I went to Grace Elizabeth in August 2019, and I fell in love with my dress, bought it and ordered the veil that I tried on with the dress. It was soooo stunning. All my in person interactions with Grace were amazing. Loved my time so much. Thin...gs began to go downhill when the communication stopped with Grace before our transaction was finished. We needed the veil we paid for, and it didn't arrive when we hoped and we didn't hear from Grace after numerous messages. Finally she got back to say she could guarantee we would have it in December. It only came in February. Then my mom shipped it to me. I wanted to keep it sealed so that it wouldn't get dusty. Last week, I tried it on and it's the wrong veil. Not even close to the one I paid over $500 for. Not the same style, not the same length. I'm devastated. I'm a COVID-19 bride living in Dubai, UAE. My parents and friends can't make our wedding because of travel restrictions. My mom has been amazing trying to get me the veil I tried on in the shop but with the lack of communication with Grace and the wedding day being May 30th, I don't think I'll get what I ordered. Because of this lack of professionalism, I can't recommend Grace. I'm truly thankful that other brides have been happy, but this has been just a hard season, and this seems to be the cherry on the cake.