I am writing to express our sincere displeasure with the services provided by George Street Photo during our wedding in July 2023. Despite our detailed initial discussions, the ser...vice we received was far from satisfactory, and to our dismay, we were not offered any refund.
Our main photographer, David, was extremely unprofessional throughout the day. He made inappropriate comments that left the bridal party visibly shocked and added unnecessary stress by trying to manage issues himself instead of deferring to our planner. He claimed not to have received the photo list my wife sent a week prior, despite her having proof of sending it. David continually brought problems directly to us rather than coordinating with our planner. At one point, he even called my wife a bridezilla when she asked to stand still instead of adjusting her dress and mocked our guests for 'abandoning us' during our planned photo session at the church.
Michael, the second photographer, was largely absent and failed to fulfill his role. During the entire getting-ready process, he was consistently in the wrong place or missing, causing significant delays. He misdirected my father-in-law, nearly spoiling our first look. During formal photos, Michael was either idle or taking irrelevant candids, failing to assist the main photographer as promised. After formal pictures, he vanished without any communication, and I barely saw him for the rest of the event.
Specific issues included:
Negligence in Photography: Despite clear instructions from my wife, many photos were taken from her bad side, rendering them unusable.
Lack of Coverage: The absence of photos from multiple angles and key moments indicates that the second photographer was not performing his duties, leaving us with an incomplete photographic record.
Poor Positioning: The photographers failed to position the bridal party correctly, resulting in awkward gaps and unflattering compositions in many formal photos.
Given these numerous issues, the lack of professionalism, and the subpar quality of our wedding photos, we are extremely disappointed that no refund was offered. This experience has left us with an incomplete and unsatisfactory photographic memory of our special day. We strongly advise future clients to reconsider before choosing George Street Photo.