Fred Meyer Jewelers

I have reviews on other sites if you want the full scenario, but here's a piece because there aren't enough characters on here to explain all of the problems in our 3 MONTH ordeal with this jeweler. First of all, my fiance and I were informed towards the end of this ordeal that the salesman who sold him the ring should have informed him in order to get the size we needed, the ring should have been custom made which means every problem we have had was completely avoidable if one person would have done their job correctly to start with. We were on a trip when he proposed so we weren’t able to immediately bring the ring in for a stone that was missing when he proposed. We brought the ring to the Meridian Fred Meyer on Fairview in the middle of September when we returned and the saleswoman insinuated that I must have been too rough with the ring to make a stone fall out. When I corrected her that it was missing when I received it, she gave me an apology and said it was fixable since we bought the most expensive care plan. The ring also needed sized to my finger which she said was no problem and that sizing wouldn’t affect the stones in my band. I was given a carbon copy for my records and told the ring would be back in a week in the right size (she sized me as a 4, this will be relevant for future mistakes). One week later, a different person calls me to inform me that their local goldsmith didn’t have equipment to work on this ring, but the goldsmith hadn’t informed them of that fact until the deadline the ring was supposed to be fixed in. I was disappointed, but understood and told them it was fine to send the ring out to get repaired. The salesman said it would be back in one week from THAT day now, if the ring had been right when it came back. It wasn’t. So my fiance picked up the ring from the Meridian Fred Meyer for me and when I got it, I had a very difficult time getting it on my finger. I thought maybe my fingers were swollen and it was my fault. I took it back to the store that Tuesday, but decided to go the Fred Meyer closer to my work. They sized the ring and the ring was a size 3¾, a quarter size too small. I felt relieved it was the ring and not me, but also frustrated that the ring was sized incorrectly. I was resized at this location, given apologies and the saleswoman told me I wasn’t a 4, I was actually a 4½ which made sense to me because the ring seemed very small. I told them I trusted whatever they thought my size was. One week later my ring came in, again, in the size 4½ and the store manager, Steve, gave it to me to try on. The ring was too big, significantly. He apologized and explained that a lot of the staff at the various stores are new and don’t know how to size for rings like mine properly and that he would size me and make it right. He sized me and sized me as 4 (which is what I was originally sized). The ring came in as promised on Friday which we were very grateful for and thanked the manager and it fit! I wore it for the weekend and then Monday morning noticed that the exact same stone that had fallen out before was missing again. We took the ring into the Franklin Fred Meyer to talk to Steve. He looked at the ring under the microscope and said that all of the prongs on the sides were damaged from the resizing and it was likely stones would continue to fall out. It is 11/19/18. I STILL do not have my ring right now. Supposedly, I will receive my ring tomorrow. We’ll see if it fits.

Fred Meyer Jewelers staff was absolutely amazing. They were very thorough explaining our payment options and were able to get a payment plan that worked great for us. Also, they special ordered my husband’s ring and had it rush delivered just in time for our big day.

Came to the Fred Meyer Jewelers in the Kent/Des Moines area to look for a birthday gift for my wife. An associate by the name of Tracy helped me. I told her kind of what I was looking for, my budget, etc. She kept guiding me to things that were the complete opposite of what I wanted! It's as if she wasn't listening to a word I said. Extremely frustrating. She didn't seem the friendliest either. In a jewelery store, where I know they get paid commission, you'd think they would be happy to greet a customer. Tracy seemed so annoyed that I walked in there - just a really cold feeling from the get-go. After a while and almost leaving with nothing for my wife, the associate that had been cleaning glass came over. I believe her name was Kay or Kaylin. She was very friendly and very helpful. She guided me right over to a pair of diamond studs within budget and sold me on the care plan which is actually a really good deal. I will be coming back to shop here, from her specifically.

Found exactly what we were looking for! Very friendly staff!