, special wedding dress experience.

s greeted by the lovest group of women who made me feel- well..."like a bride to be". The dress selection was amazing. The people were spectacular. And my feeling of being discouraged quickly went away. Of course I tried on a bunch of dresses- they were all so beautiful. These wonderful women helped encourage me and made me feel special. They listened to my thoughts, concerns and desires for a gown. And they really took thoughtful time while helping me pick a dress. I never felt rushed or pushed to make a purchase (like I did at some other stores). Even after I bought my dream dress, the follow up customer service was incredible. I didn't feel like just another client. And they were fantastic all the way up to the wedding day with tailoring, shoe ideas and any question I had. These women are not only knowledgeable about dresses- It was the perfect place to go for this first time nervous bride. I can't recommend Francesca's more.

now about trunk sales for the veil and jewelry. My mom and I had so much fun. My mom also purchased her rehearsal dinner dress and mother of the bride gown from them. Their seamstress also does a fabulous job with alterations. Thank you ladies!

o get a response about questions. Staff would be unaware of conversations I had had with other staff. Worst, they order the wrong size dress. When my dress came in one month before the wedding, it was a whole inch too small, despite the fact my measurements were essentially the same. $600 later in alteration fees everything was "perfect". I would not go back to this salon

me March, I get a call that everything is in except my jacket because when it arrived it didn’t match as far as color. I really didn’t think much of it and figured they were expediting a new one, of the same item, in the bright white. April comes, I come in for my first fitting, still no jacket. At that point, I was told the jacket is here but it’s in pieces and not to worry, the seamstress will have it for my next fitting. Next fitting comes and goes, still no jacket. At the third fitting, they bring out a piece of tulle with god-awful lace attached to it. Instead of ordering my jacket, they were trying to rush and make me something that was nothing like what I ordered. My mom and I were furious. Where was my $500 jacket? What’s been going on since September? Why is the girl I gave my money to and signed the contract with, saying “I didn’t place the order, someone else did”? Extremely unprofessional. This was the Thursday before my wedding. The girl came out and said “we’re going to eat the cost of overnighting a new jacket for you and it will be in Monday”. At this point, our hands are tied and we said ok since there was no other option. Now we are up to the week of my wedding, which was on a Friday. Tuesday, I get a call that I need to go to their Greenspring store at 6pm, mind you, we’ve been dealing with the Fullerton location the whole time, as we live close by. Once there, the receptionist who knows nothing if a jacket is in or not greets us. We’re waiting for Francesca herself to arrive, who clearly thinks her time is more important than ours, as we waited 30 minutes. Thirty minutes later her and her daughter come in to the shop with a UPS box. The open it and what they pulled out couldn’t have been anything further from what I ordered. It was a turtleneck top, which made my neck turn red immediately, and was completely transparent. Francesca was trying to tell me all the wonderful things they can do to this jacket to make it “perfect” for me; but at that point, we had just had it. It was awful and who knows what they would have done would have been any better. My mom and I just told her to take it back and we were refunded our money. The money wasn’t the issue as we wanted to have a jacket in church per tradition. The biggest issue I have with this place is their customer service and lack of communication. They’re basically the middle man between us brides and the dress companies. The fact that I was told nothing from September until the week before my wedding that this jacket – their excuse “didn’t come in bright white” – was ridiculous. And the excuse that something doesn’t come in bright white is beyond me when you’re talking about bridal accessories. As wonderful of an experience I had picking out my dress, it was ruined ten times over with their customer service, talking down to us, and the flat out lies. If you find a dress in this salon, go elsewhere. Don’t put yourself through what I had to be put through. Them “making it right” by issuing a refund for the jacket only, is nothing in comparison to having the vision of you walking down the aisle ruined because you didn’t get what you paid for.

she is amazing at helping you find your dress. She encouraged me to go out of my comfort zone, and I ended up loving (and buying) the dress she suggested. She even gave champagne to my sister, mom, and me when we purchased the dress! She made every step of the wedding dress process amazing and special. I went two a few other stores in the area and they did not have the expertise nor the kindness that Francesca provided. Definitely check out her store!!

back slightly the day of because we were at another appointment...we were told no, had to keep the original time so we did and rushed over to them. When we walked in, we noticed there was a limited selection of gowns, and only 1 other person in the store. Our associate told us there were limited sizes and as we looked around, and my friend, who is a size 14, could only try on one dress. Our appointment was 20 minutes, and a TOTAL waste of time. It had nothing to do with cost, but everything to do with inventory and feeling like the store was putting on the impression of a boutique with the rough edges clearly visible if you looked close enough. We went right back to the other actual Boutique and bought my friend's dress. I will never recommend this place to anyone. Now I know why you need a deposit, if you actual knew what you were getting into....you'd never get out of your car to go in.

no intention of purchasing that day. They were still very kind and attentive. I was treated the same way I was when I returned with my Mom ready to make a purchase. The whole boutique is designed to make you feel special and alone. There are two pedestals, each in their own corner facing away from each other. And the chairs for your party to sit in are so comfortable. I love their set up so much more than the stores that have all the pedestals next to each other. The staff was helpful, and encouraging. If I didn't like a dress, they didn't make me stay in it. It was very much set to my own pace. This is a great local business to support. Their top priority is making you happy. They are so kind, helpful, and professional. They will definitely help you find the dress that makes you feel special and perfect for your wedding day.

mine had recommended her from her daughter's search for a dress! I was not disappointed, Francesca is a wonderful professional who knows what she is doing. She listened and looked around her inventory to find a dress that our daughter would like and after trying on several dresses we found the one! Francesca gets you glasses of champagne and celebrates your big decision! You take pictures and feel like the entire team is there to support you. That support continues right through to when the dress comes in and go can go in to try it on! You are still treated so well it is hard to explain. Then the next appointment is for you to meet the seamstress Maria, who looks and makes adjustments as needed! When you come into pick up the dress they carefully explain how to take care of it till the big day! I would highly recommend that you visit Francesca's Bridal for your wedding dress, her team is there to help you find the look you are after! You will have no regrets!!!

itting! Couldn't have asked for a better wedding dress experience. Fabulous store, wonderful staff. I couldn't have been happier with my wedding dress!

I would normally try on. Francheasca's also has great relationships with the designers they sell and are able to get some designs tweaked so everything is exactly how you want it to look! Nothing but the best things to say about this experience!

felt like I was visiting with old friends. I highly recommend Francesca's Bridal!

rancesca's I was exited again. The store is so cute and the entire staff went out of their way to be helpful and friendly. I met with Kara, told her a bit about what I was looking for, and she picked out the perfect dress! The best part about working with Kara is she knows everything about what can be done with alterations and would actually pin the dress (not just clip it) so that it was tailored to my body. Kara and the rest of the staff were great about my request to lengthen the train, while also keeping in mind my budget, and no one ever pushing me to make a decision. They also have a great selection of bridesmaid dresses! There's no reason to go elsewhere.

lp with all of the little details including shoes, jewelry etc really makes your final "look" amazing. I bought several wedding dresses there since I had multiple events - Each one was fabulous, but more importantly the service and the follow through BOTH before and after the sale, and up until the wedding day, AND after is top notch, concierge level service. I can't say enough about Francesca's Bridal shop - except Go there!

area before finding the perfect gown. I happened to be in Baltimore and stumbled upon Francesca's and found the largest selection of beautiful gowns I had ever seen. There is truly a perfect dress for every style bride in this salon. While I wanted to try on every gown in the store I was drawn to the Juliett gown by Enzoani....and it was PERFECT!!!! Every member of the staff was friendly and accommodating and Kara is a jewel. This family owned business really goes above and beyond to make each customer feel special and I was no different. The alterations experience was amazing and by the end I looked like I had been born to wear this gown!! I found the perfect gown, veil, and headpiece for my special day and Francesca called me personally to tell me how beautiful I looked! My experience was first class and being assured that I would look how I always imagined on my wedding day set the tone for a day I will never forget. The only negative is not having a legitimate reason to hang out in their lovely boutique anymore, but I plan to visit often. I love this salon and the family that pours love into it to make brides feel beautiful. xoxo Bianca

count. Thank goodness because it was pricey! Twice my original budget... Anyhow, that part was perfect. What made me anxious and why I cannot give them 5 stars is because it took 8 months for my dress to come in when I was told 6 months. I called them 4 times in regards to my dress and each time I was told it should be here in a week or two with no definitive date. As a bride with a wedding date rapidly approaching that made me nervous and irritated. The real kicker was the final time I called and was told it would be in the upcoming Friday, then that Friday came and went. So at the recommendation of a friend, I decided to go above their heads. I called the main store in NYC and explained the situation. The lady on the phone was so sweet and said "don't worry, we'll get it straightened out for you. Expect to hear from someone within 24 hours." 4 hours later....4 hours later!! I got a call from Francescas saying my dress was in...I can't even try and understand how that all worked out. Needless to say, the service was sub par, but the product was incredible. So take a chance if you want.

and warm. I worked with Brittany the morning I tried on dresses and she was adorable. She really knows her stuff, and I wasn't too easy since I didn't have any idea what I was looking for. But she was calm and patient, and between her, my mom and my sister, we ended up finding the perfect dress! My dress took about 7 months to come in (which is normal apparently). I was anxious towards the end there, and I was calling the shop every week for an update. When I spoke to Brittany and Francesca I felt much better about the whole thing. Once my dress came in, fittings started. Just as an fyi, they only accept cash for the fittings. For my first fitting, Francesca even helped me to select jewelry and accessories to go with my dress. The seamstress I worked with was Maria and she was so sweet. Very quiet, but very kind and thoughful. She took her time and really thought about where to hem and make adjustments so the dress, the veil, the train, and the bustle all looked just right. I wanted a piece of fabric from something of my grandmother's sewn into the lining of my dress, and I mentioned this the first fitting. On the last fitting I finally got to see it, and Maria went above and beyond. It was in a heart shape with lace around it, and it was lower in the dress than I thought of. it was perfect! I could lift my dress just a little and get to see the heart and remember my grandmother! Not to mention, my dress fit PERFECT! Francesca's steamed my dress and veil the week of the wedding and were great about giving instructions for how to keep everything until the day of. I don't hope for another wedding for me, but I can't wait for one of my sisters to get married so we can make a return trip, they are just wonderful.

turned out to be stunning on me. While I did not ultimately get my dress from Francesca's, the dress I found there became the one to beat-- it was-- BUT I highly recommend going to Francesca's. They have a great selection of dresses and like I said, you cannot beat the service. Brittany made me feel beautiful and I felt like she was a friend helping me try on dresses!

ingle dress there I had seen anywhere else, which was so refreshing. I love her style, clean lines and eye for beautiful, unique dresses. If you're looking for something know one else has this is the way to go. The service was so wonderful, that regardless of where I found my dress I intended to go back to Francesca's to order it. Ultimately, I stumbled upon a trunk show for a California designer and found a dress that was meant to be part of his next year collection, so Francesca's literally wouldn't have had a opportunity to get it for me, which was a bummer. I still plan on using them for my alterations if there's is room in their schedule. I can't recommend them enough. Especially if you are going for a high fashion look at a reasonable price.

nd me. I ended up purchasing a dress and they talked with the designer to see if she was able to make some custom changes to really make it perfect for me! A few weeks after I purchased my dress I was invited to an accessories trunk show and I purchased a beautiful veil, headpiece and bracelet. I cannot wait to see my everything come together on my wedding day!

any bride to shop here and enjoy the experience. I have heard a lot of horror stories of other bridal shops but this place is the exact opposite! The one suggestion I would have to any bride is make an appointment.These lovely ladies are very busy and if you don't make an appointment it can cause extra stress on you when they don't have enough time to spend with you personally.

ot just one of a number of women looking for the "perfect" gown. As a result, I finally landed on the "perfect" gown for me. Francesca truly helped me find my own style for my wedding day!! I absolutely loved the look that eventually came together, based on her suggestion that for me "less is more" and that "it needs to be my own style." These suggestions came after she "interviewed" me and asked questions that no other salon had asked me before. After having been to ~10 salons in 2 states, she finally helped to make me feel the most beautiful and glamorous I could have imagined looking on my perfect wedding day. And my groom agreed! :)

. So after looking at one place in the Baltimore are that was known to have a large selections of dresses and not being impressed by any of the dresses I tried on I knew I had to get back to Francesca's. At my appointment I felt like I had so many choices that I LOVED (even though it is a small store!). With those choices I picked a dress that literally fit all of the things I could ever want in a wedding dress. This past weekend I was invited back for a jewelry trunk show where I tired my dress back on and picked out the perfect accessories to wear on the day of the wedding. I couldn't be happier with the service and selection at Francesca's.

marked down from a sample sale that she pulled out of storage. I was fortunate not to need major alterations, but they did my bustle in-house (~$80) and it was very high quality. On another occasion, Francesca also found a dress for my mother, which was by no means an easy task due to her particular taste. Only two small reasons I did not give 5 stars: the first is that they did not allow us to take pictures in any of the dresses, and I think that is important for figuring out how one looks in photos (as opposed to a mirror). She took all the photos on her ipad but wouldn't send any to me. The second is on behalf of my mother, who felt slightly pushed toward her purchase (she was only in town for the weekend) and was unable to make any changes to her order, even the next day. For the record, my sisters and I all loved my mother's dress and didn't believe she made any mistake (hence, Francesca being the "miracle worker") -- but my mother felt this was a customer service issue. Overall, I would recommend Francesca's Bridal to anyone in the Baltimore area.

second shop I visited, but then I still wanted to keep looking before I felt certain saying "yes" to the dress. After I visited the numerous other shops, I knew for certain that they all paled in comparison to Francesca's with respect to both service and the quality of the dresses they offered. First off, I can't say enough good things about my consultant, Brittany. She was extremely professional. She helped me into and out of each of the dresses I tried on. Believe it or not, many other places leave you to fend for yourself as you navigate the layers of fabric. Secondly and perhaps most importantly, she let ME decide whether or not I liked a dress. She wasn't pushy, didn't try to "sell" each dress to me, or give her opinion unless my mom or I asked. It can be SO confusing when the consultant tries to tell you that everything you try on is just "perfect." Francesca's wasn't phony like that at all. But when I did need input, direction, or reassurance, Brittany gave it gladly and professionally. And last but not least, they were accommodating, didn't rush us, and were very flexible on timing. They also remembered me and my mom and sister weeks later when we came back!! Another huge plus of Francesca's is the beautiful selection of high quality dresses that they offer. The quality of the fabrics and craftsmanship of the stitching really shined through and made me feel extremely comfortable in my dress. The sample fit me beautifully and made me feel very confident -- something I didn't get in lower quality dresses. They were also able to customize some details to make the dress exactly what I wanted. My wedding isn't until the summer of 2015, but I cannot wait to wear my dress!! I'm also really looking forward to working with the Francesca staff as I go through my fittings and finalize accessories. If you're looking for a professional, welcoming atmosphere with a great selection of high quality dresses, you MUST check out Francesca's. I hope you find your dream dress there, too!! (Btw, Francesca's isn't only bride-approved, it's mother- and sister-approved, too!!)

f my bridesmaids and the experience could not have been better. I love the small, intimate feeling the salon has. We all felt as though we received the best in costumer service. We had a later appointment due to work schedules but they let us stay and finish our appointment even after the salon had closed for the night. My cousin also got her gown from Francesca's (which is the reason I visited) and had a similar experience. I would highly recommend shopping for your gown here. They have a little bit of everything for every bride's price range!

nt with Francesca. My consultant's name is Brittney. I explained my vision (vintage/lace long sleeve/budget) and she was more than happy to help. Unfortunately long sleeve lace is hard to find but Brittney pulled three dress that spoke to my sense of style & one outside the box. The first dress was the Winner.(WOOHOO) As for my mother she loved the personal & intimate shopping experience. Francesca also offers men's wear so of course I sent my Fiance to them. Once again Brittney worked her magic. One of our groom's men is wheel chair bound, Francesca said not a problem. It has become our 1 stop shop. All we have left is our final fitting...(Excited)

r me during my engagement and freshly steamed before i picked it up. The alterations were pretty pricey, but they were amazing and she did a great job. It's a small shop with a lot of selection. I liked that a lot.

ion is extremely difficult to get in and out of. You will have to work around their schedule they do not work around you. Specific days are set for each service. The seamstress did an amazing job on the alterations. Be aware that all alterations must be paid in cash. I was told this is because they do not want to have to pay the credit card service fee. Really, I spent over $4000. The alterations were $500 for the wedding dress alone. That is a considerable amount to show up with in cash. I questioned why I was being charged tax on the alterations and they became indignant. I am the customer and have every right to inquire about something. It is their job to be able to handle any questions professionally, which they did not. They did not ring the transaction up on the register but gave a hand written receipt instead. I loved the dress it was beautiful. It makes me sad that I felt uncomfortable going into their shop for such a special occasion.

SS and I couldn't be more happier. The level of expertise & her attention to details are top-notch. It was all done without any level of pressure or stress and I am very grateful for Francesca's help & service. Will definitely recommend to future brides who are looking for an unique experience that Francesca offered to me.

maids' dresses there as well but after making initial contact, no one would even talk to us let alone, help us. I recommend Francesca's for their beautiful gowns but their service has room for improvement.

r staff. I also purchased my veil, head piece and jewelry from the store. It was definitely a one stop shop.

on my dress. She brought out a number of dresses, one of which I wasn't too sure if I was going to try it on. Well, I tried it on and it was the one. She was extremely helpful and patient. I bought the dress and it was within my price range. I would recommend Francesca's to any bride. The staff is attentive, friendly, and professional. They focus on you when you are there, which is why I appreciated the need to make an appointment.

e staff was extremely welcoming and the bridal salon itself is beautiful. I highly recommend them and the wonderful job they do!

ame to looking for my gown, I wasn't sure where to go, but I needed to find a place quickly. I asked co-workers, friends, and other brides-to-be where they would recommend. The one name that stuck out was Francesca's. I decided to check out the salon, so I stopped by one day to see where it was located and schedule an appointment. I spoke with a Bridal Consultant at the front desk and she was able to schedule an appointment for me rather quickly. While I was there, I discussed with her that I had a few dresses in mind, but would also like to try some different looks that I wouldn't normally try for my big day. They made a note and said that they would be happy to help me find "my dress", which made me even more excited for my upcoming appointment! On the day of my appointment, I arrived with my mom, and my three closest friends. As we were looking at the dresses, my Bridal Consultant spoke with me again about the style I wanted so she could start pulling some gowns for me to try on. As we entered the dressing room, she told me that she had the opportunity to pull some gowns before I arrived, gowns that she thought might work for me. I tried on all of the gowns I picked out first, and I just didn't find the one I was looking for. We moved on to the gowns she picked out, all of which were out of my comfort level, and wouldn't you know it - I found the most beautiful dress and fell in love with it before I even got to show my mother and friends! My Bridal Consultant really took into consideration my body type, the style I was going for and really helped me to find a truly amazing gown that I would have never imagined myself in. I had such a positively emotional and wonderful experience, that I share it with everyone I recommend them to. When I didn't think it would get any better, my Bridal Consultant recommended a few accessories she thought would match my gown. Needless to say, I found the perfect belt, earrings and bracelet to match my gown, and I didn't even have to leave the salon. (Talk about stress reducer!) Not only did I find my dress and accessories at Francesca's, my bridesmaids found their dresses there, my fiancé, his groomsman and his father ordered their suits from there, and my soon to be mother-in-law got her dress from there. They have so many options to choose from, it made finding something for everyone that much easier. Francesca's took so much stress off my plate. I was like gown - check, accessories - check, groom and groomsman - check, parents of the groom - check! In case you couldn't tell, I had absolutely wonderful experience at Francesca's. The staff is so professional, friendly, and truly attentive to the style you are trying to achieve on your big day! I would just like to thank everyone at Francesca's for making my gown shopping experience so easy and so much fun!

ing. However this wasn't the case at all. Trish was welcomed with open arms by their friendly and caring staff, and immediately a Bridal Consultant was there for every step of the process. I was introduced to Rick, Francesca's husband, who handles the men's section. He eyed me up & down, and immediately knew my measurements, from my neck to my shoe size. He was spot on with his figures and his upbeat & friendly demeanor. We laughed and joked and talked Raven's football. He didn't treat me like just another customer, or paycheck. He was genuinely interested in me as a person, my groomsmen, my son & most importantly my wedding. They were even able to help find my father a new suit & my stepmother a special, one-of-a-kind dress for our special day. He even took time to tell me about his wedding & his family. He takes immense pride in what he does because he's the best at what he does, and understands the role they play there. Going to Francesca's is like becoming a part of their family. They take you in, accept you, help you, and show true compassion in what they do and help to make our special day easy & that much more special. I have since recommended Francesca's to 2 of my buddies, also recently engaged, and they also found the experience to be the best. This may very well be one of Baltimore's best kept secrets when it comes to wedding shops. If you haven't heard of Francesca's Bridal yet, you have now...and you're no longer missing out on what will be the easiest, and best decision you'll make for a long time! Thanks to everyone at Francesca's, especially Rick. 5 Stars just isn't enough to award this group of people for the quality in product available & the level of customer service provided.

gested Francesca's to find the gown of my dreams. I simply cannot say enough about Francesca and her staff. I have been everywhere to find a wedding dress (including some famous names in NY) and I have NEVER been treated so well with such patience and sincere excitement for me. It was hands down the best experience I have ever had shopping let alone for a wedding gown. Francesca took her time and never rushed me. She made sure the dresses I tried on weren't too small (as many before had been) so I could get a real idea of how it would look. The dresses were absolutely gorgeous! If you cannot find what you love there, it probably doesn't exist. I finally found THE ONE. She was able to rush my order on time and have it fitted the day it came in! I also purchased beautiful earrings, a veil and my shoes from Francesca. How could I not? Everything in the salon was perfect. My mother also purchased her dress from Francesca. A GORGEOUS blue dress that looks absolutely stunning on her. Francesca even called my mother personally later on to tell her she thought about her and there was a pair of earrings that would go perfectly with the dress, oh boy did they! Francesca & Staff, You made my mother and I feel so welcome and special. I am so thankful that you came to the rescue and saved the day with a smile! You all are wonderful and I literally cannot thank you enough.

oking for and she helped make it happen. Additionally, she provided a high level of expertise in recommendations for accessories and alterations. I liked how the staff was not too pushy and always welcomed you with a smile. This is a must stop for any bride on the hunt for the perfect dress!

ited Francesca's Bridal Salon. Francesca, the owner, personally assisted me by hand selecting some beautiful dresses for me to try on. I felt like she really could tell what I was looking for based off of the attributes of the gowns that I liked. She instantly new that I was looking for something classic and romantic and was able to pick the perfect gown for me. I couldn't have done it without her. The service at Francesca's was wonderful. They were able to tailor my gown with special embroidery and customize my gown to fit my style. I even bought my jewelry and veil at the salon and it really completed the look. I couldn't be more pleased with the way it turned out. My sister, the maid of honor, found her gown at Francesca's and they were able to match the color of her gown exactly to the bridesmaids dresses I had already selected. My mother was also able to find a beautiful gown and her and my sister both looked incredible. I highly recommend Francesca's to any future brides, bridesmaids, parents of the bride, guests, etc. Their service and selection was exceptional.

dding and everyone loved my dress. I gave her name to many people and I am sure she will see them soon.

o finding the perfect gown, I figured I would probably get just that - a big poofy princess gown. When I walked into Francesca's Bridal, Francesca welcomed my family and me with open arms. She listened to what I thought I would want and then she pulled a few dresses. We went into the dressing room and the first dress I put on was the typical poofy princess gown I told her about. After that, she asked me if I would try some of her ideas. She showed me options I would have never thought of on my own. I am a very, very particular person and after trying on several gowns, Francesca and her team suggested that we design a gown just for me! I was completely shocked, but very happy with the suggestion. I had fallen in love with the skirt of a dress designed by Paula Varsalona and Francesca immediately suggested she design my gown. We pinned dresses and belts together to create an idea of the dress I dreamed of and Paula sketched the design. Together, we edited and tweaked the sketch until it was just right! The dress was made just for me and just for my body! I was able to see the gown through the stages of creation from sketch to the final product. It was such an incredible experience. In addition to working with Francesca and her team on my wedding dress, I also trusted them with the bride’s maids dresses. Working with nine other girls to order and alter dresses can be very tricky, but they made an effort to work with each girl’s individual schedule and needs. I had girls from in state and out of state and Francesca’s Bridal was able to accommodate everyone! Francesca and her entire team made me feel like I was the ONLY bride they were taking care of when I was in the salon. I have several friends that are “Francesca’s Brides” and they felt exactly the same way. Everyone who works at the salon helped me through all of my appointments and fittings to make sure I felt like the dress was perfect. From scheduling extra time to work on my dress to just answering a simple question over the phone, the women at Francesca’s Bridal were always helpful. With her eye for perfection and her sense of style, Francesca is able to make every bride feel her best on her wedding day.

a and none had the dress I was looking for. I found several "okay" dresses, but not one that I could see myself wearing down the aisle. After hearing the lack of enthusiasm in my voice as I discussed the dresses I had found, my coworkers insisted that I make an appointment at Francesca's Bridal. One of my coworkers had gotten her wedding gown there, and raved about the great selection, atmosphere, and service. My mother and I walked into Francesca's Bridal the next day, and Francesca herself assisted me in my appointment. The boutique is lovely, and very much reminded me of a princess' dressing room, with soft hues, beautiful gowns lining the walls, and jeweled combs, veils, belts, earrings, etc. arranged prettily in open antique dressers. Francesca asked me about my personal style, type and location of the wedding, and the general fit of dress I was looking for. She insisted that I not show her any pictures that I had compiled, and said that she would take a look at them only if I didn't like any of the four gowns she was going to pick out for me to try on. What happened next is still hard for me to believe...and I was there! I undressed, and the very first gown she had me step into was that first gown that I had fallen in love with online so many weeks before. She zipped me up, and the dress was perfect in every way. I have no idea how she was able to talk to me for just a few minutes and pick out the dress of my dreams out of the hundreds they have there. This woman is clearly damn near magical! I bought the dress immediately without even glancing at another dress. I also bought my veil, jeweled hair comb, and earrings from Francesca's, as I was able to schedule a personal appointment and try different accessories on with my gown during a trunk show. At every point in the process Francesca and her team were wonderful. From ordering the dress, alterations, ordering accessories, everything was handled efficiently and smoothly. I was also very impressed by the woman who did the alterations on my gown. She is clearly skilled, as I am very picky, and my dress very form-fitting, and I was able to get a perfect fit while still being comfortable enough to dance and sit. I sincerely recommend Francesca's Bridal, as they were wonderful to work with, and helped make my wedding all that I could have ever dreamed. Also... I have recently referred a close friend to Francesca's. She purchased her wedding gown there, and all five of us bridesmaids just purchased our bridesmaid dresses this week. They are also great to work with as part of the bridal party! They are so helpful, and have a great selection.

atient, making sure that I got exactly what I wanted. My dress was gorgeous and I felt so beautiful on my wedding day!! It was perfect!! My bridesmaids got their dresses at Francesca's as well and were all very happy with the service and product they recieved too! It is so nice and refreshing to have a business that cares about their customer! They made me feel like family!Each time I was there, the personal service was above and beyond. I had a great experience with Francesca's and would recommend them to anyone!

sses I tried on was lovely except for the front cape. Francesca had a vision and she helped transform that cape into a gorgeous lace collar, which resulted in the perfect wedding dress. The personal service I received from Francesca and Kara was above and beyond my expectations. They spent a great deal of time working with me, and made sure that I was more than satisfied when I took the dress home with me. I could not have been more thrilled with my beautiful wedding dress and felt absolutely wonderful on my wedding day! My mother also purchased her dress at Francesca's Bridal and received the same personal service from Francesca and her consultants. To say that my mother is a "tough customer" is an understatement. However, Francesca took a great deal of time with my mother and showed her a variety of options. Francesca's ideas helped my mother choose a dress, and her calming nature reassured my mother that she was making the right decision. On my wedding day, my mother was thrilled with her pink dress, and didn't even choose to wear a jacket because her dress looked so good on her! I was so pleased with the personal and professional experience I had at Francesca's Bridal. I was even a little sad when I picked up my dress because I knew I wouldn't be seeing Francesca, Kara, Whitney, and the other consultants on a regular basis! My wedding day was perfect and it all started with my dress which was beautiful, comfortable enough to dance in, and made me feel great. I highly recommend Francesca's Bridal, where you know that you will receive not only personal service but also a professional consultation and a marvelous finished product. No detail was too small for Francesca's Bridal. Before I got engaged, I could not even imagine what my wedding dress would look like. But now, I can't imagine having worn anything other than the gorgeous gown perfected for me by Francesca's Bridal!

ce when i started to get hungry. She put me in a dress that i never thought I could pull off and i fell in love. she put a veil and jewelry on me and dimmed the lights, i felt like a princess. My only negative was that they told me the dress i tried on was my perfect size and i wouldnt have to spend any money on alterations. when my dress came in i could barely breath in it. I figured out on my own that the sample dress had obviously been tried on numerous times and stretched out so i should have actually purchased the next size up. i had to spend almost $400 in alterations. that was not in my budget. I felt that they should have known this and not had me order a dress that wasn't going to fit me. In the end. my dress fit perfectly, all the alterations came out perfect and beautiful and it really was the dress of my dreams. I never felt more beautiful in my life, thanks to all the helpful ladies at Francesca's bridal Salon.

alled to inquire about it I was treated rudely and as if it was an inconvenience, as well as I was told numerous times different dates that it would arrive. I also came in for a trial run with my jewelry and hair done, only two months before the wedding. The sales lady didn't understand why I was there to try on the sample dress. Because I couldn't wait until the week of my wedding to pick out jewelry and a veil, since that is when my dress would finally be ready. I honestly wish I would have purchased at the smaller boutique I saw my dress at the first time. I will never take my business here again.

understood my vision and helped me and my bridesmaids choose perfect dresses by Alfred Sung. Brittany was patient and very knowledgeable about the product. She was very friendly and professional each time we worked with her. I was happy with the service I received at Francesca's and thought the dresses were gorgeous.

sing that he would not reimburse me for any portion of my expenditures that I made to rectify a situation that Francesca’s Bridal Boutique created for my Best Man. I originally employed the services of Francesca’s when I met Rick at a Bridal expo in Baltimore at the Pier 5 Hotel. I was assured that this was a family business, small and focused on quality and customer service. What I received in the end was a disgruntled, abrasive, and unapologetic owner, who dismissed the hardship that I endured on my wedding day. My groomsmen were from anywhere from an hour to 6 hours away from the store. I was assured by Rick that I shouldn’t use a company like Men’s Warehouse, though they are located in many cities, because I would be treated specially at Francesca’s. I arranged for all of the groomsmen to call in their sizes and HEIGHTS to Francesca’s. In the tuxedo arena, where outseams are the measurement that is most commonly mixed up with the inseam, I would have thought that my brother indicating that he is 6’2” would alert a TRAINED professional to recognize that a 34 outseam was incorrect. Shockingly, when given the height, the warehouse from which Francesca’s orders from sent the correct pants (44 inches outseam) to the store and your representative sent them back, thus replacing them with a 34 outseam for a man who is in excess of 6 feet. Does this make sense? No. Even if, she believed that a man that tall could have the same length legs as a woman who is 5 feet tall, this entire situation could have been resolved by a simple phone call to clarify. That is what you expect from professionals who are supposed to be experts. Francesca’s held itself out to be a boutique of trained professionals who should have had the ability to catch this type of error. When I contacted Francesca’s and spoke with the owner Rick, I was treated very poorly and basically told it was our error and nothing would be done to rectify the $75 dollar expenditure on new Tuxedo pants I made at Men’s Warehouse the MORNING of my wedding trying to get this issue resolved. An olive branch in the form of reimbursement of even half of the amount would have shown goodwill and an apologetic spirit. It is truly unfortuniate that customer service is not one of their highest priorities..

ng one of thier picks. They were very attentive & willing to work with me!

ong story short, she ordered it, they called months later to say it had come in, she went to try it on, and they were trying to sell her the floor model. She could tell it was the same one, as it was wrinkled and slightly ripped in the same place she had remembered. She was furious, and had to order a new dress on rush order. Where she would have had the dress with plenty of time to get alterations and make sure everything was in place, she got it only 3 days before the wedding. I also read another review of this salon where this happened to a bride, who did not have enough time to re-order the dress. This salon caused an enormous amount of stress and headaches, and never fully admitted fault. If possible, I would have given zero stars.

e and very helpful. When my daughter said to cancel her remaining bridal gown appointments after putting on a gorgeous Paula Varsalona gown, we knew this was the one for her! The gown was designed and made in New York; Francesca's seamstress patiently made the adjustments our daughter wanted, and the gown looked stunning! During the course of the process, we sometimes had to leave a few messages before getting a return call. We did have an issue with the gown, but it was handled professionally by Francesca and Brittany. Brittany also helped our daughter select a beautiful veil which completed the elegant look our daughter loved.

d great ideas based on what I was looking at and was really supportive. It is a smaller bridal shop and think of the complete opposite of a David’s Bridal. Each dress is treated with love and care and they are not squeezed on together on the rack. They do have a good variety of dresses in different price points so if you are not looking to spend thousands, you can still find something gorgeous and very high quality from a great designer here.

g job of getting my dress to fit me perfectly and the bustle looked great! They were so easy to work with and they even steamed my veil (even though I got it from somewhere else!)