Edit: George Street worked with us to help resolve the issues. They offered to let us send them a list of photos to re-edit, and were able to remove the distractors from the backgr...ounds. We were also compensated for the time we did not feel as though we were not receiving the contracted services. Additionally, we were happy with the video we received.
We were not pleased with the quality of the services. Around 1pm on our wedding day, I received a call that our photographer was sick and would not be able to make it. She was supposed to be meeting us for photos at 2:30pm. We were assigned a new photographer. I have seen many other reviews with similar stories, which makes me suspicious that this is something the company does to lure you in, and then send someone of lesser quality. The new "lead photographer" was an amateur at best. He had no idea about what shots to take. During the "getting ready" portion, he did not take any detail shots, and he was MIA for a big chunk of it, missing my mom helping me with my dress and veil. I had to stage all of the group shots, he did not help arrange anyone or make sure everyone was in frame. If there was a picture that needed to be taken, he had to be retrieved, he was not attentive or knowledgeable. When I walked down the aisle, he stood directly in front of the groom. I asked to take a few shots of the two of us after the wedding quickly outside because the sun was setting. He suggested we take them in front of the church's cemetery and columbaria. I asked him to ensure the columbarium was not in the background of the photos and he assured me it would be fine- obviously I should not have trusted him. In the contract it states that the staff can take an hour for dinner if dinner is not provided, we provided the photographers and videographer with a vendor meal. They still all took an hour for dinner at the same time, even though I requested shots of each table, which we never got. The DJ had to go get all of them so that they would know to come back for the first dance. In the middle of the reception when everyone was up dancing, the lead photographer came and asked if I still wanted the table shots... not possible if everyone is already up. Many times, there were group shots being taken at the reception, he did not catch on and come over to get them, he had to be asked and dragged over. When we got the shots back, many have horrible facial expressions, they have many ugly distractors in the background - light poles, sheds, (also including the columbaria... disrespectful and distasteful in the background of wedding portraits), and the crew consistently caught each other in their own shots- many pictures ruined with the videographer or second shooter in the background. A large portion of them were taken with filters on the lens, to make them distorted and altered, which cannot be edited or fixed. You definitely get what you pay for, but I regret even paying the lower pricing for the quality of the work we got.