Generation Tux - Columbus, OH

ndor we worked with. One of our groomsmen didn’t get his jacket until after the wedding. He had to pay $200 to rush tailor the wrong jacket they sent, and all Generation Tux offered was a $50 credit. My husband, expecting his own replacement suit would also be late (based on their track record), went ahead and had his tailored as well — another $450. They refused to reimburse him, saying he “shouldn’t have tailored it,” even though at that point we had no reason to trust their promises. In the weeks leading up to our wedding, we faced constant issues: duplicate charges, confusing and incorrect emails, missed deliveries, and over 10 customer service calls. Every time, we were told things were fixed, but the same problems kept happening. For some strange reason, they won't send your suit more than 1-2 weeks before the event, which leaves them essentially zero room for errors - and they made SO MANY ERRORS... it was breathtaking in scope and incompetence. While they eventually refunded half the suits, they still charged late fees — even on tuxes that arrived after the wedding was over. When we asked for either a full refund or at least an extension to avoid late fees, they flat-out refused. When we said we’d have to share our experience publicly to warn others, their supervisor literally replied, “ok, that’s your right.” That response told us everything we needed to know about how little they care about customer experience. Weddings are high-stakes, once-in-a-lifetime events. A vendor that builds its brand on relieving stress should do everything possible to make things right when they fail. Instead, Generation Tux doubled down on policies, refused to take ownership, and left us feeling dismissed and penalized. I cannot recommend them to any couple. Stay away!

with the correct size until 2 days before our wedding.

ct suit. Unfortunately that couldn’t be further from the truth, almost none of the initial suits fit for the wedding party and even some of the “fixes” didn’t fit either. It was almost a disaster. Plus the rentals are some of the most expensive on the market, which is fine but you expect a certain quality of suit. Again, unfortunately the suits a paper thin and uncomfortable. I seriously could have bought and tailored a suit for less than the rental and it would have been about the same quality. Seriously, just go with Men’s Warehouse.

r wedding AND my now husband)…and then SIX months after returning the tux that had threads hanging off, a button that fell off right before walking down the aisle and overall was just sloppy looking, they claimed that the jacket was not returned and are charging us $600. When trying to call the company to discuss this issue they refuse to talk on the phone about it stating that the “department that deals with this doesn’t have a phone number” and when trying to sign in to my account that had the tracking number, they deleted all the information about the tux and it being returned. I repeat DO NOT USE THIS COMPANY. P.S. Their social media comments are full of stories just like mine so they have a track record.

eceived a garment that did not fit on the first try. He was able to get a replacement very quickly and it was no big deal. I used the online chat service to fix a mistake I had made when ordering. The customer service was fantastic, and I loved the ability to chat with someone online as opposed to having to call and be put on hold. Generation tux is one of very few rental places that rented the color tuxedo that I wanted for my wedding and the color was gorgeous. I would highly recommend this company to anyone getting married!

They definitely took the guesswork and hassle out of the process. Also they make it very easy to figure out which groomsman needed to complete the next step so I could crack the whip!

they were great. Good pricing for me and all of my groomsmen, nothing bad to say.

suits in crunch time. I will definitely use their services in the future; as their customer service team always answered my questions and inquiries promptly and never allowed me to feel like I was asking too much of them. Thank you Generation Tux for everything you do and have done. This is the 2nd event I’ve used your service es and believe me there will be others!!

cost is much more expensive than when I rented from MW Tux. Many people in the wedding party had sizing issues and although it was taken care of, it really is a hassle having to use the company's "smart" sizing when it would be easier to just input our sizes so we do not have to worry and go through the hassle of contacting the company. The suits, ties and especially the shirts arrive folded in a box and are wrinkled. So be sure you have a steamer for the suit and tie and an iron for the shirt. The tie I received was really short on me. Glad the vest covered the short length. Some of the shirts I also noticed had light colored stains on them. It is much easier going to a physical location (that has a nationwide chain) where they can size you rather than dealing online. Maybe one day they will get this right but Generation Tux just isn't there yet. Also, I noticed that there are a lot of fake reviews online for this company or at the very least they just sift out the bad ones and use the better ones. Beware of this company!

ns essentially immediately. Highly recommended.

they were very helpful over the phone as well

tting was and my wife loved the suits. Highly recommend.

ct that it was our fault and not theirs. Remarkably fast, they had everything back on track. On top of that, the tux we rented was fantastic and worth the cost. I will recommend this company to absolutely anyone who needs to rent a tux or suit.

the suit to the return was stress free and that's obviously important when you have so much going on around your big day. Would definitely recommend to people and will use again if I need another rental.

oo large. We gave up. Their process of guessing based on arbitrary “body types” is terrible. My husband has a large chest but is quite sounder. I chatted with a. Girl for hours and told her the suit size and measurements he always wears. She said she changed the size on the backend but idk what she must have input because when we got the second suit it was entirely too large. Definitely will not recommend. Better to go in and be measured properly.

to go somewhere to have my measurements taken, but not with Generation Tux. I answered a handful of questions online, and then about 2-weeks before the wedding, Generation Tux sent a perfectly fitting suit to my house. It wasn't just my suit that fit perfectly, all of the groomsmen had the same experience. In addition, their customer service is phenomenal. I had a question and I used the messaging feature on Generation Tux's website, and within 2-minutes I was speaking with Bayley (who I presume is a customer service representative), and she answered all of my questions and was very friendly. This was on a Sunday afternoon, so I honestly wasn't expecting to have an answer until Monday morning.

! I’m so happy I didn’t need to go to a brick and mortar store... it’s not my thing! Would recommend GenTux to alllll my friends getting married.

as you try the clothes on quickly, there is plenty of time to easily call in for any necessary adjustments. No hassle.

using Gen Tux.

ith the wedding party. Excellent customer service. Most importantly, the tux looked sharp and fit like a glove. Highly recommended.

e added complexity of suit fittings and returns. The first time I used them I answered a few questions about my body type and sent some pictures and they sent me my suit with plenty of time before the event to try on. The suit jacket was a little big so I called them up and asked for a smaller jacket. Two days later the jacket showed up and it was a perfect fit. Once the event was over, I put everything back in the box, applied the prepaid shipping label, and dropped it off at my local Kinkos/FedEx. Couldn't be easier. The second time I used them, they still had my measurements on file and shipped my suit right away. The suit arrived with plenty of time to try and get changes, but it fit perfectly the first time and the return process was even easier since they use UPS for the return shipment instead of FedEx. The suit and shoes arrived clean, pressed, and ready to go. The Men's Warehouse made a mistake dismissing George Zimmer and I'm glad he was able to revolutionize the suit rental industry.

ooked!! Would highly recommend!!

heir tuxedos actually look great instead of the boxy fit other companies have. Recommended it for my cousin too! I had a small fitting hurt and they sent me a new one within 2 days. Go for it!

tely use this service again and would recommend to anyone needing a suit or tux rental!

nd in a friendly and professional manner. Would definitely recommend!

eneration tux was the best decision I could make. They take care that the tux fits everyone. They made tux renting an easy process. I would recommend them to anyone.

not on hold like at all and was able to speak to a human person. They have such hospitality and care for their customers. They can text you to make things easier! And when a particular person cannot respond another person will text back to maintain contact. I had so many questions as a bride, and I felt silly making an account for my fiance at the time but learned that many brides to the same thing! We made NO mistake choosing this company for everything they did. My dad was not used to an online rental company and still put in his regular measurements over the phone which they were so gracious to record. As long as your info was in the system, they could find you within a minute instead of having to maintain a certain reservation ID and share it with the whole bridal party. I love love love this company. I was so hesitant on going with an online rental company (I even compared this one to like 3 other online companies) I love the quality of their fabric most of all and customer service. I wish I could write more about this company without rambling but honestly, go with this company. They allow a home try-on for the groom and when you have X amount of groomsmen, the groom is free! They will give you all the materials you need, great quality and good rates.

r the blue was too bright or the shoes weren't the right color at all). We tried Generation Tux with the At Home Try On, and we were so pleased. We had also tried another online company, and despite putting in my husband's measurements that suit was ill-fitting, but GenTux's suit was a perfect fit! Our groomsmen were located all over the country, so I was concerned about them only being able to try their suits on the day before the wedding (like most national retailers offer). I LOVED how with GenTux everyone would get their suits 2 weeks in advance so there would be plenty of time to fix any issues if we had them. They also had great customer service throughout the entire process. The only thing I didn't love was their choice of brown shoes as they were noticeably wing-tipped...almost in an ombre style. We ended up having the guys buy their own shoes, but if they had a more traditional brown style we would have rented through them for shoes too.

yable experience. They did an amazing job with the fitting to my suit so I didn't need any alterations, but when one of the other groomsmen needed an alteration close to the wedding date, he sent it back and had it corrected in no time. I highly recommend Generation Tux to anybody that wants to worry about one less thing for their wedding.

rial was great and was extremely easy for me to shoo online and trust the process.

weeks before. There are step-by-step pictures to guide you in taking your measurements that make the process incredibly simple. The customer service representatives are always delightful. Simply mail your suits back within three days of your wedding. So, so simple and wonderful!

to work with! Something doesn’t fit right? Make a quick phone call, tell them what needs to be fixed, send it back and get it back within a few days! Will definitely be recommending to my friends.