Hall's Garden Center & Florist

bouquet based on what i had asked for and then finalized the design on what was going to be in it. I asked if she could have a sample put together for me to see once they were in season and closer to the wedding day. Which she did. I visited the florist office and was thrilled with what she had showed me based on what we had discussed. We only got my bride bouquet and groom boutonniere from them. I visited the office again the week of the wedding 5 days before to confirm again that the bouquet and boutonnière would be ready for my Saturday wedding and she confirmed and assured me everything was ready for it to look exactly as she showed me. On my wedding day while i got ready my friend picked up the bouquet and sent me a picture while still there and it was NOT what i had asked for, confirmed, or was reassured of mere days before. There were these ugly green leaves that took up a BIG amount of the bouquet and they were supposed to be eucalyptus leaves which they were not. My friend showed them a picture of the sample bouquet that was the identical version i was supposed to get and the lady told me that Tracy went on vacation and didn’t prepare them. So, Tracy was there Monday said everything would be ready for Saturday, went on vacation and didn’t notify me she wouldn’t be around or stay accountable for delivering what she had promised me. I get it people go on vacation and emergencies happen but then they told me i could either get a full refund and have no bouquet or keep the bouquet as is with no discount although it was not what i had asked for. Neither were ideal options so i just kept it as is with no changes to the cost. I was extremely disappointed because everything was seemingly going smoothly and my design requests were being fulfilled up until the day that counted. Luckily, i loved the middle flowers they provided but there were suppose to be more flowers less bulky leaves so all in all it was a major let down.