This vendor started off great. She responded to my emails very quickly, and was willing to work with me. She gave us the $1 chair cover price, and that included putting them up and tearing them down. Apparently the chairs at my venue were too b...ig, and some of the chair covers ripped. We talked back and forth, about the cost of replacing or fixing them. We eventually came to the conclusion that she would take $25 out of my $100 deposit to fix them. Ok, sounds great! She then told me she would put my $75 in the mail the next day. It has now been 4 months, and she does not respond to my emails or phone calls, and I havent seen my money.
This doesnt even anger me in regards to the money. I think its based on principal. I dont know why she cut off contact, but I find it completely unprofessional, and just plain rude. I know we got a great deal on the chair covers, and everything seemed hunky dory. But, we do have a signed contract stating that the money is to be refunded to me after the wedding. Its not worth me taking it any further, but word of mouth is powerful, and im determined to make sure everyone is aware.
I also have a cousin who used her a few weeks before me, she was getting married out of town, and so she picked up the chair covers on her own, then dropped them off when finished. She never heard from her again, nor did she get her money back either. So, its not a one time event.