We chose Grit and Gold's Partial planning package as most of the major things were already decided and booked prior to engaging a wedding planner (venue, photographer, ceremony location). We wanted a planner to do 2 key things: 1) help wit...h the floor layout as the Ostreum was still under construction and we had some firm ideas of how we wanted the reception to flow and 2) day of coordination. After our first meeting and we explained how we wanted the reception to be laid out, we waited for the floor layout as stated in the contract "Create Floor Layout". When we received it, it had not taken into account what we had asked for, for example, family style seating. When we asked Lottie to re-do it, we got this response via email: "Please note that the package is called a PARTIAL PLANNING. Design is not included." She then directed her assistant to provide log in access to the software where the floor layout is created so we could do it ourselves. After much back and forth - all over email - she agreed to have her assistant re-do it, but by then we'd spent significant time learning the software and doing it ourselves. At this point, we became concerned on exactly what Lottie was going to do as she was not honoring her contract. I asked several times via email what definitions in the contract meant and she refused to answer. She wanted the delta of the $5,500 bill paid 8 weeks prior to the wedding (so 100% paid then) and it was due on a Monday. We had our 2nd face to face meeting scheduled for Thursday ( 3 days later). I asked to wait to pay as I was concerned and wanted to iron out exactly what value she was going to provide based upon what we'd seen so far. Her response was "if you don't pay by midnight on Monday, you will incur late fees every day". When we did not pay by Tuesday, we got a cancellation of contract via email and she excused herself from our contract - with 8 weeks left. I would caution anyone that would want to work with Lottie in a few ways: 1. I think she is used to doing turn key weddings and work within the construct of doing everything the way she wants it - she does not like to be questioned and struggles to take direction from anyone else. 2. She does not provide her cell number and elects to work 100% via email. 3. She has little flexibility and the 2-3 meetings to be given via contract were always based on her availability, which was limited, as I suspect her higher paying, full plan clients took priority. As a side note, we knew from the outset that Lottie had another wedding in Palm Springs the weekend of our wedding and it would be her assistant, Jennifer, that would be our day of coordinator. When things became strained with Lottie, I requested to work full time with Jennifer. That was not well received nor granted. It was around that time that our contract was unilaterally cancelled. She did not show any willingness to work with us to resolve and continue the agreement. Leaving us w/ 8 weeks before the wedding is unprofessional and not indicative of a company with principles based upon delighting their clients.