I could not say enough wonderful things about Glenmoor. We had a long engagement and thus had the opportunity to work with two different wedding coordinators there, and they were b...oth absolutely wonderful. Everyone was so accommodating and fantastic to work with. I truly do not even know where to begin. From the catering (you would be hard-pressed to find better food) to their execution of your wishes, they were fantastic. I will say, overall, I would recommend Glenmoor in a heartbeat - our wedding was truly beautiful, and I do not believe it could have been more breathtaking anywhere else. However, in the spirit of honesty, I feel compelled to mention a few small downfalls:
1. The valet service is not ideal. Overall, the staff at Glenmoor is absolutely wonderful, but when my now-husband asked for help unloading supplies the day before the wedding - in a torrential downpour with a ton of people standing under the awning out front - no one offered to so much as hold a door for him. I was absolutely livid. Otherwise, though, the staff was unflinchingly dedicated.
2. We did have to ask twice on the day of the wedding to have a pitcher of ice water delivered to the women's locker room. Reportedly, both locker rooms were absolutely stifling. The restaurant attached to the men's locker room supplied them with ample cold beverages, but the women were not as lucky, and it was probably about half an hour from our first inquiry until it was delivered.
3. Their hotel - the Bertram Inn... I would not wish it on my worst enemy. I could only offer a single star if I could rate it on its own. I do understand that it is an old building and that a lot of things are outdated, but it was not a pleasant experience. On the plus side, the staff were very welcoming, and the room had its own thermostat, which is a big deal for me, but that was mostly the extent of it. The convenience of having a room right up the stairs from the ceremony and reception space was invaluable, and for that we did not waste a single penny, but the bed was rock hard and shook completely if one of us so much as shifted our weight. The pillows were painfully thin, and the sheets smelled as if they hadn't been slept in - or changed - in the last 40 years. The walls are very thin, and we quite vividly heard doors opening and closing all night long. The bar was "stocked," but there was nothing in the mini fridge, so all of it was warm, and opening one of the bottles of water cost us $3.50. The only "food" offered was a mint Harry London's bar and a small pack of buckeyes - neither of which we were inclined to open. Considering the smell of the sheets, I would actually be a little concerned as to their age anyway. We had booked the room for the night before and the night of our wedding. We live 20 minutes away, but we left at 1:30 in the morning the night before the wedding to go home and checked out at 10:00 the next evening so that we could sleep in our own bed. Thankfully, we were the only people involved in the wedding to book a room there. If you have friends or family coming in from out of town, I strongly encourage you to send them to the Holiday Inn first.
Granted, none of those are monumental issues, and all are easily dealt with. Nothing in any way, shape, or form impeded our special day from being the absolute best day of our lives - hence the five-star rating. At the end of the day, we would not have changed anything for the world.