Landmark Events’ Fremont Foundry hosted our wedding on September 27, 2025. While the wedding day itself was beautiful, the planning experience leading up to it was the worst servic...e experience I have ever had.
I will be naming names in this review, not to be inflammatory, but to be precise. Accountability matters, and future couples deserve transparency about where failures occurred, as well as where credit is due.
I’m a Seattle native now living in Brooklyn. Nearly 90% of our guests traveled internationally, so organization and communication were critical. Unfortunately, the months leading up to the wedding were marked by constant staff turnover, lost information, poor communication, and a complete lack of ownership.
We booked in April 2024. At the time of booking, a pre-approved cultural concession was granted allowing us to bring in a Nigerian caterer, in addition to Landmark’s catering. This was approved before our deposit was placed.
Planning began six months out in March 2025. Our original contact, Lisa Sotelo, had left the company without notice. No one reached out to introduce a new coordinator, and I had to email Landmark’s general inbox to find out who we were working with.
Coordinator #1: Joao Meira, with Lauren Ledesma.
In our first meeting in May, Joao questioned the already approved catering concession and said outside catering was not allowed. This caused immediate stress and required escalation to resolve, despite Landmark ultimately confirming the approval. Throughout the process, Joao repeatedly failed to review our planning questionnaire, asked redundant questions, mishandled scheduling, including failing to book our tasting for weeks without telling us, and then went unresponsive. We later learned, after weeks of silence, that he was on medical leave. No handoff occurred, and no information was transferred.
Coordinator #2: Keisha Hopkins, with Aja Russ.
We were reassigned just three months before the wedding. Keisha stated this was her first wedding ever, and it became immediately clear that none of our prior planning details had been transferred. We were asked to start over entirely, including re explaining the catering concession again. At this point, it was evident Landmark has no continuity, documentation standards, or internal process.
We escalated to Bret, COO, who was professional, empathetic, and helpful. He attended meetings and offered concessions, but by then the damage was done. We declined Landmark’s in house coordination altogether due to lack of trust.
Coordinator #3: Tressa Amico, assigned just seven weeks before the wedding after Keisha took vacation during our wedding weekend. At that point, pulling our deposit was no longer an option. Thankfully, Tressa was excellent, organized, responsive, and competent. She worked seamlessly with our independently hired coordinator, Jojo Marcelo, who truly saved our planning experience and is the sole reason the day went smoothly.
Landmark charges premium prices while delivering fragmented, careless service. Staff are shuffled, information is lost, and couples are left to manage issues they are paying others to handle. A beautiful venue means nothing without competent execution.
I would not book another Landmark property, would not recommend one to a friend, and would strongly encourage couples to look elsewhere if they value professionalism, organization, and peace of mind.
Do not book Fremont Foundry, or any Landmark Events venue.