Gather Design Company

I got engaged in Feb 2019 and the wedding was planned in June. I never met Amy in person but had a phone call with her before signing the contract. She sounded nice and professional on the call, no red flag. We signed in Apr 2019 and I paid a $2,100 non-refundable deposit The first sign of problem emerged in Sep/Oct of 2019. I had a small event in Sep and bought a $275 bouquet from Amy (separate from wedding). The flowers withered faster than I thought, so I wrote Amy an Email, which was sent on Sep 15. In the meantime, I continued to see Amy posting Ins stories and posts. I become a bit anxious about the long period of no-response. I started calling & texting. The phone was on but would ring until voice mail. No text response neither. Two weeks passed by, I became really panicked. Was she mad at me because I had criticism to her bouquet? Why would she continue to have ins activities while ignoring my reach outs? Will she be difficult to reach when it’s closer to my wedding day? Those were some of the thoughts that went through my mind, causing a lot of stress and worry. Finally, after 18 days, on Oct 2 Amy responded to my email saying she had a few weeks off. I responded nicely but pressed she could have sent me a text and would have saved me from all those worries. She then responded she set up an Email auto-response. I never got it from any of my Emails. Besides, based on my text, she should be able to tell I did not get that auto-response (if it’s really set up as she said), but she still chose to stay ultra-silent for 18 straight days while having ins activities on the side. While I was relieved Amy eventually got back in touch, the 18-day episode gave me a bad feeling toward working with Amy….I only hoped my wedding would go without a glitch My wishes were not heard…of course, it was not because of Amy but a bigger problem - Covid. Amy was pretty gracious when we asked for a reschedule. June moved to late Aug. By July, we knew late Aug was not happening either. Given the huge uncertainty of Covid in the summer of 2020, we could not decide on another day. Like many other couples, we started reaching out to vendors to discuss the situation. Amy was responsive at first, proposing to move it to another date by Aug of the next year. That Email was sent in mid-July 2020. I followed up asking whether we could either extend that one-year re-schedule limit to a longer period or negotiate some settlement on the deposit. No respond….As time went on, I realized Amy fall back to her no-response pattern….Only this time, it has lasted until the time I’m writing this review. During the first 2 months, she would still post on ins, mostly daily video of her children. This made me quite mad, to be honest...I was pleading with her to have a conversation while she’s posting daily video stories. I stopped reaching to her in Nov 2020. Her ins went completely dark following after Oct too. at this point, I don’t think there’s any chance she’ll come back to discuss with me about reschedules or settlement on the $2K deposit. The emotional pain and stress she has inflicted along the way through her silent wall were much more than the monetary loss. I get it’s COVID, wedding vendors were hit hard. But at least everyone except Amy was willing to talk. I would never understand why Amy treated me the way she has done. the passage of time has calmed me, and I decide to let it go. I wish I had known Amy’s communication issue before I hired her.