I'm not even sure where to start with this review. I chose Graceful Hands because when I first started looking for a florist, they responded to my email quickly and had a (reasonable) quote almost instantaneously. But everything fell apart afte...r that.
I live out of state, so we were scheduled to have a phone interview four weeks before the wedding to talk about final details. We scheduled this meeting two months ahead of time, but when the day came, I didn't get a call from them. I sent an email to see if something had come up, and Daryl told me they were still unpacking from Cheryl's daughter's wedding and they needed to reschedule. I was a little annoyed but I agreed to reschedule. I told Daryl the days that would work for me, but she insisted that I call her on a day I explicitly said did not work for me. I told her this poor customer service made me nervous about my wedding, and she did apologize and work to call me at a time that worked for me.
Then the wedding day. I arrived at the venue and saw the bouquets and honestly thought they belonged to someone else because they only loosely resembled what Daryl and I had discussed. I tried to shake it off, but my mother encouraged me to call Daryl and try to get the situation fixed. On the phone Daryl sounded as if my request that she fix the flowers was a horrible inconvenience for her. She did come back and fix them — mostly, but they still weren't really what I wanted. Also, one of the roses fell out of the bouquet during the ceremony.
Graceful Hands has a great reputation, so I'm not sure why I got such poor service from them. Maybe because I didn't spend that much on flowers? I'm not sure, but I was and am pretty unhappy.