Grand Salon Reception Halls & Ballrooms

c experience at Grand Salon Reception Hall at Killian Country Club. It was truly a pleasure to be part of your special day, and we’re glad that the space, decor, and ambiance met your expectations. Our team works hard to ensure every detail is perfect, and we’re so happy to hear that your guests enjoyed the venue as much as you did. Thank you for recommending us, and we hope to welcome you back for future celebrations!

Killian Palms Country Club to celebrate your daughter's fifteenth birthday. We are thrilled to hear that your experience was magical and that our team was able to make the day unforgettable for you and your family. It was our pleasure to ensure that every detail was taken care of, and we’re so glad to know that you felt well-supported by our staff and event coordinator. Your recommendation means the world to us, and we’re honored to have been a part of such a special occasion. We look forward to the opportunity to host more memorable events for you in the future. Warm regards, Grand Salon Reception Halls & Ballrooms

ghter had such an incredible experience celebrating her 15th birthday with us. It was our absolute pleasure to help create an unforgettable event for you and your guests. Lourdes is indeed an invaluable part of our team, and we’re delighted to know that her dedication and professionalism made such a positive impact on your celebration. We always strive to ensure that every detail is perfect and that our clients feel like royalty on their special day. Your kind words mean the world to us, and we’re so grateful for your trust in Grand Salon Reception Halls & Ballrooms. If there’s anything we can do for you in the future, please don’t hesitate to reach out. Warmest regards, GSRH&B

ou enjoyed our venue, amenities, and staff. It was our pleasure to assist in making your dream of an outdoor ceremony come true, even with the challenging weather. Our team is dedicated to ensuring that every event is as perfect as possible, and we’re thrilled that their hard work made a difference on your special day. Your satisfaction is our top priority, and it’s wonderful to know that we succeeded in creating a memorable experience for you. Thank you once again for choosing Grand Salon Reception Halls & Ballrooms. We look forward to the opportunity to serve you again in the future. Warm regards, GSRH&B

ision. Lourdes and our Event team always put in lots of work and passion to cover our clients' expectations. Thanks GSRH&B

rand Salon. We are delighted you had such a wonderful experience. It is our primary aim to deliver the very best of experiences to our guests, and always reassuring to hear we have got this correct. I will ensure your kind comments are shared with the event staff and Event Coordinator Team. On behalf of the team, we look forward to welcoming you back again very soon. Kind regards, GSRH&B

and Salon. We are happy you had such a wonderful experience. On behalf of the team, we look forward to welcoming you back again very soon. Kind regards, GSRH&B

for all and that it has added stress to many but knowing that you have a magical day makes our work worthy. It has been an honor to be able to plan your wedding and be part of this important day in your life.

ding to hear that we were able to surpass our client expectations. It was a great pleasure to be part of your special day. we will make sure to let The Event Coordinator, the Chef and the staff know about your satisfaction. Thank you

e part of your wedding ceremony and reception and a pleasure working with you. The extent of your comments has truly taken us by surprise, especially after the positive comments regarding the outcome of your event. You mentioned the food was fantastic, the bar was great, the service was spectacular and that you and your guests had a great time during the reception. At least as far as the reception goes, you told us there was nothing to complain about! Your discomfort was during the ceremony as there was a misunderstanding regarding the responsibilities of our in-venue event coordinator. The venue event coordinators have their duties very well stablished and the premise of their work is to eliminate as much stress associated with the event as possible. They are the first contact the clients have during the planning process and the familiar face you are eager to see the day of your event. During the planning period, they are responsible for paying attention to all of your concerns and requests, and reply to your questions either by phone, email or in person. They are the ones bringing your dream event to life by working together and understanding your vision. The event coordinator works with your budget to make you get more for the money you spend. Their experience with the venue logistics makes our work with outside vendors easy and secure. The event coordinator will place all the orders for your event including food and appetizers, cake, flowers, DJ, linen, chairs, photo booth, dessert station among other, but these are some services associated with your event in particular. They go above and beyond to get good deals for our clients as in your case, where the event coordinator was able get your chiavary chairs without a delivery or set up fee as well as manage the 39 chairs for free. They also participate in the weekly meeting to discuss the the specifications of your event with the staff. The day of the event, as simple as they make things look, they will be running back and forth overseeing the whole event’s operation. They will be talking to the preparation area personal, the staff, the DJ and the MC, Officiant etc. making sure that all the services are running as planned and trying to gain as much time as possible so that you and your guests have more time to enjoy. They will be the one that eases your stress and is ready to comfort you when you feel overwhelmed. During the ceremony they might even step outside of their responsibilities in trying to assist your officiant or MC to line up the court in order to offer more help, and before your big moment walking down the aisle, they will be there to assure you and accommodate your bouquet and veil. The event coordinator will also be there for the reception and only leaves just after the cutting of the cake. Your event coordinator did all of the above and more! Our staff saw her eagerly and thoroughly work toward your event week after week and especially the day of. Having said that, we were very pleased to hear you and your husband talking highly of the event coordinator’s job during the planning process as you said she was always willing to assist you and she was on top of all your requests and questions. This is partly why we are so surprised by the turn of events. We have talked about the concerns you discussed in your review at length both, in person and through email, and we have made sure to correct the mistake on our end. But, again, the main concern was the misunderstanding of having a “day-of-event coordinator.” We understand that you may have felt frustrated the day of your event , but having a coordinator next to you at all times that is able to help you and your guests pose for pictures would have required that you hire a personal day-of coordinator. Our staff prioritizes the integrity of the event as a whole in order to ensure it’s success. Again, thank you for considering us and we will hold on to your great remarks of the outcome of your event. Rest assured, we will also take your critiques into consideration as we strive daily to provide higher quality work with each event we get to be a part of. We hope that you and your guests will cherish the good memories from this event forever. GSRH&B

rand Salon Reception Hall. I was thrilled to read your kind comments and to hear that you rated the experience so highly. we are so pleased that you enjoyed every step of the coordinating process and the final result. The staff and Event Coordinators really do take the greatest pride in ensuring each and every client is made to feel special and to deliver memorable levels of personalized service. We do hope we can help you in the near future, to enjoy another wonderful experience. With kindest regards, Grand Salon Reception Halls & Ballrooms

s in delivering an exceptional level of service and truly the most memorable services to our clients and their guests, and it is always so pleasing to have confirmation that we got this correct! I will have great pleasure in sharing your comments with the staff and Event Coordinator Team. Thank you

y to hear we were able to meet your expectations.

d Salon Ballroom at Killian Palms Country Cub. We are delighted you had such a wonderful experience. Our main priority is to deliver the very best of experiences to our guests, and it is very rewarding to hear we have got this correct. I will ensure that your kind comments are shared with the event staff and Event Coordinator Team. On behalf of all the team, we look forward to welcoming you back again very soon. Kind regards, GSRH&B

d that this is your opinion, but we would like to provide some further clarity regarding some of your claims. After receiving your complaints, we made sure to conduct an investigation so that we could get to the bottom of the alleged misconduct. The following information was found: · The employee was not referring to you when she used inappropriate language. It was a colloquial conversation between two employees. This situation was severely taken out of context. However, we understand that this does not excuse the use of that language since it is not appropriate in any setting and may lead to misunderstandings such as this one. · In reference to the ‘stollen treats’: One damaged cookie was taken by our event coordinator, Shayla, from the dessert table to throw away as it broke apart when it accidentally fell on the floor during setup. The second cookie that also fell was left on the table to be put back as it was not damaged. Additionally, further confusion may have arisen since the cake vendor, brought some treats for both of our Coordinators, Lia and Shayla, in appreciation. These treats were extras that had been leftover from her preparation for your event, and therefore, had the same decoration. This is common for the cake vendor to do. · The air conditioning was not at all broken or malfunctioning on the day of your event. It is unfortunate that you feel Shayla was dismissive of your concerns, however, once our manager was made aware, he checked all four air conditioning units that we have in the Ballroom and all were working properly. To ensure that this was the case, the on-call technician was contacted, and he was able to corroborate that they were all working fine. The only explanation for this situation is that your outside vendors left the doors wide open while bringing all the decorations into the room. The process of the vendor setup started at 11:00 AM, just 1 hour before the commencement of your event. This is not at all standard procedure as it is nearly impossible for our air conditioning units to recover the temperature in the room in so little time. This is why our units are lowered to event temperature at least 2 hours before the start of any event. We do not appreciate the warning of a bad review if money is not reimbursed, as giving money back after a situation like this is not part of our business principles, instead, we do use a progressive disciplinary approach to ensure this does not happen again. We value all of our clients and we appreciate their patronage through the years. We certainly understand that you could be disappointed, as are we in a situation like this. As you said, however, we have done business with you for over 7 years, and we have proven our event planning skills and the professionalism that characterizes our work ethic every time before this one. GSRH&B

our special day and we helped to make it such a memorable occasion! It was a pleasure Shayla , Lia, and Antonio to be able to work with you and plan the wedding of your dreams. We do hope to have the pleasure of serving you soon. Kind regards, GSRH&B

ur experiences and your high recommendation. Thank you

conocer sobre su experiencia durante el proceso de planificación y así como el día del evento. Nuestra premisa es hacer de un sueño una realidad.

l Quince. We will let the staff know of all your beautiful remarks. Grand Salon Reception Halls & Ballrooms

Grand Salon Reception Halls & Ballrooms - thank you for taking the time to review your experience in such detail. I was so pleased to hear that everything exceeded your expectations after you so well. We pride ourselves in delivering exceptional service and truly the most memorable of the event for all of our clients and their guests, and it is always so pleasing to have confirmation that we got this correct! Thank you for your comments regarding the service and the food- I am thrilled you found our services exceptional and enjoyed every detail of your event. I will have great pleasure in passing on your feedback to staff and Event Coordinators we all look forward to serving you soon to enjoy another wonderful experience Kindest regards, Grand Salon Reception Halls & Ballrooms

ck is very greatly appreciated. The most rewarding part of our jobs is knowing that you and your guests enjoyed yourselves on your special day. Above all, we would like to thank you for allowing us to be part of your event and are glad to know that you had the wedding of your dreams. We strive for excellence and client satisfaction; although we had to resort to our Plan B for the outdoor ceremony, we are glad to know that our plans worked perfectly, and that the transition ran smoothly! Once again, it was a pleasure for Grand Salon Reception Halls & Ballrooms to be part of your special day. Thank you!

g of your dreams and that we were able to cover your expectations. Thanks

ding planning process and customer service. Our chef is thrilled for your remarks especially coming from you and such special guests as you father-in-law. It was a pleasure for Grand Salon Reception Halls& Ballrooms to be part of your special day. Thank you

to hear about your discomforts especially after having met your parents and grandparents and having received nothing more but compliments and good opinions regarding our services during the planning process and the event itself. By the way, it is good to point out that we provided the security footage for you to be able to resolve a family issue. We take our clients’ opinion very seriously, but I am certain that your alleged experience is not objective with the service we are used to offering to our clients. We plan many weddings, social events and destination weddings every year and the reviews speak for themselves. Below you can find some of them - Audrine 4/6/19 Destination Wedding WeddingWire Review This place is beautiful inside and they are very easy to work with. They made my special day so magical and all of my best truly enjoyed themselves. - Tricie Docteur 12/ 20/18 Destination Wedding / The Knots Review ……..They were also really helpful with all the details and upgrades I added for my event. Getting in touch with them was never a problem whether I stopped by the venue, called or set an email. They were truly with me every step of the way. - Altagracia 11/4/18 Destination Wedding WeddingWire Review We selected Grand Salon Reception Hall for our wedding reception and had a great experience. I planned the wedding from out of state and met with the planners in person for the tasting day only. They were very responsive to emails, phone calls and ensuring that almost of my questions and requests were reviewed …….. - Julian Garcia 3/18/19 Weddingwire Most people have the idea that weddings are very stressful, but I could honestly say that they made the process very smooth. - Rachel 2/1/19 WeddingWire Wonderful experience at a beautiful venue! Our wedding was more than we had hoped for, and the staff at Grand Salon were so helpful and quick to respond to any question. We definitely recommend them. Thank you!! - Noelain G 3/8/19 WeddingWire The team at Grand Salon & Killian Palms we’re incredibly helpful and kind through the entire wedding planning process. They responded quickly to emails and were happy to accommodate requests if possible…… - Stefanie WR 5/31/19 The Knots Review ………They are extremely easy to communicate with and always respond promptly. The vendors that we used were all amazing and exceeded our expectations as well. We couldn't be happier with the staff, the venue, or the way our wedding turned out. Thank you for making the happiest day of our lives by far the most special and beautiful as well! :) - Jessy Martines 1/5/19 WeddingWire Review I have no words to express my gratitude to this venue and the team of coordinators. They were always willing to answer all my questions and requests. They are truly passionate!! We are sure that after reading those few reviews, prospective clients would be able to create their own opinion on our services. Bests regards, Grand Salon Reception Halls & Ballrooms

py to hear GSRH was able to satisfy your expectations. Our Team of Event Coordinators and staff will be very happy to know that. Thank you for letting us be part of your unforgettable event. Bests regards, Grand Salon Reception Halls & Ballrooms

o glad that you enjoyed a wonderful event at Grand Salon Reception Halls & Ballrooms and it scored so highly on all accounts. I am thrilled you enjoyed the planning process, the venue, as well as the high level of personalized service my colleagues take such pride in delivering to our client and guests. On behalf of all of Grand Salon Reception Halls & Ballrooms, we look forward to serving you soon. Kindest regards, Grand Salon Reception Halls & Ballrooms

ng to hear you had a great experience with us. We will definitely let our vendors know of your input. Thank you for letting us be part of your memorable day.

lowing your recent event. We always value feedback, and I am thrilled you enjoyed the exquisite surroundings of our beautiful venue. It is our primary aim to deliver the very best of experiences to our client and their guests and always reassuring to hear we have got this correct. I will ensure your kind comments are shared with our outstanding team who really do take such pleasure in looking after every need of our clients. I was also pleased to learn that you enjoyed every detail of your event. On behalf of all my colleagues, we look forward to serving you soon. Kind regards, Grand Salon Reception Halls & Ballrooms

nt's experiences, and we were delighted to hear that you enjoyed celebrating your special date with us. Our highly skilled team take great pride in creating a unique atmosphere, with exceptional service. It is always so pleasing when a client takes the time to highlight an individual for exceptional service, and I will have pleasure in sharing your comments with the staff member. I do hope to serve you very soon. With kindest regards, With kindest regards, Grand Salon Reception Halls & Ballrooms

leave us feedback, and we are thrilled that you enjoyed to have your special event with us, and everything exceeded your expectations. We aim to deliver the very best of experiences to all of our clients and their guests, and I am delighted that you speak so highly of the attentive service you received from the staff and Event Coordinators, and the venue facilities all contributed to it. I am delighted you enjoyed every step of the process and I will have pleasure in sharing your comments with my colleagues. We look forward to serving you very soon! With kindest regards, Grand Salon Reception Halls & Ballrooms

ur clients. At Grand Salon Reception Halls and Ballrooms we pride ourselves on delivering the most memorable of experiences to all of our clients and guests, and I am so glad we achieved on your event. We look forward to welcoming you again soon.