Grand Venue

cy and professionalism, especially because we spent over $70,000. We had major issues on the day of the wedding, including: ___o Not Enough Food: A couple of hours before our wedding, we were informed that Grand Venue did not have enough food for our guests. We were shocked because Gor and Vahan reassured us many times that there would be more than enough food to accommodate all of our guests because we had a small wedding (approximately 175 guests) and that they always made food for a minimum of 300 guests. This conduct reflected poorly on Grand Venue’s professionalism and commitment to their word. The worst part is that Grand Venue did not take responsibility for this error, nor did they offer any refund. ___o Coffee Service was a Joke: Most of our guests were not offered coffee, including us (bride and groom). The father of the groom had to go across the street to a gas station to get himself coffee. At one point, we asked the staff why they did not provide coffee service, and they simply brushed it off, claiming, "All of the coffee had been thrown out.” Later on, some staff brought out cold coffee for our guests. What was most frustrating was that the venue seemed to assume no one would notice. ___o Vahan was no where to be found: The management was another huge letdown. Leading up to our wedding, our main point of contact was always Gor (we never had any issues with Gor before the wedding day). Gor left in the middle of our wedding without informing us or our wedding planner, and Vahan was left in charge. Once Vahan was left in charge, he disappeared and was unresponsive. Requests made by our wedding planner were ignored, leaving us (the bride and groom) to scramble. Vahan didn’t know the details of our wedding, which led to a chaotic, stressful atmosphere. ___o Flimsy Plastic Cups Are Used at the Bar: We specifically requested glassware for the bar to ensure the event felt upscale and elegant. However, once our rental glassware ran out (because Grand Venue did not wash them), our guests were given drinks in cheap, flimsy plastic cups. Not only did this feel cheap and tacky, but it was also completely inappropriate since we paid over $70k to have our wedding at Grand Venue and were told repeatedly that there would be glassware. We approached management (after spending over 30 minutes looking for Vahan since he disappeared) about the plastic cups. After a long back-and-forth with Vahan, we were finally allowed to use glassware at the bar but it should never have come to that point. ___o Unreasonably slow cleanup: One of the most frustrating issues was the failure to clean up promptly during the wedding. Despite having a relatively small guest count (175 guests), Grand Venue appeared understaffed. There were dirty dishes and trash piled up on tables and around the venue. Despite multiple requests to the staff, it took far too long for anything to be cleared away, leaving our guests to sit in a cluttered environment. To make matters worse, when we met with Gor to discuss the issues at our wedding, Grand Venue’s response was completely dismissive and did not offer a sincere apology. At the end of the day, we are deeply disappointed by Grand Venue due to its lack of competence and care to handle a small wedding. If you're looking for a luxurious and elegant wedding experience, we would strongly advise looking elsewhere.