Grand Hall at Historic Union Station

d are willing to go above and beyond what is expected of them. Our big day went off without a hitch thanks to them!

uncertain times, and were always a quick phone call away. They were so responsive and helped put my mind at ease every step of the way! The whole staff made the night absolutely perfect. We cannot say thank you enough!

is St Ballroom and Grand Hall AND the hotel), they are an exceptional team. We worked with Megan and Casey during our planning process and they were absolutely the nicest people with great customer service when we needed something. During the weekend of our event, the hotel staff could not have been any more helpful, respectful, and kind to us and our guests. Even my dad remarked that he thought the customer service was better than Disney (and he knows how well trained Disney employees are in customer service). Mauricio was our evening coordinator the day of our reception and he was fantastic as well, very attentive and responsive if we needed anything. I do not have the names of everyone who served at our reception, but if I did each one would get a shout out here for being a great employee during our dinner. Lastly (this is important for COVID planning couples!!), this was our experience with payment terms at CP: I could not tell you how many couples I know in 2020 that just got absolutely ruined by paying so much money up front only to have the venue entirely cancel/not refund money etc. Crowne Plaza did not require us to put any more than our $500 deposit down until just before our wedding day. This was a huge stress relief - not because WE were the ones looking to cancel, but if something happened with restrictions coming back up we could be out of luck and money. Overall whether you are looking at Illinois St Ballroom or the Grand Hall, I highly recommend this venue for your day!

ience. This is a 5-star-rated venue for a reason. The venue itself is absolutely stunning with its gorgeous Romanesque revival architecture, barreled ceilings, stained glass windows, and antique wooden bar. But what really stood out to us was the people. From our very first tour of Union Station to the actual wedding day, we were consistently treated with top-notch service by every member of the Union Station / Crowne Plaza staff we interacted with. Another huge perk of this venue is the assistance provided by their on-site event coordinator, Casey. She is very responsive to questions and is extremely knowledgeable with respect to the wedding industry in general. We felt so well-taken care of that we decided to stay at the attached Crowne Plana hotel and had our rehearsal dinner and ceremony at Union Station as well. We could not have hoped for a more love-filled and stress-free wedding weekend. We recommend this venue to everyone!

so organized and were always so responsive and accommodating to all my changes :) They are very hands on there and we got so many compliments on the event space, food, service, etc. There are so many options to make having your event here unique which we loved and also loved how the hotel is right there for our out of town guests! It was such a fun weekend downtown and we wish we could re-live it as it was better than we could have ever imagined so thank you Union Station!

prior, and they went out of their way to work within our tight schedule and make the wedding possible. Casey was on-point, flexible, and very accommodating. There are a million little things that you don't think about when planning your big day, but the professional staff at the Crowne Plaza will not let you down and they made sure we were covered on everything we needed.

ul it was! Leading up to the wedding, the staff at Crowne Plaza went above and beyond to make sure everything went well and was run smoothly. Desiree was fun to work with and took care of us and all our wedding details. Thanks for helping to make it the best day ever!

es were met. The Crowne far exceeded my expectations!

Crowne Plaza decorates the Illinois Street Ballroom with a Christmas tree during this time (if you want). It was a perfect addition to our decor and was the favorite spot for guests photos all night. Casey, the Crowne Plaza wedding coordinator, was amazing at answering all our e-mails and especially helping the day of the wedding. Everything is made simple, food and drink are included, and they even got us a keg of craft beer for the wedding party (my husband is a beer snob). It was a perfect night.

g extra - this is the place for you! Wedding of my dreams!

downtown for the type of reception we were wanting. Just because it was affordable it didn’t take away from the value of service. The whole staff went above and beyond. We couldn’t have been happier.

which takes the pressure off of decorating. So many of my guests commented on how breathtaking the Grand Hall was. It was so convenient having the bar package and catering taken care of through the venue as well. I am still receiving compliments on how great the food was! If you are planning a wedding in the Indy area, I strongly urge you to at least tour Union Station because one look at it sold me!

ith. They made our day incredibly worry free and were able to accommodate exactly what my husband and I envisioned. Everything from set up, to food and beverage was amazing and we were able to customize things important to us (a few of which were getting a keg from my hometown microbrewery, a napkin fold I found on pintrest haha, a specialized drink my mom made growing up, as well as a taco and tequila late night snack that wasn’t on the menu), all while working with me to add and subtract things that would work within our budget… We still get so many compliments on how amazing everything was including the food. I’ve heard of so many brides that have something that bothered them about their wedding but try and make the most of it when they look back… I can genuinely say that I never had that moment thanks to the incredible team at Crowne Plaza – everything was beyond perfect. Special shout out to Desiree – she was so incredible to work with and took care of absolutely everything for me. I can’t thank y’all enough for making my husband and I’s day so special. Without a question, this is the perfect place to have your wedding.

ail. I delt with Megan at first which is a very exceptional person, she gave great experience. later on I then got introduced to Desiree which was a very nice person as well she made sure she responded to all emails accordingly. Even though the ones, I became so nervous and was just typing, texting away, with misspelled words and grammer, Right! I called that the Bride Fright while texting. But on the day of my wedding everything was sat in place just like i imagined she made sure my vision was completly beautiful and I was astonished. I can truly say the Ballroom speaks for self it is absoultly beautiful without the decorations. So only imagine the look with the brides touch; breath taking it was. My wedding and the venue it's self is still number one most talked about. And for the issues that did occur. The Union Station/ Crown Plaza made sure it was well taken care of. If i could do it again it would be at this location again, w/o no hesitation at all. I felt welcomed throughout the entire process. Everything was great from the coordination down to the food. I would like to say Thanks for everything.

ear from so many guests how they have never been to such a beautiful and elegant wedding and how everything was just amazing. Also, this is the BEST wedding food you can have. It comes out super hot, and everyone gets such a generous portion. I love that they served us first because we were actually able to enjoy our meal. We ordered the chicken Tuscany and Beef medallions and both were AMAZING! There is no doubt that this is the best venue in Indianapolis. We had about 200 people at our wedding and the room didn't feel too big. We are so appreciative of the Crowne and everything they did for us and our families!

e was a pleasure to work with. There are so many different options and packages that it seems impossible you won't find what you want. They were very prompt in answering any questions we had. The Grand Hall is so unique and gorgeous that it really doesn't require any extra decor! And the FOOD! We have heard so many compliments about everything, especially the food. Our day seemed like an absolute dream, and we couldn't imagine having it any other place than Union Station!

r extra "things" that came up at the last minute. Both ladies truly care about their job and you can tell they take it very seriously. If something is not up to the bride or grooms standards, they assume responsibility and always have a resolution. I had several guests say that our wedding reception was the best they have ever been to. I would highly recommend having your wedding here because it will be a 5 star experience!

rand Hall ballroom, I knew it was where I wanted to have my wedding. Megan Kissel, the catering director, was very patient in helping us settle on the perfect wedding date. She was flexible and willing to work with us. Ashlee Weiper, our wedding coordinator, was also great to work with. Before my wedding day, I corresponded with Ashlee extensively by phone and email to discuss wedding and vendor details. She was very professional, organized and quick to respond. She was very thorough and made sure to document everything so she knew exactly what we wanted. On the day of the wedding, Ashlee made sure everything was running smoothly. She helped coordinate with our vendors and made sure that everything was done according to plan. When issues came up with a couple of our vendors, she quickly handled them and most importantly made sure that we did not get stressed out. We selected a stations menu so all the food was made to order for each guest. Our guests loved having so many options. It was by far the best food I have ever had at a wedding! It was even better than the tasting. After the wedding, many of our guests commented about how delicious the food was and how beautiful and elegant the venue was. Thank you Ashlee and Megan for helping make our wedding day perfect!

to everyone at Union Station for making our wedding day absolutely perfect :)

e (event/wedding coordinators) were wonderful to work with. They were personable, respectful, and professional regarding all of our wedding day needs and wants. The unique, historical building provides many opportunities for beautiful backdrops for the photographer as well! The Grand Ballroom is a beautiful and spacious room, perfect for a wedding ceremony and/or reception. The food was delicious! Our guests commented multiple times on the large dinner portion sizes and were impressed with how quickly the dinner was served. We had the time of our lives with our guests on the dance floor. We cannot thank the staff enough for making this day the best day of our lives!

mber of the staff put in to making our special day incredible. Maria, the Banquet Manager, handled everything that came up impeccably. The space is obviously incredible. It has been well taken care of and updated, so you get the historic feeling with every modern amenity. The food was fantastic, and the portions are huge. All of our guests commented on how delicious the food was; the steaks were cooked perfectly (and were huge!) and the chicken was not dried out. The food during our cocktail hour was perfect, and everyone was talking about how much they loved having a late night snack. We were concerned as a same-sex couple, but were greeted by nothing but professionalism and excitement for us. I only wish we had another excuse to have a party here! We had a perfect evening and would not hesitate to send any of our friends to the Crowne Plaza for their wedding.

tive to our needs and requests and really listened to what we were trying to accomplish. In addition to the wedding coordinators, the entire Crowne Plaza team is amazing. The service was impeccable - we received so many compliments from our guests on how professional and polite the staff was. The venue itself is unique and beautiful - one of the best in downtown Indianapolis. I would absolutely recommend this venue and it's team to anyone who is looking to make their wedding day simply perfect!