Giracci Vineyards & Farms

gation of your concerns, we have found that the charges assessed to your security deposit were appropriate. I am surprised to see this review. Especially after an earlier telephone conversation occurring between you and one of our staff members and 2 conversations, I had with you personally regarding your wedding invoice fees and day of charges. At the conclusion of our conversation, you did not express any other complaints and appeared to be satisfied with our goodwill gesture and offer of the tickets to our OC Wine and Spirit Fest and a courtesy refund of the wall damage fee. In conclusion - with the acceptance of our offer and no further questions - you and I agreed, and we considered this matter to be closed. After seeing this review, I contacted you and you texted me back stating that if I gave you more money you would remove the review. Your advice to read the contract is good advice and for that reason we asked you to initial each area. Your contract stated that you read all sections. All the sections addressed the changes made to your security deposit. It is very rare that we have additional charges to the security deposit. I do understand that this was due to some damage and that is why you have event insurance. However the largest charge was one that you requested for an additional hour of wedding time. I will address each of your concerns below. 1. Addition Use Time- a. On review of your final timeline for the week of your wedding, it was noted that your wedding was 1 hour over your contracted time. b. Your contract noted 5 hrs of event time. c. Your wedding/timeline was 6 hours. d. It is noted in your agreement that any additional time would result in an additional charge. For these reasons this fee was found to be appropriately charged. 2. Fee for Cleanup of Vomitus/Hazardous Waste- 4 episodes of VOMITING a. Your contract noted that if there is an additional fee for cleaning services beyond reasonable and routine cleaning there is an additional cleaning fee. b. 4 episodes of vomiting is out of the ordinary and biohazardous waste/vomiting requires special cleaning. c. We are required for the protection of your guest to use special staff and cleaning methods for cleaning BIOHAZARDOUS WASTE DUE TO COVID RULES d. Staff was accessed to for this cleaning 4-5 times. For these reasons this fee was found to be appropriately charged. 3. Damage to Wall- a. The contract (see section 9) states you cannot affix anything to any surface. i. Your sign was noted by staff affixed to the wall. ii. The $125 fee (not $150) was refunded to you as a courtesy. For this reason, this fee was refunded to you as a courtesy. 4. Additional Fees For Services Incurred/Reset of Ceremony Space- a. A reset of your wedding Ceremony set was requested by you/your representative 1-2 hours prior to your event. b. Staff tried to let you know that there would be no bees at the time of your wedding. c. In the first paragraph of your contract, it notes that” The final amount may change based upon additional service rendered and or goods purchased.” d. Additional staff had to be called in to reset your event space incurring an additional cost. e. As we are required to retain video and pictures of these occurrences by our insurance for risk management purposes, we pulled that video for you. f. It was your choice to move the site. It was an additional cost to the venue based upon additional service rendered and therefore we found the charge to be appropriate. 5. “Staff members are very kind, but kindness can be deceiving” Honeybees. a. Although the bees were not present at the time of your wedding, as assured by staff, bees are always present in a rose garden. This is how flowers are pollinated. b. There have been many weddings/events in this area before and after your wedding. c. Section 11 and 13 of the contract addresses risks and acts of God. d. Our staff was honest with you and as you noted “very kind". On leaving the venue you said you had a fabulous day AND EVEN PROVIDE GRATUITY TO STAFF. I WOULD WELCOME ANY FURTHER CONVERSATION YOU WOULD LIKE TO HAVE. BEST REGARDS, LINDA KEARNS AND STAFF

or this wedding. The wedding coordinator for this wedding is the same Co-ordinator as the Kate Y wedding. Joy and Company. Although this Company signed our agreement to provide certain services to our couples, we found that this Wedding Coordination Company was not up to our standards, did not provide the services that we required and they only provide the bare bones for wedding planning. Although we do provide Vendor Coordination the day of the wedding, Giracci Vineyards provides the venue and does not provide wedding coordination. Make sure your coordinator meets your expectaions and performs the responsibities required of the venue. This Wedding Coordinator is no longer providing service at our venue. We also encourage you to use the phone and give a personal number out for text and phone calls for fast response as we are working events and not always on email. We realize the urgency of needing an answer and encourage brides and grooms to use the Phone Number that we give to you. As Molly encourages please pick from our preferred vendor list. These are the vendors that have been at our venue and have been recommended by our past couples. We are a winery and each agreement specifies that only our wine will be served at the event unless otherwise stated in the agreement. I am sorry it came as a surprise. We encourage all couples to please read your agreements. Please come back and enjoy a complementary tasting on your anniversary,