Failure to Capture Key Moments: We hired George Street to document our wedding day, which included two photographers scheduled to capture the getting-ready moments of both my spouse and me. We specifically requested this arrangement because we were not doing a first look. However, on the day of the wedding, one of the photographers decided not to show up at all for my getting ready location, leaving me without any getting ready photos, while my spouse had an abundance of them.
Lack of Compensation: When we reached out to George Street about the missed event, they refused to provide any monetary compensation and instead claimed that the photographer stayed later at our reception as a form of compensation. This was not what we wanted; we needed those precious moments captured at a specific event (getting ready), not additional reception coverage.
Missed Key Moments at the Reception: At the wedding reception, we expected the photographers to document significant moments, such as my spouse's dance with his grandmother. Regrettably, they failed to capture this memorable moment, yet there were numerous unnecessary photos of random guests' children running around.
Unauthorized Use of Family Photos: I arranged for a family member to step in and take some getting ready photos to compensate for the photographer's absence. Since we ordered our wedding albums through George Street as part of our package, and George Street did not capture any getting ready photos for me, I worked with George Street to get them to include one specific shot that my family member took in our wedding album. However, George Street not only failed to provide the other desired detail photos due to not sending a photographer to the scheduled event but also inappropriately watermarked and claimed ownership of my family member's photo on their website.
Rushed and Unpleasant Experience: When I finally arrived at the main venue from my getting ready location, the photographer who didn't show up at my getting ready venue rushed through taking my photos. The resulting pictures turned out to be of poor quality, failing to capture the essence of the moment. We ended up with over 3000 photos and had maybe 50 that were good.
Difficulty in Obtaining Purchased Products: Our package included multiple wedding albums and photo prints, which we struggled to obtain. We had to send multiple emails and make multiple calls to request separate codes for each album or photo print that we had already paid for. George Street did not inform us that this was part of the process.
Flawed Website for Album Creation: The website provided by George Street for creating the wedding album continually added extra albums to the cart, making the process extremely frustrating. We had to email and call on multiple occasions for a workaround to even be able to order our album. It also didn't save any progress when making edits, forcing us to start over multiple times.
Unexplained Removal of Photos: After finally completing our wedding album, we discovered that George Street had removed one of our carefully selected photos without notifying us. This happened to be the only photo we had of my spouse's dad's side of the family. The website specifically instructed us to add up to 51 photos. We added exactly 51, and then George Street removed one without informing us.
We strongly advise future clients to be cautious when considering this company for their photography needs.