Grand Geneva Resort & Spa

Very disappointed in their customer service throughout the entire process. Venue lobby and convention center rooms are still a bit dated inside as well.

Having our wedding at Grand Geneva was a dream come true. Our coordinator Courtney worked with us every step of the way and made sure all our requests were taken care of. I had no worries at all on my wedding day. I can't say it enough how incredible it was! Our guests gave nonstop compliments on how it was the most beautiful wedding they had ever been to.

Our wedding was absolutely stunning! After having 3 coordinators, our second coordinator, Michele, was so helpful at helping us tie in the details and making sure we covered everything. Michele was instrumental in making sure our special day was just the way we wanted. Then, our final coordinator, Alyssa, really helped bring our vision to life. The hotel staff was very friendly to us and all of our guests. The property is absolutely gorgeous and so well maintained that our guests were in awe. Even our guests from Germany promised to come back to the Grand one day. This resort and spa had everything we needed. From golf to pool side service to spa treatments, it was everything our guests were looking for in a weekend getaway. The feel at the grand is luxurious but not stuffy which is what we wanted in a venue. The entire resort felt like us which was the most important. While everything was wonderful, a few things didn’t go as planned. Specifically, the welcome bags. The hotel charges $3 per bag to hand to guests, or free if left at the hotel concierge desk. We thought $3 per bag was outrageous, especially since we had 70+ room reservations so we chose the free option. However, at the end of Friday night, we saw other hotel bar patrons (not involved in the wedding) take our welcome bag for themselves. While we expected some of that, the same patrons proceed to hand the remaining bags (5) to the bar tendering staff. The bar tending staff did not refuse, but accepted the bags. I thought that was absolutely unacceptable. Then on Saturday when majority of our guests were checking in, there were no bags left. When we talked to Alyssa about the problem, there was nothing she could do. Even mentioned that they charge $3 per bag just because other hotels do. While in the scheme of things, the welcome bags are small, it was money spent that did not get into the right hands. My final word of caution would be payment. Please read your BEOs (banquet event orders) carefully. This is where they detail pricing. They were NEVER correct. We had to go back and forth multiple times. We ended up saving over $3,000 just by reviewing and pointing out their errors. This is probably a word of caution with all wedding planning but I only had issues with it here. All in all, it was a great wedding venue. The wedding day was amazing and our guests loved the resort. A true win-win!

The absolute best venue! The Grand Geneva assigns you an event manager to help you organize your whole wedding! Haley, our event manager was so amazing! All of our guests loved the resort, the spa and the golf. Would recommend this venue to anyone!

The Grand Geneva was an amazing venue for our December wedding. We had a lot of out of town guests and the resort was a perfect getaway with all the amenities they could ask for. The hotel and spa staff were very friendly, helpful and accommodating. The Grand Geneva Resort was very helpful in the planning process and helped guide us through every detail. From touring the facility, food tasting, guest accommodations, event planning, rehearsal dinner to the reception the staff was top notch. We owe our most thanks though to our wedding coordinator Emma who was amazing during the whole process. Emma was a true professional and made us very happy and excited leading up to our wedding night. Emma did a great job communicating with us and always made herself available even on weekends and evenings. Leading up to the wedding Emma took all of the stress out of the planning process and coordinated flawlessly with our outside vendors, the church and even our guests. The day of the event, Emma had every single detail taken care of and our night turned out better than we could have ever imagined. Thank you to the Grand Geneva but most importantly, thank you to Emma. If you get Emma as your coordinator, we promise you will have a wedding to remember. Brooks and Lauren!!!!

We spent a whole weekend celebrating our wedding and were accommodated and treated like the king and queen of the place by each staff we encountered. Our event manager Haley went over the top for us throughout the process and was quick to reply and answer our questions. The bar staff and team went above and beyond, opening their bar 3 hours early for our group of individuals in the lobby without a single complaint. We hosted our reception in the Grand Ballroom and the Grand Geneva team knocked it out of the park. The space was beautiful, clean, and set up exactly how I envisioned.

The Grand Geneva Ski Chalet proved to be the absolute perfect venue for our wedding day! We were blown away with how beautiful and inviting the space was for our guests and the food was wonderful. We unfortunately had a very negative experience throughout the entire planning process due to poor communication and continuous incorrect information (e.g. incorrect menus, quotes, room booking links, etc.) being sent to us with frequent inability to reach our site coordinator for clarification. We hired our own wedding planner and coordinator to assist with the process, but this seemed to only worsen the miscommunication or lack thereof. With great effort, we were able to escalate our concerns and did obtain the correct information in most cases once our wedding was less than a month away. The actual wedding weekend was a tremendous success (minus a few unfortunate encounters with the venue bartenders), but with the amount of money we were paying we expected a significantly higher level of service. We did not expect planning a wedding at such an established resort would be such a negative and difficult process from beginning to end.

The Grand Geneva Resort is one of the best places to host a wedding! The entire process was super easy to understand and honestly, everything from the venue tour, tasting, to the Big Day went smoothly. Courtney was our event manager and she was always only an email away and made the planning process easy! The rest of the event staff on the big day were very professional and accommodating. Everyone knew where to be and where to go and what direction to point me in. Every time my glass was empty, Courtney or another staff member was right there asking if I wanted a refill. Everything was HANDLED. Which is so important, the only stress I felt on the wedding day was pre-ceremony jitters. We had our wedding at the Chalet, which was really dressed up to be a beautiful and unique candle/lantern-lit venue. Post-wedding, Courtney delivered our late night snack leftovers and Anniversary Cake directly to our room with a hand-written well-wishes card! My only complaint is that the rooms my guests booked through the room block were all spread-out, however I also didn't think to ask for them to be in the same building pre-wedding. Overall, we loved our wedding and wouldn't change a thing. The Grand Geneva Resort is now one of our favorite places to visit. Thank you Courtney and the rest of the GG team!!! Teresa & Tom

We had an amazing wedding here on Thanksgiving weekend 2022. Everything went very smoothly and our event coordinator, Haley, was a pleasure to work with. We highly recommend.

Nothing but the best. The venue provides almost anything you could need, and anything they don’t provide they will help you find with a network of exceptional vendors. My husband and I were so incredibly grateful for how the day came together - and consistently get feedback that it was the most beautiful venue, most excellent food and service… so on. That is all thanks to the amazing service provided at Grand Geneva. Specifically, our Wedding Coordinator Haley was incredible. Haley's diligence and attention to detail paved the way for a perfect wedding day for my husband and I. Haley did an excellent job staying communicative with us throughout the planning process and consistently made herself available to our needs and all of our questions leading up to the big day. On that day, she served as our day-of coordinator, making herself available to the mothers of bride/groom for all questions and last minute requests, and keeping in touch with all vendors to make sure they knew where to be and when - so we didn’t have to. Additionally, she ensured that we remained on schedule per our outlined agenda that she helped us strategize and create. Overall, her presence was a constant source of comfort to us on an otherwise naturally stressful event. The venue was beautiful and well organized and her service to us leading up to the wedding and during our special day was exceptional. Thank you Haley for everything that you did for us!

We had an amazing wedding here on 10/7/2022. Everything went as planned and above that. It was perfect! All of our guests can’t stop talking about it. Haley Bartz was our coordinator and she was wonderful to work with. She was so helpful with everything and I would recommend her to anyone!

Everything went perfect in our wedding . Courtney mcmillion was the best wedding planner! Love, Sydney and Robbie Avilez

After touring several locations before GG, none really stood out as a location I could trust our day with. One random day I decided to call Grand Geneva as their location was perfect for our families coming from Chicago and Milwaukee, but wasn’t sure it would be in our budget. Heather answered and right from the beginning of our conversation she made me feel secure that GG would ensure we had a great experience! And that they did! We had a tour with KJ and she was wonderful and showed us several areas we could have the ceremony and reception. What a beautiful property! Once we agreed on contract terms, we were then passed along to Courtney M. Courtney was newer to the property but not new to the industry! She was a delight to work with and became a trusted advisor during our process since neither myself or husband have been married before and didn’t have a ton of help since we had a smaller wedding. They do treat you like royalty and even though we had a smaller and more quaint wedding we never felt like we were not their number one priority. Please note this property is HUGE, I was disappointed how far apart our wedding room block was from eachother, everyone was in a different location/wing. And for that, our suite became the gathering place and it was hard for my husband and I to have alone time. My dad doesn’t walk well, and we asked a random employee in the hallway if they had a wheel chair for us to use and within 10 minutes one was delivered to our room! That was a life saver. Thank you to all of Grand Geneva team, from Sales to Banquet Staff to the kitchen staff who made such delicious food! A lot of our guests said it’s the best wedding food they’ve ever had. I could go on and on…Highly recommend this venue and team.

The Grand Geneva was ABSOLUTELY WONDERFUL for our September wedding. The staff went above and beyond to make our day perfect - extra special shoutout to Kristi Johnson, our coordinator, she is incredible!!!!! Everything was set up better than we could've imagined, it was SO beautiful, and we didn't do an ounce of clean up! Highly recommend this venue for a wedding of any season, we couldn't have asked for a better experience through the entire planning process up until the big day.

Very large hotel with great accommodations. Our wedding guests were happy with everything this hotel had to offer. The team was extremely professional. Thank you!

We had our ceremony and our reception held at the Chalet. It was wonderful! The food and drinks were great. Kristi and her team were excellent assisting with things in the morning that I needed. Kristi was very good at communicating too. Our guests loved the food. I really don’t have any complaints except that at the end of our reception we waited over an hour for the trolley to get us. That’s my only real complaint about my wedding. Other than that everything was wonderful and I highly recommend.

Grand Geneva went above & beyond for our wedding! When our wedding had to be pushed back a year, they were so accommodating in letting us push back an entire year, secure a coveted Saturday spot with our rescheduled date, and honor most of the 2020 rates. The venue was stunning, the grounds are impeccably kept, and the food was delicious. We appreciated Grand Geneva's willingness to accommodate special requests in food & transportation. Jamie Curler did a fantastic job in making sure the day went perfectly!

My husband and I did not get married here but I did rent a villa for my bridal party and me to stay in prior to the big day. Everyone was so kind and the rooms were amazing! Plus, we brought my bonus daughter and she loved the taking the trolley to the water park and the arcade. Highly recommend!

I cannot say enough good things about Grand Geneva as our wedding venue! Justin was our wedding coordinator and he was absolutely PHENOMENAL. He was so incredibly communicative before the wedding and answered the many questions that we had. He also assisted with our rehearsal and made sure everyone knew what to do. On the day of the wedding, Justin ensured that everything was perfect and the way we wanted it. I didn’t have to worry about anything other than getting myself ready! He even helped me hide from guests before the ceremony and brought me food and water while I was waiting! At the reception, he brought my husband and I a plate of appetizers and got us our drinks while we were trying to figure out some things with the DJ. He checked in with us frequently throughout the night to make sure everything was just how we wanted it. He definitely went above and beyond for us. Additionally, the food was amazing, all the staff were very kind and helpful, and our accommodations were great. It’s obvious that GG has a lot of experience with weddings because everything about our wedding was absolutely perfect. If something went wrong, Justin definitely made sure that we did not know it, because I can’t think of one thing that didn’t go according to plan. We could not have dreamed of a more perfect venue or wedding day. I cannot recommend Grand Geneva and Justin enough!

I don’t think I could’ve asked for a more professional and accommodating event venue to work with for my wedding. From the very beginning, we experienced amazing customer service. We were touring venues via FaceTime as we live out of state, and they were so accommodating and helpful during the call. We were able to have our tasting as soon as covid restrictions were lifted, and they wine and dined us so we were able to check out the wedding menu in person. The food was so good- it’s five star!!! Once we postponed our wedding in Summer of 2020, we were able to switch our dates to August 2021 without any extra deposit or cancellation fees- they were so understanding throughout the entire process. I worked with Kristi, who answered all of my questions and didn’t hesitate to help me in any way during my planning process… all of my questions and concerns were addressed quickly and she took such great care of us! She’s the best, and we just couldn’t have asked for a better planner to assist us on the most important day of our lives. The actual wedding day was beautiful- they just really know how to make the Bride and Groom feel special and accommodated every request that we had with a smile. We had many compliments on how beautiful the setup, the ceremony (Greenview) and the reception (the Chalet) were and how delicious the food was. We are foodies, and to hear our guests compliment the food and say it was some of the best food they’ve ever had at a wedding (if not the best) made us so happy to hear. Also, we had a lot of people attend from out of town, and they loved staying at the Grand Geneva. Lots of activities and dining options for all ages. From beginning to end, Kristi and her staff went above and beyond, and we are so grateful to them and the Grand Geneva for hosting our wedding. Highly recommend this venue for your wedding- you won’t regret it!!

We are so happy with the wedding we just had at Grand Geneva. Our coordinator, Kristi Johnson was outstanding from start to finish. She helped us with hundreds of changes, details and all arrangements. As mother of the Bride, planning a rehearsal dinner, wedding ceremony, and reception, all outdoor, during a pandemic is quite challenging. Kristi handled everything professionally and in a timely manner. We had 5 grandparents who needed to be transported at times and Kristi was right there with a golf cart, so caring and patient. We held our wedding ceremony at the Pavillion lawn, overlooking the golf course in the midst of huge trees. Stunning location. Our reception was in the Pavillion, since we needed everything outdoors. We had plenty of room for 140 guest, a large dance floor and a large band. Grand Geneva resort overall is a lovely resort. There's plenty to do, a few venues to stay in, great health club and spa, and while we didn't have time to golf, we'll be back to enjoy the beautiful golf courses. We were quite pleased with the quality of the food and the platinum bar package we selected. We also had a wedding planner, Becky Dryer from Something Blue Lake Geneva, which will be another glowing review. Couldn't have had a successful wedding weekend without Kristi and Becky supporting us. Thank you Grand Geneva!

Oh my gosh, we LOVED having our wedding at the Grand Geneva. All of the staff were professional, flexible, accommodating and all around wonderful to work with. Our guests loved the food and kept telling us how beautiful everything was. Kristi was a complete joy to work with and made everything for the wedding so much easier. As a bride I completely trusted her. GG made all of my wedding dreams come true. I would have my wedding there again and again.

Grand Geneva went above and beyond to make our wedding day perfect! Due to COVID-19, we moved our wedding to Grand Geneva less than 2 months before our date, to accommodate our larger guest list. Not only did they have our original date available, the wedding coordination staff was easy to work with and was very responsive to our questions and needs throughout the process and especially on our wedding weekend. Kristi, the main coordinator, had several local contacts for rentals including draping and chairs, which helped us with our overall design plan. The Evergreen Ballroom was a beautiful space for our ceremony, and the staff was able to quickly flip the room for our dinner and reception. All requests we made for our day were honored with kindness and professionalism. As a COVID couple, the Grand Geneva made us feel important, safe, and many of our guests commented how they would be back to visit again!

Would HIGHLY recommend for a wedding/reception! Kristi and her team went above and beyond to make our wedding day absolutely incredible.... she even ran and got me a pair of flip flops when I could no longer stand in my heels! Staff was very professional, every detail was in order, and the night went flawlessly. The Grand Geneva was beautiful and all of my guests felt very safe during the pandemic.

We found ourselves in a pickle 6 weeks before our wedding when we discovered that due to COVID our original venue would not be able to host our wedding. I desperately reached out to several places in Lake Geneva and Grand Geneva (and Kristi) was the biggest blessing in disguise. Our guests were amazed that this was essentially our "backup venue" and re-planning a wedding in 6 weeks was virtually stress-free. Grand Geneva provides so many services and, on top of that, every employee I worked with was committed to making my day exactly what I wanted. Every request was met with "of course!" and I was encouraged to follow all my wedding dreams. The venue was beautiful, the food was amazing and my day was perfect and I'll be grateful to Grand Geneva forever for being such an important facet of my wedding.

Grand Geneva Resort and Spa went above and beyond to help my husband and I make our dream wedding into a reality. The views are gorgeous and so many little hidden spots for photos! All of the staff was amazing and really outdid themselves. From the very beginning of our search to the tasting, wait staff, salon & spa girls, and all other employees, they made our experience simple and easy. A special thank you to our event coordinator Kristi Johnson — she was my right hand girl and exceeded all expectations!! Highly recommend the GG for weddings, you won’t be sorry!

I can’t say enough about how professional this resort was in handling my daughter’s wedding!! From the golf to the rehearsal dinner to the wedding..... all first class! Kristi, the wedding coordinator was so responsive and handled everything with a smile!! I highly recommend!

Can’t find the words to describe how amazing our wedding at GG was. Planning a wedding during Covid could have been a major challenge, but the staff was nothing short of amazing. Our event coordinator, Kristi, provided service that was second to none. Always willing to hop on the phone, meet at the resort, answer questions and provide comfort during times when covid was working against us, and never Stopped advocating for us. She was critical on wedding day as well by making sure everything ran smoothly. Our day was magical. The food was unreal with amazing staff at the bars, servers, everyone we encountered. Truly cannot say enough good things about GG. I never thought planning and executing a wedding could be so simple, but the right staff at the right place made it happen. I would highly highly recommend GG to anyone considering a wedding where these things are important to you: ease of working with the event staff, value of “what you get per person,” amazing food (our wedding cupcakes were to die for), having your reception, ceremony and hotel rooms all on one property, and spectacular views for your wedding day photos.

We had our wedding at the Grand Geneva last weekend and it was above our expectations! We were gifted Kristi Johnson as our event coordinator for the last few months of our planning and we could not be more grateful for all her help! Every time we would talk to her leading up to the wedding she made us feel hopeful that our wedding would still go as pictured given the pandemic. Every change, no matter how last minute, was met with no hesitation on her end. On the day of, she was so calming and gave her full attention to myself and my wedding party and family. Kristi drove us around the property for pictures and tended to our bridal party as they had missed the cocktail hour and stuck in the van for parts of the pictures. On top of that, I had a few family members that could not come last minute and I asked if we could take some wedding cake home for them and it was in our bridal suite that night. Seriously so accommodating!! The wait staff at the Chalet was also so excellent, kind, and attentive. I did not have to worry about a thing the whole night! I couldn’t picture a better wedding thanks to Kristi and the staff at the Chalet! I was worried our wedding wouldn’t be as pictured due to the pandemic, but Kristi and staff made sure that wasn’t the case and made it even better than the wedding I pictured! We will definitely be back to the Grand Geneva for future celebrations!

It was a magical, perfect wedding weekend for all our guest and family! We first met with The Grand Geneva in May to discuss our potential wedding venue, and were sold by the beauty of the property and the best-in-class wedding packages. Kristy Johnson was our point of contact and she was detailed, responsive, and made our wedding tasting so fun and memorable. We trusted Kristy, and every detail we discussed with her, she remembered and executed. Kristy Johnson and her team are the main reasons why we had such an amazing experience. In addition, the customer service and hospitality offered by Meghan (front desk), Adam (concierge) housekeeping and security was over the top. The Chalet was decorated like a dream - the food, the cake, the wait service, everything was AMAZING! We would do it all over again at the Grand Geneva and it will forever hold a special place in our hearts. We can't wait to visit soon. Thank you for making our wedding dreams come true! Nancy & Rocky

"Beyond" is the best way to describe this venue! It was beyond expectations in every way! From the attention we received from our coordinator, Kristi Johnson, to the little details they took care of that we never even thought of! I could never have handled all of the changes that had to be made (due to COVID) with out Kristi and her team. (a big thank you to Justin Kirkpatrick as well!!) We received nothing but positive feedback, even from the pickiest of family members. The grounds are spectacular and thanks to having such an amazing staff, as the Bride, I was actually able to enjoy those views and time with my groom and guests. Thank you again to Kristi, Justin and The Grand Geneva staff.

To say our wedding was perfect would be an understatement and that is truly in thanks to our coordinators and the staff at Grand Geneva. The experience at Grand Geneva was absolutely incredible from our arrival to departure and throughout the entire planning process. Heather initially showed us the venue where we fell in love with the ski chalet then worked with us to secure the most beautiful ceremony location. We originally had Rhonda as our wedding coordinator and she was absolutely incredible, very timely in response. Very knowledgeable of the resort and very supportive throughout the process. We unfortunately had to postpone our wedding as a result of Covid 19 and truly I feel so blessed with how seamless the process was, we were assigned a new coordinator due to the current climate with some event staff furloughed. Kristi was our main point of contact and could not have been more attentive, supportive, positive, timely in her responses, and accommodating. Kristi went out of her way to make every single detail perfect, she listened, took diligent notes, provided superior customer service, and continuously just left us feeling so grateful that we had such a positive experience despite the challenging circumstances with Covid 19. Kristi made planning and replanting a wedding enjoyable and so pleasant, if I had a question she had an answer and literally made our dreams happen and our reality. Kristi notices every detail and does everything possible to make your day as perfect as possible. Not only did Kristi help make the planning perfect, but she was also so supportive day of and helped transport me and my big dress to the perfect first look destination and ensured we had water and stayed cool. Kristi and Jamie also ran our rehearsal and it was flawless. If I could give them 10 stars I would, I do not have enough positive things to say about our experience. Thank you to Kristi and Jamie for making our dreams a reality! We cannot wait to come back for anniversary trips!

The Grand Geneva was the perfect location for our July 2020 wedding. The beauty of the Chalet is unmatched and was the perfect unique, rustic, and elegant venue that we wished for. The service the night of the wedding was incredible. Everyone's food was out at the same time and still warm. The bartenders were efficient and knowledgable. Kristi Johnson is an incredible wedding planner. She was easy to communicate with, timely with responses, and kept a high level of professionalism throughout the whole process. She was very flexible with all of our changes due to COVID and always kept a positive attitude. We are so pleased with the Grand Geneva and cannot say enough great things. Highly recommend to anyone searching for a beautiful wedding venue!

Grand Geneva’s whole team is beyond amazing! Rescheduling a wedding in a pandemic and then having a wedding during a pandemic should have been a huge headache but the Grand went above and beyond to help all the ways they can! They made our day magical! Highly recommended

My husband and I give our highest recommendation to Grand Geneva Resort & Spa as a wedding venue. With a June 2020 wedding, the odds were seemingly against us in every way. However, because of Grand Geneva, we miraculously had our dream wedding. When planning a wedding in uncertain times, communication is key. Grand Geneva provided us with clear and transparent communication throughout the entire planning process. We were fortunate to work with many talented people, including Heather, Alexandra, and Todd, throughout the planning process. Kristi Johnson, our event manager, was our point person for the final 6 weeks prior to the Big Day. Kristi possesses a rare combination of creativity, flexibility, and dedication. Her responses to our calls, texts, and many emails were always prompt, specific, & thorough. She understood our vision, & she worked to make it happen. She coordinated the rental of our ceiling drapes and Chiavari chairs, & she was the person who coordinated all requests that we had concerning food and beverages. Grand Geneva's implementation of their "CleanCare Pledge" ensured that the safety of our guests (as well as the people who worked at our wedding) was a top priority. Hand sanitizing stations were plentiful, & all of the staff wore masks and gloves. Grand Geneva opened up the room opposite the Evergreen Ballroom so that our guests could practice social distancing in the Galewood ballroom during the cocktail hour. The week before the wedding, Grand Geneva’s staff worked behind the scenes to transform the Evergreen Ballroom. Grand Geneva’s staff even strung twinkle lights & hung escort cards on an arch that we provided. From placing photographs throughout the foyer to ensuring the correct distribution of guest favors and coloring books for children, Grand Geneva’s staff made it easy for my groom and me to simply walk in and enjoy our wedding day. My husband & I come from big Italian families, so we had very high expectations for the food & drink. Chef Nelly, Grand Geneva’s Executive Chef, met & exceeded those expectations with our wedding reception dinner. The tasting was delicious, so we were hoping that the food would be as good on a large scale. We were delighted to find that the food was even better on the wedding day. The outcome was spectacular. Jamie, the person in charge of the beverages, ensured that we were able to offer our guests our choice of liquor and wine. We chose the Super Premium bar package, and we are glad that we did. Our guests are still raving about the food and drinks at our wedding. Chef Nelly even made meals for our guests with special dietary preferences or needs, including a vegan gluten-free meal, gluten-free meal, & vegetarian meals. Our wedding cake, made by Allie, was beautiful. Our guests had the choice of either chocolate cake with cream cheese frosting and filling or vanilla cake with bavarian cream filling and chocolate ganache frosting. Additionally, Miranda made the groom’s cake—a giant armadillo cake that honored my groom's Texas background. The Captain of our event, Juan, ensured that our reception was flawless. The level of service was top-notch, and our guests were so impressed with the high level of attentiveness and courtesy. Grand Geneva made it possible for us to celebrate our wedding day surrounded by family & friends in a beautiful, safe manner. We give this venue our highest recommendation, & we hope that you have the opportunity to have a Grand Geneva Wedding.

We had the best wedding and experience at the Grand Geneva! We got married in July 2020 - in the midst of the pandemic. The Grand Geneva was more than accommodating and incredibly flexible. They worked with us through every change in plans and even helped us come up with creative ways to allow our wedding to be as "normal" as possible. The Grand Geneva as a whole was extremely professional and made us feel very safe with everything considered. They followed CDC guidelines very closely, even when the county they are located in didn't require it. This made us and our guests feel safe! When we started planning our wedding in summer 2019, we worked with Rhonda as our coordinator. She was AMAZING! She is incredibly organized, and we fully trusted her to get us down the aisle. She answered every question with grace and patience, and always kept us on a good timeline. Couldn't recommend her more! When the pandemic hit in March, the Grand Geneva had to furlough some of its employees, including event staff when their events dwindled. Kristi, the events manager, became our new coordinator and she was also incredible! She took us to the finish line, and was extremely patient and organized. We changed our guest count SO many times right up until a few days before the wedding and she was always on top of everything. We were in great hands of both Kristi and Rhonda, and couldn't be happier with the staff that helped us pull off our pandemic wedding!

Grand Geneva Resort made our wedding possible and very flexible to meet our needs. Kristi Johnson who was our wedding coordinator along with Jamie Curler went above and beyond to help us organize a perfect wedding. Kristi and Jamie set up the centerpieces and other wedding decoration including the ceremony. They also offered to pick up the flowers for us and stayed with us the whole time to ensure we had everything we needed. Their knowledge and hospitality experience made us felt like we were at home and kept everything under control And as planned. Kristi also drove us around the golf course to take pictures which was something she didn’t have to do. Given the pandemic in the horizon, Grand Geneva accommodated everything we asked for at a reasonable price and never said no to any of our requests. If there was something not available, Kristi always had a better alternative or solution which made our wedding experience more enjoyable! We recommend using Grand Geneva as their wedding venue to any couples out there who are thinking about planning a wedding. Everyone in the resort starting from Valet, Servers and other staff members they all do their best to make the customers happy. Kristi and Jamie were always available and answered all the questions we had promptly. Additionally, the food was amazing. All our guests were satisfied with the food. One of our guests is a restaurant manager in one of the best restaurants in Milwaukee area and he was impressed with the food so I will leave it at that. With that being said, If you want less head ache while dealing with other wedding stuff Grand Geneva is the right place for you. Kristi and Jaime will have your back at all times and ensure you get the best wedding experience!!

My husband and I were married at Grand Geneva in June 2020, prime quarantine time. We were married in the pavilion and had our reception in the ski chalet. COVID-19 definitely threw us some curve balls, but Grand Geneva was more than accommodating. We started our planning process with Rhonda as our coordinator, but were then given Kristi with coronavirus closures. Both coordinators were absolutely fabulous, and exceeded all expecations. We felt supported through each step of the planning process, and communication was fantastic. I am a type A personality, so I had a plethora of questions on the regular. Grand Geneva made me feel excited and prepared for the big day. Each question, request, and concern was addresses quickly and thoroughly; we could not have asked for a better experience, even when moving forward through a global pandemic. The food, venue grounds, decor, and staff were more than we could have asked for. With how wonderful our experience was,I can only imagine the experience at Grand Geneva outside of a pandemic. Highly recommend!

Grand Geneva was first on our list. It was a must-see because of the ski chalet, as we are snowboarders, but we also love the holidays and are pretty festive people. Once we saw the Evergreen Ballroom and all the decorations around it, we knew this was the place for us. Grand Geneva's execution of Christmas decorations never disappoints. We knew Grand Geneva would strike a good chord for our guests with its ambiance alone. The grounds of Grand Geneva are stunning even without decor, filled with natural scenery, so, any season would fit well here and offers a plethora of photo opportunities. We were lucky enough to have a perfect amount of snowfall the night before, which made outdoor photos spectacular, and I wouldn't be surprised if Grand made it happen ;) Everything about the event itself was absolutely perfect. We are so happy we chose Grand Geneva to celebrate our wedding day. The Evergreen Ballroom was a dream party room. I am very in-tune with details and it exceeded my expectations. It's somewhat uneasy to go in cold without seeing the end result way ahead of time, but it was perfect. The ambiance was important to us and it was EXACTLY what we had hoped for. We mainly worked with Rhonda and we highly recommend her. We feel very lucky to have had her as our wedding coordinator. She has great attention to detail, fine communication skills, a good listener, very kind with a great attitude and made it a priority to bring our vision to life. You feel like she's on your side. The hotel rooms for guests were very nice. The suites for us and our families were oh-so-fancy and very clean/updated. The food and beverages were very good; we keep getting great feedback from guests. The wait staff was very smiley and friendly. Everything during our event was timely and efficient. Special requests, such as, not clearing the plates in the room was executed well and did not affect service. We worked with the pastry chef, Samantha, on a special wedding cake design, which she shared our enthusiasm for, and it turned out so great that we left it in the room for guests to look at and take pictures! The only real downfall was hair and makeup trials at the spa. It was not executed with high standards, which made us fearful of the actual event day, so we had to look elsewhere and hire our own stylist team. (We hired girls from Rockwell Salon in Elkhorn, WI and they were wonderful). It was very fun to prep hair and makeup and get dressed in the Bridal Suite. It had plenty of room; a full bathroom and wet bar helped meet all of our needs. The front desk staff needs some sprucing up. They lack personality and the willingness to go above and beyond for guests, but it did not make any true negative effects to the wedding day. Some mishaps happened with reservations, but were resolved eventually.

My husband and I had a fantastic experience getting married at The Grand Geneva. We were married in the Chalet and it was absolutely beautiful! We originally had a different event manager who changed venues midway through our planning, but we had the pleasure of getting Rhonda who was beyond words! Her communication was amazing and she was always very helpful and prompt. On the day of, the entire staff from the bartenders to the waitstaff to the trolley drivers... everyone made our wedding amazing for not just us, but our guests. I highly recommend the Chalet as well as Rhonda for your special day. Everything was completely seamless and I truly believe that even the hotel staff wanted our day to be beyond incredible. A lot of our guest were from out of town so the link for guests to book online with your room block was easy and the trolley services to the Chalet made it simple for our guests to get to and from the resort. I truly can't say enough about Rhonda and the Grand Geneva staff!

It all started with our event manager, Kate. She was the opposite of helpful, incredibly unprofessional, and at times, just plain rude. At one point, she sent an email that she ended up ‘recalling,’ but not before I read it. Let me tell you, it was a good thing my mother didn’t get the chance to read it. Kate ended up leaving Grand Geneva the month before our wedding and we got a new event manager, Amanda (who was lovely). The arch that we had reserved for our ceremony suddenly became imaginary (GG had no record of it) the month before our wedding, leaving us scrambling to find a new one. We are from out-of-state and so were 99% of our guests. We requested early checkin for our block of rooms since our ceremony was at 5p and normal checkin is at 4p. We received no guarantees and a lot of push-back. At one point, Kate told us that we would either have to tell guests to wear their formal attire in the car or that we could use the lockers in the spa (but our items needed to be out by 7p which was in the middle of our reception). We had issues while checking in and out regarding our bill. The front desk staff attempted to bill us for our complementary room. They also attempted to double charge my mother for her 3 nights. We made hospitality bags for our guests and were lead to believe that they would be kept behind the front desk, and handed out to guests in our block upon check-in (this cost us $50). Thursday night, we were at the bar and noticed a random guest with one of our bags. We brought the issue up to the bar manager and it turns out that the bags were left on a countertop, around the corner from the front desk. They were out in the open, for anyone to take. We brought the issue up to Amanda and she asked if we would like the remainder of the bags brought to guests’ rooms. We agreed, however, no one actually received any of those bags. The day of our wedding, it rained all day. We were set to have the ceremony outside on the Greenview and inside the Chalet as a back-up. We made the call around 11am if we were going to have it inside or out. When guests started arriving and asking the front desk where the ceremony would be held, everyone was told something different. Some staff said it was still outside (in the rain??) and some said it would be in the ballroom. This miscommunication lead to approximately 10% of our guests to miss our ceremony. This is unforgivable. In regards to the Chalet itself, we loved it. However, there were multiple leaks in the roof. One leak landed right next to a guest in a wheelchair who was intentionally seated next to the lift. The other problem with the Chalet is that your food will be luke warm, at best (we chose family style for food). My aunt, uncle, cousin/bridesmaid, and her husband, stayed in a large villa. Villas can cost $600+/night and they stayed for 3 nights. In the middle of the night, the roof began to leak on my cousin and her husband while they slept in their bed. They had to leave their bed and sleep on the couch. They were offered two free breakfasts as compensation. TWO. FREE. BREAKFASTS. We have been in contact with Jim K, Director of Events. We were refunded the $50 for the bags and my aunt was refunded 1 night of her villa. My family and I feel that this is not enough compensation for the issues we had. Getting married is stressful, but it’s supposed to be beautiful and happy. However, this entire experience was something I’d never wish on anyone.

I got married and the Grand in September and I’m so thankful I chose this venue! The property is so gorgeous in the fall that I had my ceremony out doors and pictures on the property! I also had a positive experience with the wedding coordinator, Jamie! She was very responsive and accommodating.

It’s taken me a while to write this review, but I’ve been super busy since saying.. “I Do”. It was literally 3 months ago ....that my husband Eric and I were married at Grand Geneva Resort and Spa. Our coordinator was Jamie. She was super professional, patient, flexible and very resourceful. We also used Haley from Something Blue to coordinate on the day of... and she was stellar. The venue itself was absolutely amazing, breathtakingly beautiful and in every way remarkable. The memories that were created from the planning process right up to our Bubble send off would not have been possible if it were not for the creativity, attention to details and flexibility of the entire Grand Geneva team who supported our event from start to finish. We chose to have a Brunch wedding and our guests are still talking about the food and specialty “Mock-tails” that we named to match our courtship journey. “The Jazz Showcase”, “The Proposal”, “The Honeymoon”, and “Happily Ever After!” I highly recommend Grand Geneva to any Bride who is looking for a naturally beautiful and elegant wedding venue, with great service, yummy food 😊and an overall experience that you’ll never forget! We look forward to returning to Grand Geneva to celebrate for many years to come.

We choose the Grand Geneva to host our wedding near the end of August. We had both the ceremony and the after-ceremony luncheon on the property. They have a couple of beautiful locations for outdoor ceremonies that overlook a large lake and the golf course. It was the ceremony site that sold us on the property. The event staff was great to work with and very responsive. Amanda, our event coordinator, could not have worked harder for us and was such a pleasure to work with! She and the rest of the staff worked hard on every detail and really made our day special. Our luncheon was delicious and the location was very comfortable and beautiful. The overnight accommodations were also very nice.

We could not have had a better experience at the Grand Geneva. Our entire family stayed for the weekend and made a semi vacation out of our big day. The food and venue were fantastic. Also, we worked with Rhonda Baior as our wedding coordinator and we lucked out. She made the entire process a ton of fun and added a ton of expertise and ideas to make our day that much more memorable. Rhonda and the team at Grand Geneva could not have been better to work with.

Our wedding was 10 days ago and WOW, Grand Geneva did such a fantastic job. We had our ceremony on the Fairview Lawn and the reception at the Mountain Top Chalet. Everything was picture perfect and the event itself including everything from timing and setup to food and drink was flawless. Kate Hartz, our Events Manager, was fantastic from start to finish while also keeping myself and others helping me plan in line. Our wait staff and especially our Captain Jamie, were just awesome. If I could do the day again, I wouldn't change a thing and I would 110% choose Grand Geneva again.

WOW. We had our wedding on 6/7/2019 and it was absolutely incredible. I HIGHLY recommend everyone to have their wedding at the Grand Geneva. We had our ceremony underneath the pavilion overlooking the golf course which was stunning and absolutely perfect. The trolley then took us to the "Chalet" lodge at the base of the snowboard/ski hill, which is very scenic! Everyone who attending thought it was one of the best organized and perfect wedding venues. Our wedding planner was Kate Hartz who was so helpful and amazing at helping us wedding plan! Everyone thought it was amazing to get a mini vacation in. The pool was amazing and so was the poolside bar and the views overlooking the golf course. The rooms were spotless and so nice and an at home feel than a typical hotel. This is now one of my favorite resorts just because how awesome and clean and great the service was. I plan on going up at least once a year for now on... I just loved it... I want to be back and the golf course was super super awesome. I highly reccomend the Grand Geneva for someone to have there wedding in the future. My wife and I had the greatest time ever!

We had our ceremony at the Fairview site and our reception at the Chalet and everything was perfect! Grand Geneva did a great job making sure all of our needs were met. Kate Hartz was amazing to work with. We had a lot of special requests and she followed through promptly and thoroughly on all of them. Would definitely recommend this venue.

Had no issues with the event planning. They do a great job ensuring that weddings stay separated throughout the day, we had our wedding Memorial Day Sunday and there were 2 other weddings the same day and we had no interference from other guests. The quality of the food and services offered is worth every penny. They went the extra mile when the menu needed a last minute overhaul due to food allergies.

We got married at The Chalet in early May. We couldn’t have asked for a better experience! Our event coordinator, Kate, was so wonderful to work with and made our dream wedding a reality!

We had an AMAZING time at the Grand Geneva this past Memorial Day weekend. We got married at the Chalet Mountaintop and it was truly unforgettable. Kate was AMAZING to work with. She truly had everything covered-- and was incredibly detailed and thorough with every bit of our ceremony and reception! I will never forget our wedding-- for all the best reasons! Thanks Kate!!!

Simply perfect!! My wedding day was amazing :) Our ceremony was suppose to be outside, but due to the 9 inches of snow, it was inside the chalet. Everything turned out GREAT!!! Hands down would recommend this place to anyone!! Rain or shine the whole staff will make your day perfect!

We had our wedding here at the beginning of November and it was amazing. The food was delicious and they were very accommodating of dietary restrictions (my MOH is vegan). All of the staff were very nice and helpful. Our coordinator, Kate, was amazing with helping work out logistics and keeping everything running smoothly. And the grounds and Chalet were absolutely beautiful. Highly recommend!

I can NOT say enough amazing things about this resort!!! From the gorgeous rooms to the amazing staff, everything made our wedding a dream come true. Rhonda Baior was our wedding coordinator and I love love love her !! We moved to Arizona before we got engaged and came back for the ceremony and reception. Rhonda made everything beyond easy and helped keep me sane and calm. She called and kept up with our emails despite the time difference. She made me feel more like family. I honestly don't think our day would have been the same without her. She handled the hiccups and calmed me down. She will forever have a spot in our hearts!!! I would hands down reccomend this venue to everyone!! The food, service, resort and people were AMAZING!!!!

I can't say enough good things about The Grand Geneva Resort and Spa. We had our wedding there two weeks ago and everything went flawlessly. We utilized "Greenview" for our ceremony and the chalet for our cocktail hour/ reception. Kate Hartz was our event manager throughout the process. She got back to me quickly on all my questions, was very flexible when it came to meeting, and made sure the day of went off without a hitch. With family flying in from all over it was great to have a location that offered so many activities. Our guests had a great time using the gym, spa, horseback riding, and dining in the restaurants. Thanks Grand Geneva!!

Our daughter and son-in-law recently celebrated their reception at the Grand Geneva, in the Maple Lawn Ballroom. It was absolutely perfect. Every little detail was just the way we wanted it. Jessica Wellick was our contact person and she was so organized and everything went off flawlessly. She anticipated our questions and is a great planner. Jessica collected all of our decorations and beautifully did everything and more for us. She also was instrumental in setting us up for a breakfast on Sunday. Jessica organized this for us and created vouchers to be given to our guests. Every little detail was taken care of without even asking. We would highly recommend the Grand Geneva and Jessica Wellick.

5 stars for my event coordinator, Rhonda Baior. She really helped my dream wedding come true! She listened to my vision, worked out the small details with me and even answered my late emails. She was truly a pleasure to work with. Rhonda even borrowed me her Bluetooth speaker for bridal room day of, went and grabbed my flip flops from bridal room during reception and mailed the stuff we left in the bridal room. Overall, I loved having our wedding at the Grand Geneva! Our guests are still ranting and raving about the food. Thanks for the memories, GG! We can’t wait to celebrate our anniversary there every year.

My wedding reception at the Grand Geneva was absolutely perfect. It was like a dream come true. Working with Rhonda was wonderful. I thoroughly trusted her and she always got back to me right away throughout the planning process and took care of everything on the day of my wedding. I didn't have to worry about anything. My husband and I loved staying in the free suite the hotel provides couples for 2 nights. Our guests loved the food and thought the resort was absolutely beautiful.

We just got married in the Chalet last weekend and it was perfect!! Alex Bielski was super friendly and so easy to work with. She made everything happen and we couldn’t have been happier! I highly recommend using them for your ceremony/reception!!

They were WONDERFUL! Heather Dahlman and Jessica Wellick were helpful, resourceful, responsive, and timely! We had a wonderful experience!

My husband and I got married at the Grand Geneva September 2013!! This year will Be our 5 year anniversary and we are so excited to be going back to the Grand Geneva to celebrate! Looking back I am still so amazed at how perfect our wedding really was! Kate Hartz did an amazing job from start to finish!! Everything I envisioned she made happen down to my cupcake station! The venue is absolutely gorgeous, the food was delicious and the entire staff was beyond professional. Every single guest at my wedding complimented the resort, while it wasn’t far from home it made everyone feel like they were on vacation! We are so excited to be coming back to the Grand Geneva and remember what was the most perfect wedding!!!

I had my wedding ceremony and reception at grand Geneva at the mountain top in the chalet room and it was absolutely beautiful. The event manager, Kate, was amazing and was so helpful at all times of the day. The food was delicious and the planning process was seamless. The chalet room has a gorgeous rustic feel and the flow in the room with the out door patio was perfect for guests to move around throughout the night. I could not have asked for a better wedding!

The Grand Geneva truly was my dream venue in every aspect. When searching for venues, I knew I had loved attending weddings at hotels because it was incredibly easy as a guest and extended the celebration because everyone was in the same place. I also knew I wanted to find a space that was charming, non-traditional, warm, and had character. When I stepped into the Chalet, just one of the many venues the Grand Geneva offers, I felt like all my dreams were coming true. I wanted character, and this space has it in spades. Every aspect of planning the wedding there was easy and enjoyable, from our initial tours with Alex who was such a wonderful help in the early stages, to booking the venue and working with Kate who answered every single question along the way and was by my side through the end of the wedding, to planning our menu with the amazing kitchen staff, to designing our cake with their incredibly talented baker. It was all wonderful and I believe that everyone at the Grand Geneva did everything in their power to make sure we got our dream wedding. I couldn't have had a better wedding experience and it all started with my venue choice. I highly recommend it and only have the most positive things to say.

My daughter had her Wedding Ceremony and Reception at the Grand Geneva on 6/30/18. Everything was PERFECT! The ceremony views were absolutely breathtaking. Kate Hartz was amazing to work with and handled everything with ease. We received so many compliments on the atmosphere, reception hall, food, and wedding cake made by the pastry chef. We stayed in the beautiful Villas and received 5 star VIP treatment. We could not ask for anything more. Thank you Kate and Grand Geneva Resort for making my daughter's Wedding Day so special.

We had our wedding at the Grand Geneva this past May. We had a couple of issues along the way with rules changing after signing our contract. One is that before I signed I was told that our guests could have an early check-in since our ceremony started at 4, which was not allowed after the rule change. That became an issue when the front desk staff was rude to our guests who called for an early check-in and they stated that the bride and groom knew they could not check in early, when in fact we did not know. The food was great, except that our special requests for food allergies were not followed. Overall we had a beautiful wedding, just a few extra stress factors along the way.

We had both our ceremony and our reception at Grand Geneva in May! Everything was absolutely PERFECT... from the initial planning meeting to walking down the aisle and dancing the night away! The entire event staff was professional and helpful, everyone down to the trolley drivers. I still am getting compliments on the food, atmosphere, and hospitality. We are SO SO grateful for Kate H- she was our event manager and I cannot say how AMAZING she is enough. I would recommend Grand Geneva over and over again!

I apologize for taking so long to leave this review but better late than never. My husband and I got married at the Grand Geneva Resort and Spa back in October. We were drawn to the unique location and beautiful property. And of course, it was an added bonus to be able to say that I got married at the Playboy Mansion! haha. Our wedding was a big, (FAT – so much food), Indian wedding, and it was exciting to offer our guests a mini getaway and something different from the usual Chicagoland banquet halls so many of us have grown used to for weddings. We loved that we were able to fully make use of the beautiful Grand Geneva property and have our different events in different rooms/areas of the resort. We had such a wonderful experience working with Grand Geneva. We began our process of viewing the property (multiple times) and negotiating the contract with Sales Manager, Gabi. Then, we worked with Event Manager, Jessica, for the rest of the planning up until the wedding weekend. Both ladies were such a joy to work with. We had A LOT of specific and random needs and wants, and Grand Geneva was so accommodating of all of our requests. We worked closely with Jessica to iron out all of our various details, and we just cannot say enough great things about her. She listened to what we wanted as well as our concerns, and she always had solutions and options to offer to us. Jessica made my process of wedding planning a lot easier than what it could have been. We are so grateful to her and all of her hard work and efforts. A huge THANK YOU to Jessica and everyone at Grand Geneva! I could not have asked for a more beautiful and wonderful wedding weekend! All of our guests had a great time. Grand Geneva will always be so special to us, and we cannot wait to return soon!

We got married at the Chalet last summer, it was absolutely stunning. We hear all the time from our guests that it was the most beautiful wedding they have ever been to. We loved our coordination, Jamie, she was super sweet and helpful. Take a look at the Chalet, but keep in mind it books up really early! <3