Fullerton Marriott at California State University

We booked a block of hotel rooms with this Marriott for our wedding guests. I booked the block the December before our July wedding. I worked with their staff person Melissa to secure the block and to book rooms for my family as well as a suite to get ready in day of the wedding. They weren't as responsive as I would have liked but all was well and I had no reason to worry. Melissa and I had worked on the family rooms as I needed a certain number of beds, she booked me two connecting rooms (a king and a double bed room). The week before the wedding I called to see if I could check in early, they weren't super nice but I was understanding. That staff member read back to me my reservation though and it was as Melissa had booked for me. The day came to check in and I was told by the front desk that they didn't have connecting rooms but they were able to get me rooms next to each other (ok that's fine!). Then she said they don't have a double bed room so both rooms have King beds and unfortunately they are out of roll away beds. I was dismayed and told her I had booked this in advance and needed the correct number of beds! She assured me if something came available I would be the first to know! I was so mad that my rooms had been given away and was upset I had to tell my family that we needed to REALLY BUNK UP together. I asked if someone could help me with my wedding dress, she said oh yes of course I will send someone. No one came, I had to drag my dress through the hotel passing employees who offered no help. I went to get the rest of my luggage and the front desk staff called me over and asked if anyone ever came, I said I really just needed help with my dress, the one you saw me drag through your hotel lobby. She offered me a soda as an "I'm sorry". I refused it politely. They did find us a roll away eventually, another double bed room never manifested. I asked to speak with a manager, she said there wasn't one available and I had to wait until the next day. The next day I spoke with Melissa who apologized and said it's a busy time of year for them. I let her know I had other guests coming that afternoon and if she could do anything to ensure they got the rooms they requested. She said she would look in the system for me. I also asked her if we still had the suite reserved as I was now concerned that it may not be available. She gave me $40 in food credit and offered a discount on the suite. If I was traveling for any other reason I would not have been bothered, hotels run out of king beds vs double beds all the time and its fine. But I had worked diligently with Melissa and she had assured me via email that these beds were going to be reserved. If she had told me its summer and its busy and I can't guarantee the beds I would have booked THREE rooms to accommodate my family. I really wanted this to be a nice experience for them as they had done so much for the wedding. My other guests also experienced issues: One went to get ice, grabbed the ice bucket and there was a used tampon in it. When they called down the front desk to let them know about the tampon and ask for a new ice bucket, they were informed that they were currently out of ice buckets! Another guest was rudely told that they couldn't extend their stay. Another guest experienced very rude service at check in. I am embarrassed that I recommended this hotel to our family and friends.