I am completely shocked at their review score. Someone's true colors don't necessarily come out while they are doing good. It was when they are in a bind that someone has a chance to show their true colors, and this company, especially Adam, di...
d not show true to me.
I placed a deposit down thinking I was getting Adam as our DJ, but later realized they assigned us to Matt. I was not too bummed because they were recommended by our Ceremony Vender. I figured they would be good enough, if my Vendor was recommending them.
For the ceremony the sound system was crackling and going in and out. When it came to my isle song Matt played the beginning, but then he stopped it mid-song, and restarted it. COMPLETELY RUINED THE MOMENT especially because it was a song with words, and the romantic words I wanted to hear were after the moment he restarted the song. My pastor needed a Mic because we were outside. His microphone was crackling majorly and going in and out. My pastor eventually realized that Matt wasn't doing anything to help, so he turned off the Mic himself. A month or so after our wedding, after our honeymoon and chaos of settling down I called Adam to ask for some type of refund or even an apology. All he said was... AND I QUOTE! "Well you gave Matt a tip and said 'good job,' so I don't understand why you're so upset?" I told him we gave the tip because we felt that it was customary, and we haven't been able to call until now because of the chaos after a wedding. I also recognized the fact that the crackling could have been due to Matt's company, not necessarily his own fault. Adam said he would talk to Matt to get his side of the story. 2 weeks later I hadn't heard anything, so I called Adam back. Pretty much he had nothing to say. He asked me, "What are you asking for, since you are unhappy?" I said, well I'd at least ask for a 1/3 of our money back, or at least give us our powerpoint video package for free. He said he would have to give me a call back..." and yet again... I didn't get a call back... I called a couple times a week after that and he wouldn't return my calls, so I assume his view is to 'ignore and it will go away.' At this point he is right, I did 'Go Away." but.... "Word of Mouth" goes a LONG ways! We had 300 people at our wedding, and every single person from there who needed a wedding or their occasion WILL NOT be recommended to Haro. Thank you Haro for being so professional and ruining our ceremony.