Grand Oaks

The venue is under new ownership And Grace is their wedding planner and seems to be in charge of everything while being part time all vendors and money as well aa decorations across venue went thru her. This seemed fine at the beginning of summmer when they were rennovating, But as they started hosting weddings in the fall and her job as elementary School teacher took up her time- my concerns grew. Mainly - she relies more on her memory than notes. She Does not seem to have an assistant or support on the business side. Meeting with her could only happen weekends around her family schedule She was not available during week but I did get phone call from her during school recess. Her 6 year Old Niece Was Always with and she was constantly disrespecting her and interrupting. She insisted we Work with her caterer and we set a menu with him in July for November wedsing . In September before finalizing menu we decided to make changes to accommodate Some guest’s diets. We also wanted to change flavor of bride cake from apple to almond. There was some discord over pricing as we were working thru things. Since he worked for Grand Oaks he insisted all changes had to work thru Grace. We finalized menu thru Grace but I don’t think she read paperwork because she was Unaware that the caterer was Providing our cakes and she tried canceling the cakes and force us to Come from out of town on Thursday before our Saturday wedding to sample and reorder Cakes from another vendo . This conversation happened when she was on a school playground not in office. She should have seen the catering plan and reviewed it months before since we were paying him thru her. Personally I think a full time employee should have handled this. Two weeks beforewedding I spent half a day working thru table decorations with her since she wanted to make changes-like using gold table clothes . She insisted that I did not tell Her we were working with a Florist and then she found a sticky note reminder. . We brought our own DJ and I am not Sure what happened but there was no music when I went down the aisle . An hour before wedding she was asking bridesmaids when we were starting and when procession begins. We organized a video to project on loop before Procession and discussed with her at The rehearsal. The video was never set up although screen was there. So during the ceremony we had music except For when I was walking down the aisle. At the end of ceremony we had musicians meet our guest outside church to lead the party to happy hour. They also did not get instruction about timing. The wedding cake was not the cake I tried to order. All billing was handled thru Zelle and not by Business office. We paid some Parts in cash as requested. For a final bill several times about a Month before wedding and only got it the day before.. We had wonderful event and everyone has fun. However given the money we spent I would have preferred more Professionalism. think Grace can grow into this job over Time but the business needs more active Management. I never interacted with anyone else. The management never checked in with us before or after wedding or helped with handling vendors.