Hangers by Rita

It said we’ll be back soon on a generic white page. There was an email at the bottom to contact. I reached out about tracking information without any response from Rita. I reached out again after days went by. I then decided to send a message on the instagram account. I received a response saying my order was shipping this coming week. That was 3/6. I placed my order 2/2. She stated tracking would be sent via email. A few days go by and no tracking email. I reached out again to get an update as my wedding was 3/26. She responded my order was going out the end of the week. She said she would expedite. Four days later still no email and we are into the next week. It’s 3/12. I sent her another message recapping our previous conversations with no response. Three days later I send another message asking to update. She states she wants to make sure I’m able to get the hangers before my wedding and inquired when the wedding was. These hangers are a gift for my bridal party that were to be given out for the rehearsal dinner the day before. I tell her my date she says again I will expedite. 3/18 no update and I asked for my order to be cancelled and a refund. Rita proceeds to tell me she will have them ready for my wedding. March 21 comes and I still have no tracking information and no hangers. I asked her if she has started the refund and she responded the next day. I didn’t receive the refund until 3/29. DO NOT USE THIS LADY.

orking with Rita again!

hanger and they let me know the day it was sent out. I would highly recommend.

he details in her work. It was SO difficult to choose one design, because they are ALL so individualized and gorgeous. The variety offered, detailed handiwork and creativity is mind blowing. These aren't just regular "bride" hangers, I chose the white, Cinderella inspired hanger that has an actual carriage twisted as an extra detail. I can't wait to see my dress on it!

different colors, textures, different colored metal for the names and even add small personal touches. Highly recommend!

e she would have it to me in time. Well it came on time and everybody loved especially my bride to be at the time I gave it to her. Awesome product great customer service!

so much for all your attention to detail and for being so friendly and helpful !!

ng pictures with my dress.

ly tight timeline. Highly recommend!

om it!!! Highly recommend!!!

RYTHING I wanted and more!!! Rita is extremely professional, talented and EXCELLENT at what she does!!!

RYTHING I wanted and more!!! Rita is extremely professional, talented and EXCELLENT at what she does!!!

any one looking for custom hangers for big events.

t a review writer but when I have a positive experience with an entrepreneur I like to make sure people know about it!!!

y bridal party. Mine was so perfect and how she got all the curls and turns in that wire was so impressive! I will keep these hangers forever ❤️❤️ Thank you Rita for a amazing job and a memory I’ll be able to cherish for ever

and other family members with personalized boxes , and monogrammed bags for my bridesmaids. I paid my order the day I received the invoice. After a month or so I reached out to Rita to check the status of my order. I did not hear from her for months. I went through 3 different forms of communication each with the same promise of "You will receive your order in a few weeks". I then had to text and call weekly to try to get an update, she always had a new excuse every time to explain why I had not gotten my order. Fast forward to weeks before my wedding, I do not have my order and no idea when I am going to get it. I told her I needed to have it for May 11th for my bridal shower because I was going to give the bags as a gift to my bridal party, she told me that I would have them in time. But they never came, when questioned she yet again had another excuse and was not answering my calls or calling me back when she said that she would. Now the 3 days before my wedding I have been told that I will receive my order before Friday because I was traveling Friday for my wedding and needed them the day before. Thursday I received a box, open the box and half of my order is missing. Calling her in a panic, she responds hours later to tell me that there is a second box that should be there Friday morning, she did not share this information with me ahead of time. On Friday, I received the second box and I'm still missing parts of my orders. I now have all my hangers, but some are damaged, missing the titles of the girls, and 3 of the girls name are misspelled! I call her and tell her that I am furious and cannot believe that she has done this to a Bride the day before her wedding. I was missing my bridal package and the bags. At this point I needed to focus on my wedding. So my Mother took over calling her and working on her giving me a refund which she promised me in March when I called her out on how long it had taken. Then the process of not hearing from her started again, finally weeks later she told us that she would refund the money June 20th. We just now received the refund after yet again running into more issues of her communicating and being honest. She has not apologized for the quality of her work or the issues that she created for me during this time of my wedding. Please save yourself the trouble and find a better person that will actually do a great job and provide you with great service and quality of work. I spoke with 4 other Brides during this time that were having the same issues and could not get a hold of her. There weddings have already passed before getting there products and had to order from someone else. I was the only one that got my product and refund. I support small business and I hate that it came to this, but please save your time, money, and efforts and do not do business with Hangers by Rita.