We picked Glendalough Manor as our reception and ceremony site because we loved the look of the grounds and manor. We thought since they were very straight forward about pricing, etc, that they would be a pleasure to work with. However, after b...ooking, we didn't hear from them for 3mths, though we were supposed to arrange to see them within 2wks. Finally, they got back to us but switched our coordinator.
Plans were rushed, but they went forward. Then on the wedding day, we get there and the colours for the banquet hall are wrong.
Then, after the ceremony, the DJ (the DJ that comes with the venue) was wandering around and didn't announce when the food was finished serving, so half our group was still hungry as the food was being taken away.
Then, the DJ announces my MIL, but says the wrong name (a mans name, on top of that!)! Our coordinator had written it wrong a few days earlier but we had corrected it with her. Apparently she didn't pass on the info. For our cake cutting song, instead of the traditional song we'd picked, the DJ plays some horrible song we'd never heard before.
On top of that, we were ushered our an hour before our time was up, and our guests who had arranged for rides at the proper ending of the reception were bothered and almost kicked off the property!!
My husband and I got in our limo and all our bags that our coordinator was supposed to place in there, weren't there. We had to stop the limo, call a groomsman and have him search for our belongings.
So, while the environment was beautiful, the service was horrible. If you want to use this venue, I would strongly suggest using your own vendors to make sure the day goes smoothly.