Communication in the beginning was very good, I did ask once or twice if I could meet with the photographer. It's crucial to have clear communication about what's expected from everyone. Did not receive a clear answer, but was told that if I h...ave any questions or photos that we would like to have our session inpsired by, to let them know. I sent about 4 photos, none of which are close to ours. WHICH IS OKAY, a simple "we may not be able to duplicate these" would have been appreciated. They told us to pick the location and they were happy to book it. We found it on their website. We had a session on a Sunday night, and there were about 20-30 other people there. Being we took the inspiration from their website, one could assume the photographers are well aware that there may be a crowd of people. We would have picked a different location. That was inconsiderate. Our photographer was very nice and friendly and even asked us if we wanted any additional shoots we had in mind after our appointment. It did feel a bit rushed. I understand, It's only an hour. However, I would so much rather have only 10 incredible pictures than tons and tons of posed, awkward pictures. The background was so beautiful. I cried for so long when I saw these pictures were not what I had expected. And I've looked on their website, I had sent pictures so they could at least get a feel what I am looking for, it was just not even close. In my opinion. And so I emailed one of the owners and politely stated, we are not interested in downloading or purchasing any of the photos and asked if we could get a refund. I even thanked them for shooting with us! I received a phone call while at work, and a voicemail from the other owner explaining that she received my email and wanted to touch base. I didn't want to touch base. If I wanted to make fuss or give any feedback I would have called. But I emailed. A simple "Unfortunately Victoria we do not give refunds" email back would have been 10000000% fine. I just wanted to move on. With hesitation, I called back and left a voicemail explaining that I was at work, but am on lunch. Owner calls me back asking for feedback and I explained that it felt rushed and we were just not satisfied with the photos, they seemed posed, and only wanted to know if we could get our money back. She says to me "to be frank, I think they came out really beautiful." I told her thank you and that's great you feel that way but at the end of the day they are not her photos. This went BACK AND FORTH for what felt like 10 minutes. She kept telling me it was her favorite shoot and that she thought I looked really beautiful, again, thanked her for the compliments but we did not feel that way. She asked if they could do additional tweaking, don't know why since my complaint were the poses. She offered a new shoot, she would do it herself, at this point BEYOND not interested. Mentioned they couldn't refund, I said that's okay I just wanted to move on. Eventually I got fed up and told her that her continued opinions on our photos felt like she was trying to make me feel guilty or to agree. She insisted that wasn't the case. Throughout the ENTIRE conversation she laughed. I asked her if she thought this was funny, she said it was "awkward." The most unprofessional conversation ever. Most unpleasant experience. So pushy. So rude.