Visit to Showroom: April 10, 2010
As I was planning my wedding from Florida, my parents received information and advertisements from Glow Concepts at a bridal show they attended for me and said they had a beautiful set up. However, when I emai...
led them with my wedding information to start talking pricing and options, I received this and only this in a response email:
“QUEEN MARY IS A VERY TOUGH PLACE TO DELIVER CHIAVARI CHAIR. WE WILL CHARGE HIGH DELIVERY AND PICK UP FEE $250 FOR THIS LOCATION.”
Needless to say I was a little taken aback, and wrote as much, at which time they realized this email was meant to be sent internally. They apologized and I made an appointment to visit their showroom anyway.
My disappointment with this company did not end once we arrived. Their showroom was so warm, I felt like I was going to pass out. I think it was all the spotlights, but it wasn’t even a warm day, (April!) and it was so unbearable I had to sit down. And there we sat for the next 10 minutes, until someone acknowledged us (we had an appointment) in their tiny room. They have very pretty things, but an extremely limited selection. It seems they deal more in expensive, custom work than “off-the-rack” linens and settings, which is fine, just not what we were looking for. They did not have anything close to the green I was looking for (even on the sheet of fabric swatches they said they could order), but when I told the salesperson as much, she continued to push this one apple green fabric (my color was olive). She literally said “No, this is a good color.” That’s fine, but not for me! Very pushy and unprofessional – needless to say, I did not go with Glow Concepts.