I wish I had not had my reception here. They changed the event manager on us three times, and the one we ended up working with the longest had a horrible attitude, no attention to ...detail, and often refused to return our calls, texts, and emails. It seems like the event staff feel overwhelmed, and they deal with that by ignoring and being rude to their clients. The event manager also appeared completely uninformed and frequently dropped the ball on important tasks. The event manager couldn't even answer simple questions like, "How much does X dish cost?" She also forgot to coordinate with the DJ to show him how to control the lights like she said she would, so then the whole night, guests were messing with the lights instead and it all felt chaotic.
Most importantly, the food we tasted and ordered for the reception was NOT what the Galt House served at the reception. The side dishes, vegetables, sauces, dressings, presentation--nearly everything was different and not what we had agreed on in writing. And, dinner was supposed to be served at 7pm and end at 8pm, but half the guests (including the groom and I) hadn't even received their food at 8 pm. It really threw off the whole timeline for the evening. I, as the bride, had to go inventory who had food at every table and direct the waitstaff to them. It's not how I wanted to spend my wedding reception.
What I described here are just the problems that affected the wedding day itself, but there were tons more that eventually got resolved but made the planning process way more stressful than it needed to be. After seeing our experience, my sister and family friends say they would not use the Galt House for their weddings. I wish I had known not to as well.