The owner is charismatic, eager to help, good at putting us at ease through the planning process. There were minor errors in documenting color preferences etc, and types of flowers initially. When viewing our mock-ups we were pleased and only n...eeded to add some willow to the mock-up. We were happy with the two mock-ups we saw (the third was never shown to us). The prices here aren't cheap, but they appeared to be trustworthy and earned our business. All in all- after our last meeting we left confident and trusted all would be what we agreed upon, and they will make it "magical" as promised.
My bridal bouquet was gorgeous- however my toss bouquet was never brought to us. The boutonnieres were ok, and the bridesmaids bouquets were made with the wrong ribbon colors, etc. The ceremony flowers (pew arrangements, as well as two huge several hundred altar arrangements) were filled with lots of greenery (which is something we DID NOT want- nor did we see in any mock-ups).
Reception flowers: table arrangements had greenery in them, again something we did not want nor did we see in mockups. Since the toss bouquet was "forgotten in their fridge", and no one bothered to bring it to us (the flowers were dropped off early in the day), we scrambled to find bridesmaids bouquets to toss. Terrible. The altar arrangements brought to the venue were placed in dark corners of the head table and hardly visible.
All of these things were noticed while looking through wedding photos (on the wedding day there were too many things going on to notice errors in flowers). We agreed to go over our budget because the owner agreed to give us a payment plan, with interest added on if it's not paid by a certain date. So we agreed to spend of 10K on flowers and rentals through her. After the wedding, we received bills with incorrect prices, billed for items never received, the owner ran a credit card for 8k without verbal permission or contacting me prior to running the card- then refused to return funds until her stipulations were met. Every vendor needs to get paid- I agree- however when you send out incorrect bills, with incorrect products listed, and forget to document thousands of dollars ALREADY paid- it becomes obnoxious. If you want a vendor that over promises and under delivers- go with Geranium Lake.