By far one of the worst experiences of my life. I don't even know where to begin. I was referred to Friar through a friend of mine who had a connection with a manager of Friar, so I figured everything would operate smooth and I would be in good... hands. Well that definitely was not the case. It was chaos from the start and that was just trying to get all of my groomsman suits when they all live in different states. Numerous guys received the wrong size of rental equipment, jackets having to be sent back in with very little communication regarding what was going on.
Let's start with myself, the groom. 6 weeks before the wedding I contact the manager I was working with regarding the suit I was told would be release in March and I was promised on multiple occasions that it would be ready. When I let the manager know I was going in to get fitting and asked how long I should expect to wait for the jacket the manager drops a bomb on me. The jacket I was promised has now been pushed back to a later release date and won't be available for my wedding. So all my groomsman bought suits and I had 4 additional rentals, so I brought in roughly $2,300 worth of business and now I am the one getting screwed over. I scrambled to find a jacket and luckily another suit shop in the area was able to take care of me. Due to the amount of business I brought in I was supposed to get my suit free. So I had to raise this to the regional manager just to get my free jacket after all of the companies mistakes.
On one of my visits I asked the girl working how my guys would receive the rental stuff from Friar's, she tells me to come in a few days before the wedding to pick it up for everyone. The next day two groomsman tell me that everything arrived at their house. Another time Friar's didn't have a clue what was going on.
I had a groomsman receive a size 11 shoe when his measurement sheet shows a size 13. I had another receive a 13W when his paper clearly stated a regular sized 13 shoe. So now we have to run all over to exchange things because they couldn't even send people the same size.
When I initially setup my guy's rental stuff I was very clear that my guy's would be renting the shirt, bow tie, suspenders, hankie, and shoes. After a couple visits I asked the person to confirm what my rental stuff was, they left off the hankie and suspenders. My guy's had already paid, so Frair's didn't have much of a choice, so they comped the hankie and suspenders that were left off. Another time Friar's didn't have a clue what was going on.
Another groomsman ordered his suit on February 10th and he lives local in the LA area. Everyone received their suit in 7-10 days, but for some reason the local person had not received a single thing. Fast forward to March 17th and were 9 days from the wedding and this groomsman still doesn't have his suit. When he calls he is told some nonsense answer about how it got sent to the Torrance location yet he was never once notified of it. So now they have to scramble to get this groomsman his suit and hope that it fits as he will be receiving it 5 days out from the wedding. So more unnecessary stress caused by Friar Tux.
All in all this was by far one of the worst experiences I have ever had when dealing with something like this. I highly advise people to steer clear or Friar Tux. There are plenty of other suit shops out there and you will be glad you saved yourself the headache.