First let me say, the venue and hotel are gorgeous and our guests did enjoy themselves. However, had we not had a coordinator and a spectacular florist, I am unsure how the day wo...uld have gone.
Much of our wedding planning stress came exclusively from the Grand Hyatt and their lack of resources and desire to prioritize their clients and follow through on promises made.
A few examples include:
*An overbooked hotel that resulted in our necessity to rebook our wedding date so guests could access hotel rooms. In exchange for this major undertaking on our end, many promises were made and few materialized.
*Lines at cocktail hour, despite this being one of our main concerns to avoid.
*A dance floor in "the tent" that was chipped and unattractive along with a promise that it would be spray-washed and stained in preparation for our event that never was.
*Dinner that came out excruciatingly long after the salad
*A Hyatt sales wedding contact that was spread so thin, with little to no support, we found it difficult to reach her throughout the wedding day and during the planning process.
I will say the venue is stunning and with all the support we brought in, we had a BEAUTIFUL wedding, but the unnecessary stress and lack of support and staff for the price that is paid, is very concerning. They will tell you everything you want to hear, but be careful, I would never use this venue without a coordinator, floral decor team etc, which is totally what they count on.