We pick this spot for our wedding because we fell in love with the breathtaking views of the harbor and long that pier that served as an idle aisle for our ceremony. We also like ...that we were giving our money to a museum rather than a conventional venue. In addition, the sales staff presented the venue in a positive light and while it was more expensive than comparable venues (Museum of Industry), we felt fine the added cost.
However, once we had signed the contract and paid our deposit, the venue's representatives became nearly impossible to get a hold of and they were unwilling to have our walk though on weeknights or weekends. For a period several months, they were unresponsive to our question and they didn't return our numerous phone calls. This was extremely stressful leading up to our wedding. When we finally got them to agree to a time for a walk through, their representative was condensing to us and our caterer. As a result, we had to struggle to do damage control to the relationship and felt worried that something would blow up (again) between them on our wedding day. As far as we know, there were no blow ups between the venue's representative and our caterer on the wedding day. However, during our rehearsal, the venue's representative snapped at our guests.
We think the essence of the problem at the beautiful location lies in the venue's representative's personality and lack of can-do attitude for even the most routine request that promotes a successful stress-free wedding.
While we're sure our pictures will be beautiful and the guests loved the site, we would strongly recommend against this site as it unnecessarily added a lot of stress to our wedding. If we had to do it all over again, we'd wait to get married at a time or date that the museum of industry had available.