I really wish I could review negative stars for FUN BUS Adventures based out of Lancaster, Ohio. We used Funbus as a vendor for our wedding for a form of Trolley transportation. Originally we applied for the Charleston, WV Mountaineer Trolley ...but had to jump through hoops and FunBus decided to put a bid on us so we happily took the bid and contracted the FunBus Trolley. We confirmed our itinerary via phone and email over 5 times. Yet what happens on the wedding day? They don’t know where to be or what time be there, in addition to the driver not listening to directions from my Grandfather and sitting at a lost location for over an hour while the bridal party waited to be transported. This offset the whole wedding day making us speed up our photography and barely giving the bridal party time to even arrive at the ceremony. Which was originally the main plan for having the transportation...to make the day go smoothly!! We wanted to take our time getting photos prior to the wedding.
In addition, the driver would not listen to instructions, and tended to turn the wrong way down one way streets and stopped and parked on the Boulevard in Charleston to look at her map instead of listening to my Grandfather....Like literally stopped on the boulevard.
We still very upset about how such a minor detail can harm your whole wedding day and put everyone in a crunched and stressful timeline. We have called and emailed for an explanation from the company but still have not received a response. For the price it took to contract this company I can’t help but wonder how everything got so messed up and ruined the beginning of our wedding day. LONG STORY SHORT- Do not use FunBus for any reason whatsoever.
We emailed them, and very politely informed them of the issue, hoping for a simple apology, human errors happen, life goes on... when we get in response was a very nasty phone call from the president of the company, blaming us for the whole thing and calling us liars and everything else under the sun. I don’t believe this lady understands how to handle customer service matters. She was extremely rude and aggressive. Please, save your money and look elsewhere for your wedding transportation needs.