Generation Tux - Columbus, OH

nce **last Monday — 8 days ago** — and have received essentially zero customer service. My wedding is **October 10th, which is FOUR days away**, and my dad's suit has STILL not shipped. I have called this company every single day and have spent approximately **3 HOURS ON HOLD EACH DAY**, only to eventually be disconnected. I was able to speak with a representative once, last Thursday, and was specifically told that my dad's suit was going to ship **that evening** and arrive by **Saturday, October 3rd**. It is now **October 6th**, and the suit has STILL not even shipped. I have also sent multiple emails over the past 8 days and have received **not one response**. And the "call back" feature? Don't waste your time. It does not actually result in someone calling you back. Instead, it apparently just sends a voicemail through, which completely defeats the purpose when you need to actually speak to someone about an urgent order. What makes this even more infuriating is that I had absolutely no problem getting responses from this company months ago when I initially ordered everything in June. During peak wedding season, I could get a response the same day or the next day. Now that my wedding is literally **four days away**, suddenly there is absolutely no customer service to be found. I understand that delays happen. What I do NOT understand is completely ghosting a customer who has been desperately trying to get help for over a week, especially when the item in question is for a wedding that is days away. At this point, I don't even know whether my dad will have his suit in time for my wedding, and this company has done absolutely nothing to provide an answer or reassurance. **Eight days of emails. Daily phone calls. Hours spent on hold. Multiple disconnects. A completely useless callback system. A promise that the suit had shipped that was clearly not fulfilled. And now four days before my wedding, I am still sitting here with no answers.** This has been an absolutely unacceptable experience. I would strongly recommend that anyone ordering from this company for an important event think twice, because apparently once they have your money, getting anyone to actually help you is nearly impossible. I sincerely hope this company takes a serious look at how it treats its customers, because this level of customer service is completely unacceptable.

will even send an email acknowledging your return yet still try to run your card for complete and utter BS fraudulent reasons. They consistently steal money from customers with this unethical tactic.  Report them to the FTC as you can clearly see how many poor people they scammed on the BBB.  We have to be better than these people!

aid $275+ per person for thin, easily creased, stiff lapels. I'm not saying it was the worst suit I've ever had, but it definitely seemed overpriced to me and all my groomsmen. Every suit came VERY creased and needed extensive steaming. All but two of my groomsmen had major sizing issues. My own suit came with the wrong size jacket and shirt. The measurements I gave them for my shirt were 16 collar, 35 length. They sent a 15-15 1/2 collar and 36-37 length. And then the first replacement shirt, I ordered only fixed the collar. All of this happening the week of the wedding and I need to coordinate with all my groomsmen to make sure that they are getting their stuff ordered and on time. And I need to regularly check in with them so they try on each suit every time they get it because we couldn't trust that it was going to be OK. we did everything we could to steam the suits, and then as soon as we sat down during the ceremony and stood back up, they were creased again. The only truly positive thing I can say about this company is they have a very kind customer service team who were pretty helpful. Do not use generation tux. It is not convenient. It is 10 times the headache that it needed to be.