Gloss Beauty Bar

company. As the owner of this company, I take our customer experience very seriously and I am happy to take a look at some of the issues or concerns you may have had. Our company has went through a lot of changes, accommodations, new requests, etc, for all of our new clients as well as existing ones due to the COVID-19 Pandemic that has happened/continuing to happen. We ask that you allow us some grace when responding to emails, or responses since we work in the salon from 9am-6pm throughout the week as well as bridal parties on the weekends. We do service a lot of other clients and brides as well, and we will absolutely get back to you. We did let you know that we have received your requests via email and that it will be taken care of, and if you have any emergencies that you can reach out to us via our phone number. We do our best to get emails taken care of as soon as we possibly can. With the COVID-19 Pandemic, reschedules, and new clients, we are doing our best to respond to everyone as soon as we can and we are sorry you felt that we were snapping on you, when that wasn't the case. We were simply stating that we would get back to you as soon as we can and we received your first email that you have sent us. As for the wedding day, all party members are required to come with blown out, dry hair and makeup free for services. You mentioned that we made you late for your photos you wanted to capture, however, our artists were there before the time they were scheduled to service you. One of your bridesmaids showed up with hair that was wet, which in turn made the entire timeline backed up since she was the first person on our timeline to receive services. Our hair artist had to wait additional time to service the first bridal party member due to her not being ready for services. Our artist for makeup informed me that you wanted a smudged eyeliner look, which she accomplished for you. It was a water resistant eyeliner which she also set with powder before she left. I also wanted to touch base with you saying you felt l like you weren't heard by our hair artist on what you were wanting. You showed her a photo of inspiration, and let her know that you wanted your hair to be slightly curlier than the photo that you showed her, which is what we delivered. We have photos of your hair and makeup, and the hair was , it was not ringlets or up to your shoulders as described by you in the review. When showing us a photo of inspiration for hair, it is a photo of inspiration. It does not mean we can articulate the hair exactly as pictured, and that we can do something similar to the photos. Pictures are filtered, edited and also don't show what type of hair the person had in the photo to achieve the look. Since each client has different texture, hair type, and factors that contribute to the way hair will look, we can only do our best as experienced hair artists with your exact hair type/texture. Our artist walked with you with a mirror and asked you what you liked and what you didn't like so she could fix and correct to what you were looking for. You decided to take additional time asking your bridesmaids to flatten your hair with a flat iron, as well as style your own bangs, which also takes time out of your services. I apologize that you feel that you have wasted your money with our company, your experience to us means more to our company than any amount of money in the world. If you had any issues or concerns, I would have been happy to rectify any problems we may have caused if you just reached out to us on the phone or email. We would have been more than happy to help fix any concerns you may have had & make you happy. Again, thank you for addressing your concerns, and congratulations Karissa! We hope you had an absolutely fantastic wedding day!

n. We are most definitely open to constructive criticism for our artists & we appreciate you taking the time to tell us what we can do better. We know that you wanted a full glam look, and you were happy when the service was complete, but if you are not happy we do ask our customers to give the feedback while getting the makeup or hair done so we can fix what is wrong from the beginning. We do know that people in the bridal party also may have some changes that want to be made throughout the time being, so that will also affect timing. Overall, I am happy that you had a great time with our artists & we will make sure to take your feedback into consideration with future parties! Sincerely, Maggie (Owner & Operator)