Grey Rock Mansion

ediately called and booked a tour. The moment we walked in the door and started talking with Brian, we knew this was the venue for us. He was very welcoming and helped us envision our wedding day during the walkthrough. The rooms are beautiful by themselves, but can also be a blank canvas for you to let your imagination run wild. The staff were always accommodating when we wanted to come view the space again, and responsive whenever we called or emailed with a million questions. We truly can’t recommend this venue enough. It photographs so well and turned out to be everything we ever hoped and dreamed of! The Flores’s

This was shocking because I had just talked to him in the morning asking if my dad could drop some wedding items off early to the venue because it all couldn’t be made in one trip. Brian didn’t arrive until 3:20PM to let us in which included all of my vendors standing around outside waiting as well. Brian then proceeded to blame me and said that it was my fault and that I didn’t have the time correct. I asked him to check our contract, emails and money payments I sent him to confirm that in fact we were supposed to be there at 3PM. Once Brian confirmed that we were supposed to be there at 3PM, he then blamed his staff that his calendar was incorrect. He took no responsibility for this major failure to execute one of the main responsibilities of a venue. He was not apologetic and kept saying it “wasn’t a big deal”. This was in fact a big deal because all of our vendors were stressed because they had less time to set up, we hired a decorator who needed every minute, the mansion was hot (especially the upstairs getting ready rooms), and this threw our entire timeline off track because although he was late to let us in, and it took more time to keep discussing the fiasco. This even caused us to be taking first look photos outside while guests were arriving for the ceremony. I understand mistakes happen but Brian’s response to this on our wedding day escalated the situation and emotions instead of de-escalating. This completely ruined the getting ready excited vibe and turned it into a nightmare. One of the main responsibilities of a venue is to be available during the time that you booked it for. Brian was quickly offering me $100 and extra uplighting to make up for the delay which I refused and asked him not to approach me anymore with the situation until after the wedding was over which he ignored and kept approaching me and getting me more upset. Brian then proceeded to bother my husband during his getting ready photos and my mother rushing around making sure everything was get done in time to accept the $100 instead of me. In addition, right before I walked down the aisle, Brian’s replacement for the evening (who I was not made aware of) told me my veil was crooked then proceeded to take my veil out and put it back without my permission. As soon I stepped out of the doors to walk down the aisle my veil fell out and I had no veil for my entire ceremony. No one could find my veil after the ceremony and someone finally found it back in the bridal suite with no explanation or apology. The day after my wedding I spoke with Brian and he again downplayed and kept saying it is “just 15 minutes”. It was not “just 15 minutes”, it caused a snowball effect which ruined my wedding day. After more back and forth, the final amount I was offered was $400 to compensate for what happened. Money doesn’t fix this terrible experience on your wedding day which you can never get back. I resent the way Brian handled this entire situation and the way I was treated. I still have never received an apology. Due to this, I cannot recommend Grey Rock Mansion. I would hate for this to happen to another bride on her wedding day. There are a lot of other mansion options in the area to consider.

e decided to make them our number 1 choice. Bill was an amazing help throughout the process. Everything we discussed when touring with them was executed on our wedding day. I love all that they had to offer us with the outside gazebo area, the beautiful draped tent, and the historic /charming ballroom. Our pictures from our photographer displayed the venue beautifully. Thank you Grey Rock Mansion for everything!

at ease. We took a tour of Grey Rock Mansion and we fell in love. The venue was absolutely beautiful! The garden, the ballroom, the tent, the outside ceremony space was stunning what else can you ask for. We knew we were in good hands. The day of our wedding. Bill and his staff did an amazing job dealing with the weather (we think all four seasons came at once) and made sure our special day went off without a hitch. We will definitely recommend Grey Rock Mansion for any event. Thanks a bunch 🙂